Clearvision CM

Atlassian Data Center - Jira, Confluence Bitbucket, Jira Service Desk, Crowd

Atlassian Data Center deployment options for Jira Software, Jira Service Desk, Confluence, Crowd and Bitbucket. Designed for the enterprise, this deployment option brings high availability, performance at scale, zero downtime upgrades, and instant scalability to your Atlassian tools. Get licensing and configuration advice from Clearvision, Atlassian Platinum Solution Partner.

Features

  • DC deployment: Jira Software, Jira Service Desk, Confluence, Bitbucket, Crowd
  • Active-active clustering
  • Distributed load - any form of load-balancing technology
  • Database clustering and shared file systems
  • Concurrent user capacity
  • Increased application resilience
  • Disaster recovery
  • Zero downtime upgrades

Benefits

  • Minimise single points of failure
  • Performance at scale
  • High-quality service - dedicate nodes for critical tasks
  • Instant scalability with hassle-free deployment
  • Licensing by user count, not number of servers or CPUs

Pricing

£10000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 3 7 3 9 3 3 2 4 7 9 3 2 3 3

Contact

Clearvision CM

Jon Olsen

+44 (0) 845 459 9530

sales@clearvision-cm.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Infrastructure must be Atlassian certified
System requirements
Web application - users access via web browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
May differ at weekends
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Self-help resources support; online ticket creation; weekday coverage 24x5
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation is provided and included. Onsite training is provided at request and subject to additional charge.
Service documentation
No
End-of-contract data extraction
Xml export
End-of-contract process
Customer has ability to migrate data to alternative service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile devices are only supported on the Mobile views.
Service interface
No
API
Yes
What users can and can't do using the API
The Atlassian REST APIs provide a standard interface for interacting with JIRA and our other applications.

REST APIs provide access to resources (data entities) via URI paths. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the JIRA REST APIs is JSON.

JIRA uses the Atlassian REST plugin to implement the JIRA APIs. The REST plugin is bundled with JIRA. You can add your own REST APIs to JIRA by creating a JIRA plugin that includes the REST plugin module.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users with Administration privileges can make and apply: Workflows, Projects, Themes, Issue types, Custom fields, Schemes, Logo, Site title, Application colours, Language, Banner, Dashboard, Application emails, User management

Scaling

Independence of resources
Each deployment sized in accordance with requirements.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Atlassian

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Dependent of security requirements
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Out of the box Admin feature.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Xml
Data import formats
  • CSV
  • Other
Other data import formats
Xml

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
Varies depending on customer requirements
Data protection within supplier network
Other
Other protection within supplier network
Varies depending on customer requirements

Availability and resilience

Guaranteed availability
Varies on deployment type and customer requirements.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Variety of options available dependent on requirements.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Available on request
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Dependent on customer SLA
Vulnerability management type
Undisclosed
Vulnerability management approach
Varies on deployment type and customer requirements.
Protective monitoring type
Undisclosed
Protective monitoring approach
Varies on deployment type and customer circumstances
Incident management type
Undisclosed
Incident management approach
Varies on deployment type and customer circumstances.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10000 per instance per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial period

Service documents

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