Landmark Information Group Ltd

Landmark Cloud Support Services

Digital transformation of government and business to cloud services and their ongoing operation and support using our “best execution” model. A trusted and innovative long-term supplier to government. Unlock your business intelligence by using our specialist location-based data science expertise in conjunction with our secure and reliable cloud service operations.

Features

  • Cloud service technical architecture, design, transition and operation
  • Business Analysis – ensuring your business vision through cloud-first principles
  • Quality assured, secure, high availability services and support
  • Cloud service management using our “best execution venue” model
  • Secure services - ISO27001, CESG and Cyber Essentials Plus accreditation
  • Services to international ISO, ITIL and Programme Management standards
  • Highly scalable and highly available location-based Data Register services
  • Property valuation, building survey, planning, addressing, financial and environmental risk
  • Data analysis, migration, conversion, capture, rationalisation, validation and cloud provision
  • Data modelling, geospatial, tabular, statistical analysis and visualisation

Benefits

  • Create elegant solutions that transform the power of your data
  • Reduce costs, increase flexibility through our “best execution venue” model
  • Unlock the benefit of location, place, property and neighbourhood visualisations
  • Use our expertise to navigate the complexities of UK Addressing
  • Focus on your core business by utilising our service management
  • Benefit from our knowledge of data migration, transition and conversion
  • Secure, reliable, high availability, Government Digital Service (GDS) compliant services
  • Our knowledge of property planning, valuation, financial and environmental risk
  • Keeping your and your customers data safe and secure
  • Citizen-focused register solutions

Pricing

£500 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

7 4 3 9 7 1 9 1 8 6 2 2 5 4 6

Contact

Landmark Information Group Ltd

Paul Morris

03300 366375

Paul.Morris@Landmark.co.uk

Planning

Planning service
Yes
How the planning service works
We will engage directly with the buyer and users of the service to understand their needs through requirements management techniques. Scale of support can range from a full project to small change requests
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Any/all Cloud Hosting managed services
  • Geospatial and addressing services
  • Any/all service transitions to Cloud

Training

Training service provided
Yes
How the training service works
Training is designed to fit specific customer requirements using a range of techniques including documentation, online videos, FAQs, webinars, onsite training
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We engage directly with the buyer and users of the service to understand their needs through requirements management techniques. Scale of support can range from a full Project to small change requests. We supply architects, developers, DBAs and engineers to cover all elements of Cloud provisioning using Landmark and third party services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We engage directly with the buyer and users of the service to understand their needs through requirements management techniques. From these requirements Test Plans can be created and executed using a variety of industry leading tools and within the controls of our ISO9001 and ISO27001 QA processes.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Service desk, delivery managers and technical staff will deliver direct support to customers. This will be offered remotely or on site.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
According to Priority:
P1 - No Service 2 hour resolution; P2 - High Impact - 4 hour resolution; P3 - Low impact - 24 business hours resolution; P4 - No impact - 72 business hours fix This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate. Weekend support and/or extended hours support available on request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
P1 - No Service 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 per unit per day
Discount for educational organisations
No

Service documents

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