Solidsoft Reply Ltd

QuickConnect for Healthcare Integration Accelerator

Solidsoft Reply accelerates integration of cloud and on-premises healthcare systems using the QuickConnect for Healthcare framework. We provide business planning, architecture, design, development, implementation and support services. We offer managed services. We achieve interoperability using HL7 v2 and FHIR R4. We deliver consistent standards of governance, deployment, documentation, and support.

Features

• Migration of Healthcare data and services to the cloud.
• Accelerated interoperability of clinical and ancillary Healthcare systems.
• Support for modern interoperability standards including HL7 FHIR
• Cloud-hosted integration solutions utilising PaaS, IaaS and Hybrid patterns.
• Interoperability for collaboration tools including Microsoft Teams.
• Interoperability for medical devices in Internet of Medical Things (IoMT).
• Azure Modern Integration using Logic Apps, API management, Service Bus.
• Azure Integration Services utilised in standard integration patterns
• Fully validated systems with GAMP5, ISO9001 & 27001 compliance.
• Design-led approach to co-design and co-production.

Benefits

• Rapid integration of service, systems and applications.
• Low cost development and delivery
• Cloud hosted - no hardware costs
• Scalable, reliable and resilient
• Delivers both cloud to cloud and hybrid cloud
• Elastic storage
• Minimises downtime
• Business critical application support and managed services
• API management
• Operational costs are minimised

£800 to £960 a person a day

• Education pricing available

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

738810313332785

Contact

Solidsoft Reply Ltd

Mark Usher

+44 1256 375700

m.usher@reply.eu

Planning

• Planning service: Yes
• How the planning service works: Solidsoft Reply provides Healthcare Co-Design Services. We implement a design-led thinking approach to observe and understand users (e.g., clinicians, patients), challenge assumptions, refine problems and define needs for interoperable systems. We help people generate new ideas to achieve and exploit interoperability. We prototype and test ideas before generating implementation plans. Design thinking helps our customers to solve complex or ill-defined problems, find innovative solutions and promote change and evolution.; Our design-led approach uses a variety of techniques, including discovery workshops, observation, surveys, group exercises, design probes, etc., to help our customer achieve a better understanding of their needs and possible solutions. As technologists, our aim is to support business users through a cycle of design and implementation, with input from clinicians and patients at every stage of the cycle. We help our customers choose appropriate technological approaches and implement solutions that make a difference.; Co-design leads to co-production. To support the implementation of robust interoperability, we deliver documented recommendations, plans, designs and estimates to support decision-making and to illustrate the value and benefits of proposed solutions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure Cloud Based Integration
  • Microsoft Azure FHIR API
  • QuickConnect for Healthcare accelerator
  • Integration with EHR, EM, EPMA, PAS, Pathology and DICOM

Training

• Training service provided: Yes
• How the training service works: We provide training and knowledge transfer around any solution we have delivered as part of the engagement. This may include administration training. End-user training may be provided where relevant. However, for integration and interoperability, end users generally require training in use of the integrated systems which is not in the scope of our offer.; Where training is required, we provide suitable training materials in line with an agreed set of requirements with the customer. These may include manuals, exercises, etc.
• Training is tied to specific services: Yes
• Services the training service works with: Specific to the services we provide.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: QuickConnect for Healthcare accelerates the migration of existing data and services, including industry-specific systems, to the cloud. It supports interoperability between services, systems and applications, including both cloud-based and on-premises systems. It provides a toolkit of patterns and components to accelerate and reduce the cost of integration of healthcare systems based on recognised interoperability standards.; QuickConnect for Healthcare exploits cloud-based Integration Platform-as-a-Service (IPaaS) features provided by a public cloud platform (Microsoft Azure) including connectors, hybrid connectivity, automated processes and workflows, event processing and API Management provided by that platform. It promotes the use of HL7 FHIR APIs and resources with specific support for the UK FHIR profile developed by NHS Digital.; QuickConnect for Healthcare supports the integration of data and services within collaborative tools including Microsoft Teams. It facilitates integration with medical devices via the Internet of Medical Things (IoMT), enabling patient rehabilitation, assisted living, remote assessment, remote triage and continuity of care. It promotes compliance, quality of life and mental wellbeing. It promotes the use of modern APIs alongside ‘legacy’ systems using cloud-based services to provide scale, resilience and cost effectiveness.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure App Service, Logic Apps and Service Bus
  • Microsoft Azure IoT
  • Microsoft Azure Service Fabric
  • Microsoft Azure Cosmos DB
  • Microsoft Azure DataLake Storage
  • Microsoft Teams
  • Microsoft Azure FHIR API and Microsoft FHIR Server
  • Microsoft Azure Health Bot
  • Microsoft Azure API Management
  • Microsoft Azure Functions

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Solidsoft Reply employs a dedicated quality management team led by an experienced quality manager. Our Quality Management System for development complies with the GAMP 5 specification used extensively across healthcare, and allows us to deliver fully validated systems in accordance with that specification. We are regularly audited for compliance by national medicine verification bodies across Europe.; In compliance with GAMP 5, we provide a full documentation set to support system validation by our customers against a set of formal requirements. The documents support Installation Qualification to verify the installation of software in a cloud environment, Operational Qualification to verify that the software will function according to its operational specification within the cloud, and Performance Qualification to verify that the software consistently performs to the specification for its routine use.; Performance testing is integral to our quality approach and is performed repeatedly throughout the development cycle to ensure compliance to requirements. Evidence of performance testing can be provided as part of the validation document set.; Solidsoft Reply maintains ISO 9001:2015 and ISO 27001:2013 certifications. We are audited against these on a regular basis using accredited external auditors.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: GBEST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We limit our support to the extent of any solution that we provide. Those solutions may include software that we have developed, third-party software applications and services that we host as part of a solution or customer software migrated to or hosted in the cloud.; ; These are covered under separate G-Cloud services: ; Microsoft Azure Managed Service; Microsoft Azure Business Critical Cloud Application Support

Service scope

• Service constraints: QuickConnect for Healthcare is designed to work on the Microsoft Azure cloud platform. However, it can interoperate with on-premises systems or systems running on other cloud platforms.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The response times are within 1 business hour. Service Desk (Core Hours) 9am – 5pm 5 days per week Monday to Friday (excluding English Public Holidays). Extended hours (e.g., 7am to 7pm) and Saturday cover can be provided. Response times outside of these hours is next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: By default we provide support via email and web. Telephone support can be provided on request. Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays). Optional Out of Hours Support: 7am - 7pm 6 days per week, Monday to Saturday (excluding English Public Holidays). Optional Public Holiday Coverage: Should this option be chosen, Solidsoft Reply will provide 24-hour support for all English public holidays that fall within the term of the agreement. Optional 24 x 7 Managed Service: Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement. ; Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement. Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £800 to £960 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)