Netmaster Solutions Ltd


CaseLines, digital evidence management, makes going to trial efficient and cost effective. Prepare and share your evidence with key stakeholders and present in court using CaseLines' specialised presentation tools.

CaseLines integrates to MS Dynamics, Iken and other CMS, and is preferred for paperless hearings by counsel, court staff and judges.


  • Prepare, share and present bundles in court or virtual hearings
  • Courtroom presentation - review and direct the court/witness to evidence
  • Stream multimedia within the bundle
  • Bundle builder from documents, zip files or existing CMS bundles
  • Create sub bundles with selected documents and a single pagination
  • Document annotation - annotations can be shared with other parties
  • Search tool - proximity, boolean, wildcard and fuzzy search
  • Redaction suite - search and redact across the bundle
  • Hearings manager - join virtual hearings from any conferencing provider
  • Remote access to cases for all stakeholders in trial process


  • Make savings on every hearing
  • Reduce risk of data loss
  • Reduce number of hearings per case
  • Guarantee all stakeholders are accessing same version of bundle
  • Reduce number of adjournments
  • Reduce admin email traffic and avoid email size restrictions
  • Eliminate paper & reduce carbon footprint
  • Remove the need for secure couriers
  • All stakeholders can access cases remotely, 24 * 7
  • Continuous upgrade path - free and instant system upgrades


£0.14 to £0.30 per unit

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

7 4 7 5 2 9 7 7 8 6 1 7 1 3 3


Netmaster Solutions Ltd

Andrea Kilby

020 3301 3762

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Case Management Systems for lawyers and courts
Cloud deployment model Public cloud
Service constraints No material constraints
System requirements
  • Internet access
  • A computer or mobile internet enabled device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times CaseLines Support is available standard UK banking hours.

Response times to support requests are no longer than 4 working hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels First, second and third line support for CaseLines in UK business hours is included in the Cloud Software price. CaseLines Cloud Support provides Extended Service, which can include a dedicated technical account manager and/or cloud support engineer. Cost is determined according to the scope (for instance the required service hours, whether extended service includes all support levels, and the level of service reporting).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding is a very simple process - there is no desktop software to install and user training takes approximately 2 hours per user group.

For all new customers we offer an on-site training programme including training for Local Authority staff, local judiciary and court staff, and external counsel.

For the first day of a digital trial we can provide floor walkers in the court, pending permission from the local authority and Judge.

There is extensive support documentation including PDF guides and training videos.

Additionally, our support team is available to help with any user questions.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All customer data is available to be exported from CaseLines as PDFs by administrators.
End-of-contract process At the end of the contract users/customers are responsible for extracting their own data and then deleting the data from the system.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None, CaseLines is accessed through a responsive website. In practice we recommend a minimum display size of 10cm for effective viewing of documents.
Service interface No
What users can and can't do using the API All controller actions can be addressed via an API. Access to API functions is a non-standard option described in the Service Definition document.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All the following customisations are available to customer admin staff but not general users, and are accessed through the admin interface or as support desk requests:
* Switching on two factor authentication
* Control of permitted users through white lists and black lists
* Configuration of internal departments
* Allowing comments on evidence material to be visible to all users
* Rules for managing date/title on imported documents
* Configuring automatic notification rules


Independence of resources CaseLines uses a combination of scheduled and automatic scaling to ensure complete availability of resource for all users. Scaling allows us to automatically increase resources during peak hours.

We regularly carry out performance testing to ensure all demands on the system can be met without a degradation in performance.

In the past 4 years, our service availability has equated to 99.9999% percent.


Service usage metrics Yes
Metrics types Customers can appoint admin users with the ability to review and manage service usage.

On request CaseLines can provide a full audit trail showing which users have accessed specific data within the system, including at what times and what action was taken by those users with that data.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data is downloaded securely to a local drive.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • PDF
  • Word
  • Excel
  • HTML
  • JPG
  • Powerpoint
  • XML
  • Audio MP3
  • CAD

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability CaseLines delivers better than 99.99% availability. Customers procuring Extended Service levels can incorporate service guarantees.
Approach to resilience CaseLines software is hosted on Microsoft Azure. Further information is available on the Microsoft Azure website. Security and resilience is assured by, inter alia: CPA Foundation-grade assured components; FIPS-assured encryption; Secure containers, racks or cages; and Physical access controls
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Strong password and username authentication.
Two factor authentication using phone number or email address.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 12/08/2016
What the ISO/IEC 27001 doesn’t cover No relevant exclusions
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CaseLines is ISO27001:2013 compliant.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Managed under the ISMS Secure Development Policy and ISMS IT Security Policy, independently assessed under ISO27001
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Managed under ISMS IT Security Policy and independently certified under ISO27001. CaseLines uses the Microsoft Azure PaaS, which includes vulnerability management capability.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Managed under ISMS IT Security Policy and independently certified under ISO27001. CaseLines uses the Microsoft Azure PaaS, which includes protective monitoring.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined incident processes have been agreed with major customers, which are governed by the ISMS framework under ISO27001

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.14 to £0.30 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Exclusive to universities:

Members of our university partnership programme are provided with a full subscription to CaseLines free-of-charge.

There is no limit on the number of user licenses for students and lecturers belonging to our partner universities.

All features are available for our partner universities.

Service documents

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