Ideal Networks Ltd

Microsoft 365

Ideal partners with Microsoft to offer customers Microsoft 365.
Microsoft 365 and Office 365's online productivity and collaboration services include Exchange Online, Teams, OneDrive for Business and SharePoint Online. Offers can also include Windows 10, Microsoft Apps (formerly Office 365 Pro Plus), Microsoft Project and Visio.

Features

  • Office 365
  • Enterprise Mobility & Security
  • M365 Microsoft Apps (formerly Office 365)
  • Windows 10
  • Microsoft Teams
  • Microsoft Teams Voice
  • Yammer
  • OneDrive for Business
  • SharePoint Online
  • Per license per month billing & FOC 24x7 technical support

Benefits

  • Simplify IT
  • Work better, together
  • Reduce costs
  • Boost innovation
  • Always up to date

Pricing

£0.15 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ideal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 3 7 9 7 8 7 9 5 2 1 5 7 6 6

Contact

Ideal Networks Ltd Mike Henson
Telephone: 01273 957500
Email: bids@ideal.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft 365
Cloud deployment model
Public cloud
Service constraints
See https://support.office.com/en-gb/article/Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e
System requirements
Support.office.com/en-gb/article/Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 - Response 30 minutes
P2 - Response 1 hour
P3 - Response 5 hours
P4 - Response 8 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Free of charge support for CSP customers
Support available to third parties
No

Onboarding and offboarding

Getting started
Ideal's account representative will align the customer with project managers and solutions architects as necessary to ensure you understand what is required to get started with this service. Where required, Ideal can provide architects and engineers to provide consultancy and migration services.

The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Please see https://products.office.com/en-us/business/office-365-online-data-portability
End-of-contract process
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its data. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms.

See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
Service interface
Yes
Description of service interface
Please see
https://products.office.com/en-gb/business/office-365-administration

For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have the enterprise Disability Answer Desk (eDAD).
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have the enterprise Disability Answer Desk (eDAD). See https://www.microsoft.com/en-us/accessibility/
API
Yes
What users can and can't do using the API
The full API details are avilable online at dev.office.com
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

Independence of resources
Please see https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/

Analytics

Service usage metrics
Yes
Metrics types
https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Office 365 deploys BitLocker with AES-256 encryption on servers that hold messaging data, including email, IM, and content stored in SharePoint and OneDrive. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.

Some scenarios, use file-level encryption. E.g. Files and presentations uploaded to meetings are encrypted using AES encryption. OneDrive and SharePoint use file-level encryption for data at rest. Office 365 moves beyond a single key per disk to deliver a unique encryption key so that every file stored in SharePoint and OneDrive is encrypted with its own key.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Office 365 is not directly connected to any public sector networks, but can be configured to do so by the customer and their telecoms operator.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Office 365 is not directly connected to any public sector networks, but can be configured to do so by the customer and their telecoms operator.

Availability and resilience

Guaranteed availability
https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/
Approach to resilience
https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
Outage reporting
Via the service status portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
15/01/2019
What the ISO/IEC 27001 doesn’t cover
Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
02/12/2011
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27018
  • SOC 1, SOC 2
  • FEDRAMP, FIPS 140-2
  • HIPAA/HITECH. ISB 1596
  • CCSL (IRAP)
  • Cyber Essentials Plus
  • NIST 800-171

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes
The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Microsoft uses Operational Security Assurance, a framework incorporating knowledge gained through capabilities that are unique to Microsoft. OSA combines this with the experience of running thousands of servers in datacentres. OSA minimizes risk by ensuring that ongoing operational activities follow rigorous security guidelines and guidelines are followed effectively.

The three key processes of OSA are:
• Ensuring that inputs (e.g. organizational learning, threat intelligence, security technologies) are up-to-date and relevant.
• Developing and applying central review processes to consolidate requirements to establish the OSA baseline requirements.
• Engaging and implementing new requirements and baselines.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Microsoft has its own Security Response Center that also supplies information to all our customers covering Microsoft products.

Office 365 implements technologies to routinely scan for vulnerabilities. Additionally, Office 365 contracts with external penetration testers who routinely scan Office 365. Vulnerabilities are tracked, and verified for remediation. Additionally, regular vulnerability and penetration assessments are performed to identify vulnerabilities and determine whether key logical controls are effective.

MSRC regularly monitors external security vulnerability awareness sites. Part of the routine vulnerability management process, Office 365 evaluates our exposure to these vulnerabilities and leads action across Office 365 to mitigate risks when necessary
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see http://aka.ms/Office365SIM

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.15 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ideal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.