IBM United Kingdom Ltd

IBM Business Automation Content Analyzer (BACA)

Content Analyzer is a cloud-based API web service for automatic and rapid classification and data extraction from a range of document types using OCR and PDF extraction. It integrates with AI technologies to increase extraction of useful data from unstructured documents. Document types are defined in a no-code graphical ontology.

Features

  • Fast scanning of multi-page documents in parallel
  • Easy no-code graphical document type ontology definition
  • IBM and 3rd party AI integration for unstructured data capture
  • Classification engine to automatically identify document types
  • No need to specify where values will appear in document
  • Support for scanned images and digital files such as PDF
  • Range of selectable outputs - JSON, UTF8, Enhanced PDF
  • Fields can be marked as mandatory and/or sensitive
  • Built in learning capability
  • Capture confidence levels for classification of document and fields

Benefits

  • Leverage knowledge to drive business processes beyond their current limita
  • Adds fast/intelligent automated capture capabilities to any solution
  • Automatically handles different and changing document layouts
  • Reduces the need for humans to perform repetitive manual activities
  • Speeds processing and reduces errors in data extraction
  • Cloud native application so no need to install anything locally
  • Speeds implementation as it can be integrated in days
  • Business user tools reduce overall developer costs
  • Train many document types with just a single example

Pricing

£1200 per instance per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 4 3 7 2 8 4 3 4 5 1 4 2 2 0

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
System requirements
  • Internet connection & web browser
  • Ability to call REST APIs

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please visit https://www-01.ibm.com/support/docview.wss?uid=ibm10731179 for more details.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
IBM has a project in place called "Vy11as" that is being used to provide sample code to test assistive technologies. This project is documented online at https://developer.ibm.com/open/projects/va11ys/
Onsite support
Yes, at extra cost
Support levels
Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide comprehensive on-line documentation, tutorials and a range of code samples in different programming languages
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
In the event of termination of the agreement and/or of a given Service, IBM will grant all reasonable and requisite cooperation in drawing up and implementing a plan that describes the way IBM will ensure the handover of the Cloud Services and data to the customer or a subsequent supplier assigned by the former. The Exit Plan to be drawn up by the parties will include all detailed activities, responsibilities, dependencies, costs and milestones for the termination and the handover of the corresponding Services to the customer or a subsequent supplier.
End-of-contract process
At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disabled but services continue to run and there is no immediate data loss.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference.
Service interface
Yes
Description of service interface
A single web application is provided to drive all aspect of document ontology creation, scanning, user and audit management, AI integration, documentation and code samples.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
IBM has a project in place called "Vy11as" that is being used to provide sample code to test assistive technologies. This project is documented online at https://developer.ibm.com/open/projects/va11ys/
API
Yes
What users can and can't do using the API
RESTful API access is available to submit new documents for scanning, checking the status of submissions, retrieving the results of a scan and deleting a document from the system.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service itself cannot be customised but buyers will configure the service to :
- define all their own document types in the Ontology editor
- manage the users who can access the service
- define the AI integration points
- define the service authentication keys

Scaling

Independence of resources
The performances delivered are determined by the purchased offering which defines the parameters for throughput and volumes - number of pages per month.

Different tier offerings are available depending on workload requirements.

Analytics

Service usage metrics
Yes
Metrics types
Number of scan requests and processing times are shown in the Web Interface. A detailed, filterable Audit log provides access to all events that occur in the service such as user login an ontology edits.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported using options in the web interface or via REST API calls.
The API is documented here : https://www.ibm.com/support/knowledgecenter/SSUM7G/com.ibm.bacanalyzer.reference.doc/apirequests.html
Data export formats
Other
Other data export formats
  • JSON - configurable sructured results from the scan
  • UTF8 - words identified by the OCR process
  • PDF - Enhanced PDF output from the scan
Data import formats
Other
Other data import formats
  • PDF
  • JPG/JPEG
  • TIF/TIFF
  • PNG
  • DOC/DOCX
  • https://www.ibm.com/support/knowledgecenter/SSUM7G/com.ibm.bacanalyzertoc.doc/capabilities.html

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Please refer to following site: http://www.softlayer.com/our-platform
Approach to resilience
Available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
11/12/2015
What the ISO/IEC 27001 doesn’t cover
The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is also compliant.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/04/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification
No
Other security certifications
Yes
Any other security certifications
Yes, for a full list see: https://www.ibm.com/cloud/compliance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1200 per instance per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day free trial.

Service documents

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