SRCL Limited

Florence

Florence brings Telehealth to any patient with a mobile phone. Flo helps patients adhere to advice and prescribing, she is a system flexible enough to send personalised reminders and health tips to each individual patient. These text messages encourage them to take a more active role in their own healthcare.

Features

  • Telehealth application
  • Two way text messaging - collect patient readings, send reminders
  • Access via any device with internet connection
  • UK based messaging routes
  • Delivers real time advice based on patient readings
  • An exemplar of innovation in healthcare stated by Health Foundation
  • Developed in collaboration with the NHS
  • Personalised protocols - adopt or adapt for your own setting
  • Clinician view of real time patient data on easy-to-read charts
  • Free to the patient

Benefits

  • Award Winning Low Cost Telehealth Mobile Application
  • 24/7 access to online account
  • Real time reporting available in different formats
  • Better and faster clinical outcomes than with normal care
  • Remote monitoring
  • Helps patients manage their own long term conditions and healthcare
  • Alerts clinicians to worrying trends in patient readings
  • Reduce DNA rates
  • Reduce A&E, hospital admissions, paramedic calls and urgent visits
  • Proven results with Hypertension, Diabetes, COPD, Asthma, Smoking Cessation, Obesity

Pricing

£10500 to £20500 per licence per year

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

735636172173729

SRCL Limited

Justine Allan

0333 240 4131

bidsteam@srcl.com

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Live chat
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 9 to 5 Monday to Friday.
Standard support response times Within 1 hour
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported No
Guaranteed resources defined No
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time From 24 hours
Service deprovisioning time From 24 hours

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in Not applicable to this service

API access

API access
API access available and supported No

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • Microsoft Partner
  • Working towards ISO27001

Identity standards

Identity standards
Identity standards your service uses None

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres No
User-defined data location No
Datacentre tier None of the above
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Service provider assertion
Datacentre protection Yes, assured by Service provider assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Service provider assertion
Service availability 99.99%, assured by Service provider assertion

Separation between consumers

Separation between consumers
Cloud deployment model Private cloud, assured by Service provider assertion
Type of consumer A specific consumer group, eg Police, Defence or Health, assured by Service provider assertion
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework No, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales No, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring No, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published No, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management No, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements No, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring No, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Service provider assertion
User access control through support channels Yes, assured by Service provider assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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