Mercato Solutions

Asset Management Tool

Our Asset Management Service offers Government entities the ability to manage assets from machinery and vehicles to IT Equipment and software. The service can be customised as per your organisations requirements.

Features

  • Cloud hosted Asset Management service
  • Role based views and permissions for asset management
  • Web,IOS, Android and Windows mobile compatible
  • User definable workflows and event automation
  • Reporting and Analytics module
  • Track when, where and to who equipment is issued
  • Record and schedule when asset(s) are due to be returned

Benefits

  • Simple and rapid customisation to suit your organisational requirements
  • Maintain compliance in line with legal requirements
  • Clear visibility of and responsibility for specific items
  • Extendible to interact with RFID and location datasets
  • Integrate with back end ERP solutions and Systems of Record

Pricing

£20 to £20 per user per month

  • Education pricing available

Service documents

G-Cloud 9

747655298823126

Mercato Solutions

Jack Robbins

0121 605 2050

jack.robbins@mercatosolutions.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No constraints
System requirements Internet connected device and Internet Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours for high business impact issues

Within 4 hours for medium business impact issues

Within one business day for low business impact issues
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support levels and service levels are included in total service costs and dependent on severity and assigned priority levels. Full details can be found in the Service Definition Document.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The Asset Manager Tool is easy to get started and administrable from the front end GUI.

Online guidance is provided through the entire setup process and the application is designed to be intuitive to use.

For the back office customisations,

KnowledgeKube features an extensive online learning academy, providing basic training through to advanced case study scenario-based requirements.

Published on-line and accessible from any internet connected device, this is also supported by an active online community forum. Users can progress through the training courses at their own pace and in their own time Classroom training is available on request.
Service documentation No
End-of-contract data extraction All data within the system can be extracted to common formats, CSV, XLS or SQL data when the contact ends
End-of-contract process At the end of the contract and on confirmation from the client that service is no longer required the service can be disengaged at no extra contractual cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile users scale down to access the application through any HTML5 compatible browser
Accessibility standards WCAG 2.0 A
Accessibility testing N/A
API Yes
What users can and can't do using the API API's for the Asset Management Tool are delivered via the extensibility capability of KnowledgeKube.

KnowledgeKube provides a fully configurable extensibility layer via it's Application Gateway technology.

Users can configure new API's, connect to external API's, copy and edit existing API's from within the KnowledgeKube tool
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service can be customised using the KnowledgeKube low-code application development platform that the Asset Management Tool is built on.

Users can learn how to configure and change all parts of the Asset Management Tool by following an online training module for KnowledgeKube.

Workflows, design and all other parts of the application are customisable

Scaling

Scaling
Independence of resources The Skills Profiling and Matching Tool is built and hosted on the KnowledgeKube Platform. KnowledgeKube is hosted in a Hybrid environment taking advantage of the Microsoft Elastic Cloud technology. As such almost infinite scale is provided for and delivered automatically by the use of devops monitoring and automatic scaling of customer resource in a predictive, demand-led hosting environment.

Analytics

Analytics
Service usage metrics Yes
Metrics types User numbers, amount of time logged in, error reporting
Reporting types
  • API access
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is exported via simple to configure datasource connectors to either SQL, CSV or XLS
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Monthly Uptime Percentage <99.95% Service Credit 10%

Monthly Uptime Percentage <99% Service Credit 20%
Approach to resilience Information available on request
Outage reporting User defined error message displayed if service unavailable.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Restricted to authorised users only with complex Password policy in place, Passwords changed at regular defined periods in line with current policies and procedures, Formal starters and Leavers Process ensures correct level of access at start and removal at termination of employment. internal Audits ensure compliance
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 12/02/2013 Last Revision Dated : 28/10/2016
What the ISO/IEC 27001 doesn’t cover All areas of the Business are In scope, no exclusions are present on the S.O.A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Worldpay
PCI DSS accreditation date 18/10/16
What the PCI DSS doesn’t cover On-site Payment Card readers
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have in operation an ISMS which is maintained by the Information Security Officer. We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation
Vulnerability management type Supplier-defined controls
Vulnerability management approach There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use a number of monitoring software applications to supply real-time information that is displayed to the operations and Infrastructure & Security Teams. The response and timescale of the response is based on the severity of the information being provided
Incident management type Supplier-defined controls
Incident management approach There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation Incidents are reported on the corporate Intranet The Information security Officer responds to any incidents reported in line with established control procedures

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 to £20 per user per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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