Adetiq Limited

ADEPort

Fully customisable online portal, ADEPort®, allows users to report on and visualise the processed data that we provide in real-time. Providing unlimited user access, multiple permission levels and specific reporting requirements. This solution will also provide live alerts for any infractions or violations of business or industry standards.

Features

  • Fully hosted
  • Real-time reporting
  • Bespoke reporting requirements
  • Live alerts
  • Unlimited user access
  • Multiple permission levels
  • Dashboard

Benefits

  • Fully customisable online portal
  • Report and visualise the processed data in real-time
  • Converting data to meaningful insights
  • Live alerts for any violations of business or industry standards

Pricing

£5 to £10 per user per month

  • Education pricing available

Service documents

G-Cloud 10

736270444618447

Adetiq Limited

Adetiq Marketing

01273 202006

accounts@adetiq.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Internet Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times TBC
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels TBC
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We work with customers directly to help them decide what method would most help them start using the service.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction All data can be extracted via API. Alternatively we can provide it back in a selected format at the request of the customer.
End-of-contract process Customer data is deleted at the end of the contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility TBC
Accessibility testing TBC
API Yes
What users can and can't do using the API The API can be used to download raw data in order for users to create their own internal reports.
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise appearance of service including:
- Fonts
- Colours
- Logos

Scaling

Scaling
Independence of resources The service is hosted on an established cloud provider that has capabilities to scale outwards and upwards on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types The service is hosted on a public cloud that provided in-depth metrics on many data points including:
- IP address usage
-Log-ins/outs
- Web-requests
- Exceptions
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via the API.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Tailored depending on application. Performance credits available depending on application.
Approach to resilience Information available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted via industry standard authentication and authorisation management system
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SNR Certification (UK) Ltd
ISO/IEC 27001 accreditation date 09/05/2018
What the ISO/IEC 27001 doesn’t cover Information Security Management System covers all the internal and external business processes and data exchanges carried out by the organisation from point of contact to completion.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow and ISMS ISO27001 based approach which includes regular meetings and discussions on risk and security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are logged in centralised system, we operate change control processes from Peer-Review through to Full Change Advisory Boards. All changes are full tested before rolling out into production.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The service is scanned regularly (at least monthly) for vulnerabilities and patched accordingly. Sources of information potential threats include many sources including the National Vulnerability Database.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The service is hosted on a platform which includes many information vectors regarding security.
We follow an incident response plan as documented in our ISO27001 ISMS.
Incident management type Supplier-defined controls
Incident management approach We have an incident management process as described in our ISO27001 ISMS.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £10 per user per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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