Glemnet Ltd

Hosted Cloud Telecommunications Services

A Cloud based IPPBX (VoIP) and Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Features

  • Call Centre Hosted (VoIP) telephony solution
  • Skype for Business as part of hosted cloud telephony solution
  • Voicemail-email
  • Softphones
  • CTI
  • E-Fax
  • Mobile phone integration as part of hosted cloud telephony
  • Call recording as part of hosted cloud telephony
  • Call logging as part of hosted cloud telephony
  • IVR

Benefits

  • Multiple device licence so you will never miss a call
  • Integration with Skype for Business for unified communications
  • Mobile app for use when on the move
  • Call recording for training and compliance purposes
  • Build voice menu trees using advanced IVR and voicemail
  • Simple user portal for basic changes with hosted telephony
  • Management of the solution via hosted telephony admin portal
  • Supports a variety of IP handsets from various manufacturers
  • Comprehensive Call logging with hosted cloud telephony
  • Full suite of Call Centre solutions

Pricing

£4.00 to £16 per unit per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

745705905957849

Glemnet Ltd

Karl Knight

0208 639 0230

kknight@glemnet.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft Lync and Skype for Business
Cloud deployment model Public cloud
Service constraints Occasional planned maintenance which is scheduled for out of hours
System requirements Requires an Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Friday: 9am - 5pm
Saturday & Sunday: 9am - 5pm
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard- Mon-Fri 9-5pm
Prompt- Mon -Sat 9-5 pm
Total- 24 x7
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started All customers are provided with onsite engineering and training. Each telephone is accompanied by a simple user guide.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customer will serve notice and the gaining provider will take over the telephone numbers
End-of-contract process The customers services can pass to a new provider or the customer can enter into a new contract with Glemnet

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is accessed via an app on the phone and works in the same way as a normal phone linking contacts accordingly.
Accessibility standards None or don’t know
Description of accessibility Online
Accessibility testing N/A
API Yes
What users can and can't do using the API Integration of Contact and CRM systems using the CLI presented.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All parts of the telephony system programming and user configuration can be customised on an admin level or a per user basis.

Scaling

Scaling
Independence of resources The platform is scalable with sufficient capacity to support surges in traffic volume.

Analytics

Analytics
Service usage metrics Yes
Metrics types Monthly bills and CDR
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold NFON

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Not applicable
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Security is as important to us as it is to you, so we offer an encryption option for telephony made from within the local system (if your user devices support encryption). This way, your calls over the public Internet are almost eavesdropping-proof.
Data protection within supplier network Other
Other protection within supplier network Security is as important to us as it is to you, so we offer an encryption option for telephony made from within the local system (if your user devices support encryption). This way, your calls over the public Internet are almost eavesdropping-proof.

Availability and resilience

Availability and resilience
Guaranteed availability SLA available on request
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 14/03/2019
What the ISO/IEC 27001 doesn’t cover No exclusions
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards TuV
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4.00 to £16 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A 30 day trial of a fully featured seat including a deskphone, softphone, and mobile app

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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