Landmark Information Group Ltd

Landmark Cloud Support Services

Digital transformation of government and business to cloud services and their ongoing operation and support using our “best execution” model. A trusted and innovative long-term supplier to government. Unlock your business intelligence by using our specialist location-based data science expertise in conjunction with our secure and reliable cloud service operations.

Features

  • Cloud service technical architecture, design, transition and operation
  • Business Analysis – ensuring your business vision through cloud-first principles
  • Quality assured, secure, high availability services and support
  • Cloud service management using our “best execution venue” model
  • Secure services - ISO27001, CESG and Cyber Essentials Plus accreditation
  • Services to international ISO, ITIL and Programme Management standards
  • Highly scalable and highly available location-based Data Register services
  • Property valuation, building survey, planning, addressing, financial and environmental risk
  • Data analysis, migration, conversion, capture, rationalisation, validation and cloud provision
  • Data modelling, geospatial, tabular, statistical analysis and visualisation

Benefits

  • Create elegant solutions that transform the power of your data
  • Reduce costs, increase flexibility through our “best execution venue” model
  • Unlock the benefit of location, place, property and neighbourhood visualisations
  • Use our expertise to navigate the complexities of UK Addressing
  • Focus on your core business by utilising our service management
  • Benefit from our knowledge of data migration, transition and conversion
  • Secure, reliable, high availability, Government Digital Service (GDS) compliant services
  • Our knowledge of property planning, valuation, financial and environmental risk
  • Keeping your and your customers data safe and secure
  • Citizen-focused register solutions

Planning

Planning
Planning service Yes
How the planning service works We will engage directly with the buyer and users of the service to understand their needs through requirements management techniques. Scale of support can range from a full project to small change requests
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Any/all Cloud Hosting managed services
  • Geospatial and addressing services
  • Any/all service transitions to Cloud

Training

Training
Training service provided Yes
How the training service works Training is designed to fit specific customer requirements using a range of techniques including documentation, online videos, FAQs, webinars, onsite training
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We engage directly with the buyer and users of the service to understand their needs through requirements management techniques. Scale of support can range from a full Project to small change requests. We supply architects, developers, DBAs and engineers to cover all elements of Cloud provisioning using Landmark and third party services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We engage directly with the buyer and users of the service to understand their needs through requirements management techniques. From these requirements Test Plans can be created and executed using a variety of industry leading tools and within the controls of our ISO9001 and ISO27001 QA processes.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Service desk, delivery managers and technical staff will deliver direct support to customers. This will be offered remotely or on site.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times According to Priority:
P1 - No Service 2 hour resolution; P2 - High Impact - 4 hour resolution; P3 - Low impact - 24 business hours resolution; P4 - No impact - 72 business hours fix This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate. Weekend support and/or extended hours support available on request.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels P1 - No Service 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 per unit per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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