Storm ID

Umbraco Cloud

Storm ID’s Umbraco SAAS (U-SAAS) is a cloud hosted service developed by Storm using Azure to deliver a highly resilient, secure, and scalable environment to develop and host your Umbraco based digital services.


  • Enterprise publishing framework
  • Fully accessible and compliant
  • Multi-lingual capabilities
  • Cross-browser administrator access
  • Content versioning
  • Umbraco workflow
  • ISO/IEC 27001:2013 security certified
  • Responsive mobile friendly design
  • Agile and iterative digital service design methodology
  • Best practice user centred digital service design methodology


  • Resilient, scalable and cost effective fully managed hosting service
  • Highly extensible publishing framework supporting integration of bespoke transactional services
  • Supported by award winning strategic digital service development
  • Extensive Microsoft .NET digital services development capability
  • Best practice digital service design methodologies
  • Increase performance and flexibility of your network
  • Reduced total cost of owning an IT solution
  • Remove the risks of hosting on your own hardware
  • Microsoft Gold Partner
  • Improved IT security


£20000 to £150000 per unit per day

Service documents


G-Cloud 11

Service ID

7 5 4 4 3 3 4 4 1 7 7 4 3 2 0


Storm ID

Paul McGinness

0131 561 1250

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints There are limits and constraints associated with our hosted Umbraco service. The number of Umbraco sites, number of envrionments per site and number of users are determined based on the subscription package purchased.

Default quotas are flexible and can be configured by the Storm ID Service Account Manager.
System requirements All system requirements are supported

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.

Response times at weekends, public and bank holidays are negotiated separately.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.

P1 - Urgent: Complete loss of an entire service for all users or severe degradation resulting in inability to function;
P2 - High: Service functioning improperly resulting in some loss of service/system failure removing service from a number of users;
P3 - Medium: Service functioning at less than optimal performance/system problem impacting but not removing service, resolve minor bugs/site errors;
P4 - Low: Change requests.

Support services are tailored to each client and charges reflect the level of service required to support the service. Standard hourly rate is £105. A discounted rate of £95 can be had for bank of hours bought in advance.

Storm ID provide a Technical Account Manager backed up by a WebOps Team. Support can be accessed via an online ticketing system, email or phone. Enhanced support (outside office hours and at peak service use) is available optionally. Monitoring systems and alerts will be implemented with regular reports provided on service performance and support used.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started To support customers use the service we offer a tailored training programme which can be delivered onsite or here at Storm.

Training documentation is provided and is often tailored to reflect the customers unique set-up.

A telephone support service is available free of charge to those who have attended to training.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data is extracted by logging a support request via Storm's support ticketing website service Assembla or by making request to extract through their Account Manager.
End-of-contract process Included within the price of the contact will be the decommissioning of all services and the supply of the application source code.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The admin functionality is optimised for desktop and tablet while the user interface for citizen access will be accessible on all devices.
Service interface Yes
Description of service interface .
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing .
What users can and can't do using the API Users can make full use of REST API's in Storm hosted Umbraco service.

Customers can create there own API's REST APIs for Umbraco by utilizing ASP.Net's WebApi in conjunction with Umbraco's UmbracoApiController's.

Alternatively customers can use an existing REST API service which will support working with content, media, members & relations.

Set-up and access to the API's can be arranged by the Storm Service Manager.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Almost any element of the service can be customised to meet specific customer needs. Customisation is available to support the need to scale, to support specific security standards, monitoring and reporting or to provide extended help desk cover.

The Storm Service Account Manager can action any customisations to the service that is required.


Independence of resources Virtualisation technology is used to ensure applications and users sharing the same infrastructure are kept apart.


Service usage metrics Yes
Metrics types Using tools such as web analytics and other data sources Storm ID’s Performance team monitors and measures service performance to recommend where improvements to the service can be made.

These recommendations are reviewed with our clients to determine options for continued improvement.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data is exported from the application on request via the Storm ID Service Account Manager.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Storm ID guarantee that hosted services will be available 99.95% of the time. If service levels fall below the quality we commit to then penalties will be incurred to compensate customers and drive service improvement.

Financial penalties, service credits and their calculation will be agreed as part of the call-off agreement with the customer together with the terms and conditions and KPIs for the service.
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Limited access network (for example PSN)
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Storm are working towards ISO/IEC 27001:2013 (ISO 27001) which is the international standard that describes best practice for an information security management system (ISMS).
Information security policies and processes It is the policy of Storm ID to ensure that Information will be protected from a loss of:
Confidentiality: so that information is accessible only to authorised individuals.
Integrity: safeguarding the accuracy and completeness of information and processing methods.
Availability: that authorised users have access to relevant information when required.

The Operations Director and their team review and make recommendations on the security policy, policy standards, directives, procedures, incident management and security awareness education.

Regulatory, legislative and contractual requirements are incorporated into the Information Security Policy, processes and procedures.
The requirements of the Information Security Policy, processes, and procedures are be incorporated into the Storm’s operational procedures and contractual arrangements.

Storm ID is working towards implementing the ISO27000 standards, the International Standards for Information Security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management processes are employed to evaluate, control and minimise risks and costs, and to maintain the standards and quality criteria planned during project delivery

Extensive documentation of the service is maintained to ensure knowledge sharing and continuity of service into Production.

Storm ID employs a self-documenting approach to writing code and supplements this, where appropriate, with technical and user guides.

We do this in order to ensure that skills and knowledge are transferred to Storm ID’s operations and support staff to enable them to efficiently deliver ongoing support and maintenance services, in accordance with agreed SLAs.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management and patching is primarily handled by Microsoft Online Services as the service relies on Azure and in most cases is backed by Azure Active Directory. This is augmented by Kaspersky enterprise protection which scans registered internal and cloud based end points, alerting to out-of-date software and patch recommendations.

Vulnerability and threat information is gathered from multiple sources including security bulletin subscriptions and vendor specific knowledge base articles provided by Kaspersky. These notify us of new and emerging threats allowing us to deploy patches when available.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use 3rd party 'always-on' site monitoring services to detect any potential issues with service. We use site/server logging features, enabled in the Azure service portal, to subsequently search for any malicious activity on the site. We respond within 1hr to urgent issues .
Incident management type Supplier-defined controls
Incident management approach Storm ID has a pre-defined process for managing common incident events. All suspected security events are reported to the Operations Director by email, telephone or in person. The Operations Director will log the incident and notify the service owner and Storm ID Support Team. The Operations Director will provide incident reports in line with incident communication strategy.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £20000 to £150000 per unit per day
Discount for educational organisations No
Free trial available No

Service documents

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