Mozaic-Services Limited

Cloud Service Management Operational Services

A fully operational Service Management capability to manage your Cloud estate. Our services provide you with a robust capability, to deliver operational excellence. Our suite of ITIL aligned, modularised service components enable you to manage your Cloud services whilst ensuring full alignment with your existing Service Management capabilities.

Features

  • Operational management of your Cloud services covering:
  • Cloud Management: Provisioning (Request Fulfilment)
  • Governance & Compliance (Supplier Management, InfoSec, Access Management and Accreditation).
  • Cloud Optimisation (Service Portfolio, Capability, Demand, Availability and Financial Management).
  • Integration with your core Service Management capabilities.
  • Provision or re-use of your ITSM and Cloud Broker tooling.

Benefits

  • Accelerates the delivery of strong operational management of your estate.
  • Operational surety of your Cloud estate.
  • Sustains an IT delivery model with commodity and cloud services.
  • Delivers effective and efficient IT to your business
  • Builds strong collaboration across all parties.
  • Delivers financial, service, agility and customer satisfaction benefits.
  • Provides coaching/training to permanent staff.

Pricing

£360 per person per day

Service documents

G-Cloud 9

736095307358930

Mozaic-Services Limited

David Courtley

+44 203 709 1625

david.courtley@mozaic.net

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works The Mozaic Cloud Service Management Operational Service is a fully operational Service Management capability to manage your multi-supplier Cloud estate. Our suite of ITIL aligned, modularised service components enable you to manage your Cloud services whilst ensuring full alignment and integration with your existing Service Management capabilities.

We define and implement an optimal blend between in-house capability and external support to deliver the Service Management capability required to manage your Cloud estate.

Mozaic’s Service management solution is made up of several components enabling optimum flexibility. Any or all of the components can be introduced by Mozaic into an organisation’s IT Operating Model framework.

• Service Desk - covering Incident, Request, Problem and Access Management
• Monitor – Availability, Event and Security Management/Monitoring
• Control – Change and Evaluation, Service Asset and Configuration Management, Service Catalogue and Release Management
• Cross Provider Management - Demand, Service Portfolio, Capacity, Finance and Service Continuity Management
• Service Knowledge Management
• Service Provider Assurance - Supplier Management, Service Level Management, Continual Service Improvement
• Information Security Support
• Service Transition Support
• Service Validation and Test
• Service Toolset Management

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide a 24/7/365 support and maintenance service to ensure any incidents or events that are compromising our overall service delivery are dealt with swiftly and availability of our service is maintained at all times.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our web chat is provided via a Self Service Portal.
Web chat accessibility testing We have not tested our Self Service Portal for assistive technology users
Support levels We provide a 24/7/365 support and maintenance service to ensure any incidents or events that are compromising our overall service delivery are dealt with swiftly and availability of our service is maintained at all times.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £360 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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