CaseLines, digital evidence management, makes going to trial efficient and cost effective. Prepare and share your evidence with key stakeholders and present in court using CaseLines' specialised presentation tools.
CaseLines integrates to MS Dynamics, Iken and other CMS, and is preferred for paperless hearings by counsel, court staff and judges.
- Courtroom presentation - review and direct the court/witness to evidence
- Multimedia evidence streaming in the courtroom
- Bundle builder from documents, zip files or existing CMS bundles
- Sub-bundles to refer back to bundles from previous hearings
- Document annotation - annotations can be shared with other parties.
- Search tool - proximity, boolean, wildcard and fuzzy search
- Duplicate detection of evidential documents
- Video conferencing for testimonies from remote witnesses
- Remote access for all stakeholders in trial process
- Make savings on every hearing
- Reduce risk of data loss
- Reduce number of hearings per case
- Guarantee all stakeholders are accessing same version of bundle
- Reduce number of adjournments
- Reduce admin email traffic and avoid email size restrictions
- Eliminate paper & reduce carbon footprint
- Remove the need for secure couriers
- All stakeholders can access cases remotely, 24 * 7
- Continuous upgrade path - free and instant system upgrades
£0.14 to £0.30 per unit
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Netmaster Solutions Ltd
020 3301 3762
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Case Management Systems for lawyers and courts|
|Cloud deployment model||Public cloud|
|Service constraints||No material constraints|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
CaseLines Support is available standard UK banking hours.
Response times to support requests are no longer than 4 working hours
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||First, second and third line support for CaseLines in UK business hours is included in the Cloud Software price. CaseLines Cloud Support provides Extended Service, which can include a dedicated technical account manager and/or cloud support engineer. Cost is determined according to the scope (for instance the required service hours, whether extended service includes all support levels, and the level of service reporting).|
|Support available to third parties||Yes|
Onboarding and offboarding
On-boarding is a very simple process - there is no desktop software to install and user training takes approximately 2 hours per user group.
For all new customers we offer an on-site training programme including training for Local Authority staff, local judiciary and court staff, and external counsel.
For the first day of a digital trial we can provide floor walkers in the court, pending permission from the local authority and Judge.
There is extensive support documentation including PDF guides and training videos.
Additionally, our support team is available to help with any user questions.
|End-of-contract data extraction||All customer data is available to be exported from CaseLines as PDFs by administrators.|
|End-of-contract process||At the end of the contract users/customers are responsible for extracting their own data and then deleting the data from the system.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None, CaseLines is accessed through a responsive website. In practice we recommend a minimum display size of 10cm for effective viewing of documents.|
|What users can and can't do using the API||All controller actions can be addressed via an API. Access to API functions is a non-standard option described in the Service Definition document.|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
All the following customisations are available to customer admin staff but not general users, and are accessed through the admin interface or as support desk requests:
* Switching on two factor authentication
* Control of permitted users through white lists and black lists
* Configuration of internal departments
* Allowing comments on evidence material to be visible to all users
* Rules for managing date/title on imported documents
* Configuring automatic notification rules
|Independence of resources||
CaseLines uses a combination of scheduled and automatic scaling to ensure complete availability of resource for all users. Scaling allows us to automatically increase resources during peak hours.
We regularly carry out performance testing to ensure all demands on the system can be met without a degradation in performance.
In the past 4 years, our service availability has equated to 99.9999% percent.
|Service usage metrics||Yes|
Customers can appoint admin users with the ability to review and manage service usage.
On request CaseLines can provide a full audit trail showing which users have accessed specific data within the system, including at what times and what action was taken by those users with that data.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data is downloaded securely to a local drive.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||CaseLines delivers better than 99.99% availability. Customers procuring Extended Service levels can incorporate service guarantees.|
|Approach to resilience||CaseLines software is hosted on Microsoft Azure. Further information is available on the Microsoft Azure website. Security and resilience is assured by, inter alia: CPA Foundation-grade assured components; FIPS-assured encryption; Secure containers, racks or cages; and Physical access controls|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Strong password and username authentication.
Two factor authentication using phone number or email address.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||12/08/2016|
|What the ISO/IEC 27001 doesn’t cover||No relevant exclusions|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||CaseLines is ISO27001:2013 compliant.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Managed under the ISMS Secure Development Policy and ISMS IT Security Policy, independently assessed under ISO27001|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Managed under ISMS IT Security Policy and independently certified under ISO27001. CaseLines uses the Microsoft Azure PaaS, which includes vulnerability management capability.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Managed under ISMS IT Security Policy and independently certified under ISO27001. CaseLines uses the Microsoft Azure PaaS, which includes protective monitoring.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Pre-defined incident processes have been agreed with major customers, which are governed by the ISMS framework under ISO27001|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.14 to £0.30 per unit|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
Exclusive to universities:
Members of our university partnership programme are provided with a full subscription to CaseLines free-of-charge.
There is no limit on the number of user licenses for students and lecturers belonging to our partner universities.
All features are available for our partner universities.