PCM Technology Solutions UK Ltd

PCM UK Cloud Protect

Backing up and restoring data from most devices to the cloud

Features

  • support(included) subject to strict SLA
  • Password Management and Rotation passwords are changed at random
  • backup Servers,laptops,PC, Notebook, Android, NAS, Virtual whenever wherever
  • backup office 365, Google Apps, Salesforce, Azure, AWS, Skyscape etc.
  • specifically designed multi-tenanted cloud segregation and security
  • no longer require data undergoes certificated destruction
  • data is stored de-duplicated, compressed and encrypted
  • Data always AES 256-bit Encrypted (32-character key)
  • FIPS 140-2 certified - with independent third-party certification

Benefits

  • supports Microsoft, Linux, OSX, VMware, Xen, Hyper-V, Parallels
  • backup NaS, DAS, PC, Laptop, Tablet, Android, AWS, Azure, Virtual
  • encrypts using 32 character 256 AES . de-dulication & compression
  • automatic status reporting & self-healing. monitoring & reporting by 24/7/365
  • BSI regularly audits of our ISO27001:13 datacentres
  • engineers install/configure/help determine frequency of backups
  • LAN Discovery identifies data to simplify planning backup schemes
  • does not consume unnecessary computing resources such as processor/memory.
  • absence of agents eliminates the downtime cause by agent conflicts

Pricing

£0.30 to £2.50 per licence per month

Service documents

G-Cloud 11

742572151976616

PCM Technology Solutions UK Ltd

PCM Technology Solutions UK Ltd

0800 069 8512

webnotifications@pcm.com

Service scope

Service scope
Service constraints None
System requirements
  • A DSClient provided by customer or PCM UK
  • Physical or Virtual, Client software is free

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This will depend on the mutually agreed priority as set out:
Priority 1 - 15m response, 60m resolve
Priority 2 - 30m response, 4hr resolve
Priority 3 - 2hr response, 10hr resolve
Priority 4 - 3hr response, 25hr resolve
Priority 5 - 4hr response, 30hr resolve
Priority 6 - 6hr response, 36hr resolve
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels 1st,2nd,3rd Line support tiers
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users may have an assisted install by one of our engineers
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Users submit an electronic disk/tape request that instruct us (the Service Provider) to export their data and ship it to the user
End-of-contract process Users are able to either delete their data or request an export of their data

Using the service

Using the service
Web browser interface Yes
Using the web interface Select items for inclusion into the backup, Schedule Backups, Define retention policies, View backup status and logs
Web interface accessibility standard WCAG 2.1 AAA
Web interface accessibility testing None
API Yes
What users can and can't do using the API None
API automation tools Ansible
API documentation Yes
API documentation formats Open API (also known as Swagger)
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Fully scalable on demand system with overcapacity provision
Usage notifications Yes
Usage reporting API

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types CPU
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Operating Systems
  • Databases
  • Virtual Machine Images
  • Office 365
  • Microsoft Exchange
  • SQL
  • Microsoft SharePoint
  • Microsoft Azure
  • Oracle
Backup controls Be means of an application user interface or a web based console
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Deployed in an N+1 configuration for all hardware and software components. All data and systems are fully replicated between Primary and Secondary datacentres
Approach to resilience Deployed in an N+1 configuration for all hardware and software components. All data and systems are fully replicated between Primary and Secondary datacentres
Outage reporting Planned outages are notified to nominated contacts by means of an advance email alert. Unplanned outages are are tracked and repoported in the automated system availability tracking graph and SLA counter.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Users are identified using a username and password combination. Access Control Lists defined by a Policy are used to restrict functionality
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACS (UKAS)
ISO/IEC 27001 accreditation date 04/01/2019
What the ISO/IEC 27001 doesn’t cover Bespoke Software Development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cloud Industry Forum Certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes ISO/IEC 27001:15

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is implemented by a systematic, process driven procedure that is tracked and audited by our ticketing system. Change requests are formally documented and described along with an impact assessment, risk mitigation and back out plan. Timescales and impacts are communicated in advance to customers. The change process requires pre- and post change tests to be conducted to ensure that the change is successful. Change requests require two stages of approval, peer technical review and overall management review.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our vulnerability management process defines that scanning our infrastructure should occur daily by an automated scanning system. High priority items are assessed immediately to determine if immediate remedial action is required. Management and Security Committee (IMSC) consists of technical staff and Data Protection Officer. Items for remediation pass through our internal change management process. System stakeholders and IMSC members subscribe to relevant security alert services to ensure threats are also evaluated that may not be known yet by our automated vulnerability assessment tools. New infrastructure devices must be fully patched with anti-virus/vulnerability detection engines before they are placed into service.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All infrastructure systems are protected by a unified threat management appliance that provide intruder protection services and firewall functionality. All infrastructure systems are continually scanned by anti-virus, patch and vulnerability engines. In additions systems are monitored by proactive tools that detect abnormal, disk, cpu and system activity that often result from compromised systems. Alerts are categorised into High, Medium and Low priority items assessed by the Network Operations Centre (NOC) and reviewed by the Information Management and Security Committee
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our internal incident management generally conforms to an ITIL model. The service desk consists of a standard three-tier approach. Level 1 support carry out the following activities; Incident identification, incident logging, incident categorization, incident prioritization, initial diagnosis, Escalation (as necessary) to level 2 support, incident resolution, incident closure, communication with the user community throughout the life of the incident. Level 2 and Level 3 consist of more highly trained and skilled personnel who can escalate to vendors as necessary. All incidents are logged and tracked in our ticketing system that also maintains a knowledgebase of known errors and solutions

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each users data set is fully encrypted with their own data encryption key. In addition the user data is kept logically seperated by the use of a specific customer identifier code on the data storage subsysytem

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres PCM UK adhere to the following best practices as outlined in the EU Code of Conduct Guidelines document, including:
Cooling
Power
Layout
Water Sources
Monitoring

Pricing

Pricing
Price £0.30 to £2.50 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Users may trial the system for 1 month
Link to free trial http://www.stack.co.uk/cloud-backup-30-day-trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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