Netpremacy Limited
Google Premium Support (for GCP) Services via Netpremacy
Netpremacy offers an enhanced Google support service with direct access to Google Cloud, G Suite and SaaS accredited specialists. Certified to provide Customer Success Services approved by Google. As a Google Cloud Premier Partner we have direct access to Google technical and implementation staff to escalate any critical issues.
Features
- Break-Fix Support Minimum Cover and Upwards
- Google Cloud Platform Role Based Support (GCP)
- Google Products End User and/or Admin Support
- Prioritised Response Times and Customer Processes Embedded
- Enhanced Remote Support
- Support team with security clearance national vetting (SC) in place
- Operational Advice and Assistance
- Proactive account management and Service Reviews
- 24x7 Cover Available from Gold Level Upwards
- Google Cloud Platform Enterprise Support (GCP)
Benefits
- Provides highest level of operational support
- Our Customer Success Service is approved by Google
- Direct escalation and support path to Google engineers when required
- Vendor support statistics for solution adoption and additional diagnostics
- Technical administration support
- Complete outsourced support service
- Support team with security clearance national vetting (SC) if required
- Architecture Support
- Consultative Cases
- Access to Technical Account Manager
Pricing
£160 a unit a month
Service documents
Framework
G-Cloud 12
Service ID
7 5 2 6 0 1 5 4 4 1 3 8 4 1 3
Contact
Netpremacy Limited
Andrew Eden
Telephone: 0113 366 2008
Email: aeden@netpremacy.com
Planning
- Planning service
- Yes
- How the planning service works
-
Netpremacy has built a strategic delivery model around meeting our customer's imperatives. This model is collaborative and capable of delivering high-quality, high-value cloud solution deployments. Services includes strategic advice, readiness assessment, planning, business analysis, technical consultancy, project management and SaaS related integration services (SIAM).
See Netpremacy Cloud Deployment Services listing for more information - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- GCP
- Google Chrome Enteprise
- Google Maps
- Google Cloud Platform Hosting Environments
Training
- Training service provided
- Yes
- How the training service works
- Remote or onsite training service. Provision of all training materials, ability to customise content according to customer requirements. Short video content creation and access to existing libraries of short training videos. eLearning portal customised for each customer and provided free of charge as part of your engagement with Netpremacy. See separate listing - Netpremacy Training Services for more details
- Training is tied to specific services
- Yes
- Services the training service works with
-
- G-Suite
- Google Cloud Platform GCP
- Zendesk
- RingCentral
- Lumapps
- AODocs
- Maps
- Chrome
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Netpremacy has been a Google Cloud Premier Partner working with public sector since the inception of the UK program. We are used to setting up GCP to work with some of the most stringent security requirements and configure in accordance with the NCSC guidelines for GCP, providing full documentation of your configuration. We typically provide on premise set up and configuration with your team ready to deliver the required systems migration or can offer an offsite, fully managed systems migration service if preferred. Our service is very much tailored to meet each customer's individual needs and our preference is to leave your team with the residual skills they will need in-house to take the solution forward. We also offer Active Directory, Password and/or SSO advice and related services to integrate your various cloud directory services.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Google Cloud Platform (GCP)
- Google Maps
- Google Chrome Enterprise
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
How the quality assurance and performance testing works
We work with customers to advise on the best configurations of the chosen cloud based solutions we supply. This will often include bench-marking the solution for performance and quality assuring the implementation and configuration in accordance with recognised best practice guidance such as from NCSC and in accordance with the vendors own recommendations.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security incident management
- Security audit services
- Other
- Other security services
-
- Configuration of G-Suite in accordance with NCSC principles
- Configuration of GCP in accordance with NCSC principles
- Existing customer GSuite & GCP security healthchecks
- National Cyber Security Centre cloud principles
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Netpremacy has an in-house dedicated helpdesk service providing enhanced reseller support services for the solutions we provide to our customers. This is most typically technical to technical team (second or third line support) but we can also provide end user support for Public Sector customers which includes an entire outsourced administration service for their G Suite service.
Support options available from Netpremacy include Standard (UK office hours), Premium (UK office hours and out of hours/weekend support) and also CSS (Customer Success Services). CSS includes at least quarterly onsite visit, regular monthly service reviews and statistics, vendor roadmap sessions and enhanced innovation services to ensure our customers are getting proactive ongoing advice on how to maximise their investment in the cloud service being supported.
Service scope
- Service constraints
- None that we are aware of.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLA Dependent
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Standard Support - UK Office Hours - Rates provided in the Pricing Document attached.
Premium Support - UK Office Hours & Out Of Hours - Rates provided in the Pricing Doc.
CSS - G Suite enhanced service, 24x7x365 - Rates provided in the Pricing Document
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Google G Suite & GCP, AODocs, Zendesk, RingCentral
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £160 a unit a month
- Discount for educational organisations
- No