SRCL Limited

Florence

Florence brings Telehealth to any patient with a mobile phone. Flo helps patients adhere to advice and prescribing, she is a system flexible enough to send personalised reminders and health tips to each individual patient. These text messages encourage them to take a more active role in their own healthcare.

Features

  • Telehealth application
  • Two way text messaging - collect patient readings, send reminders
  • Access via any device with internet connection
  • UK based messaging routes
  • Delivers real time advice based on patient readings
  • An exemplar of innovation in healthcare stated by Health Foundation
  • Developed in collaboration with the NHS
  • Personalised protocols - adopt or adapt for your own setting
  • Clinician view of real time patient data on easy-to-read charts
  • Free to the patient

Benefits

  • Award Winning Low Cost Telehealth Mobile Application
  • 24/7 access to online account
  • Real time reporting available in different formats
  • Better and faster clinical outcomes than with normal care
  • Remote monitoring
  • Helps patients manage their own long term conditions and healthcare
  • Alerts clinicians to worrying trends in patient readings
  • Reduce DNA rates
  • Reduce A&E, hospital admissions, paramedic calls and urgent visits
  • Proven results with Hypertension, Diabetes, COPD, Asthma, Smoking Cessation, Obesity

Pricing

£10500 to £20500 per licence per year

  • Excluding VAT
  • Minimum contract period: Year

Service documents

G-Cloud 8

735636172173729

SRCL Limited

Justine Allan

0333 240 4131

bidsteam@srcl.com

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Live chat
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 9 to 5 Monday to Friday.
Standard support response times Within 1 hour
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported No
Guaranteed resources defined No
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported No
Service provisioning time From 24 hours
Service deprovisioning time From 24 hours

Open source

Open source
Name Content
Open-source software used and supported Yes

Code libraries

Code libraries
Name Content
Languages your code libraries are written in Not applicable to this service

API access

API access
Name Content
API access available and supported No

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s)
  • Microsoft Partner
  • Working towards ISO27001

Identity standards

Identity standards
Name Content
Identity standards your service uses None

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres No
User-defined data location No
Datacentre tier None of the above
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service No encryption

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK
Data management location UK
Legal jurisdiction of service provider UK
Datacentre protection Yes
Data-at-rest protection
  • Secure containers, racks or cages
  • Physical access control
Secure data deletion Other secure erasure process
Service availability 99.99

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Private cloud
Type of consumer A specific consumer group, eg Police, Defence or Health
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework No

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales No

Event monitoring

Event monitoring
Name Content
Event monitoring No

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published No

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management No

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements No
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring No

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model Dedicated devices on a segregated network

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method Unknown devices
Training Yes
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