Gimmal Document Management for SAP
Gimmal Document Management for SAP turns SharePoint or Office 365 into a certified SAP content management system for SAP content and business transactions. This unifies content, data and processes related to SAP and SharePoint. It opens up SAP to SharePoint users to collaborate and work on the same document-centric processes.
- Provides SAP content services for document archiving within SharePoint
- Supports archiving of content according to the ArchiveLink standard
- Provides synchronisation of SAP data to SharePoint content
- Bidirectional execution of transactional SAP activities
- .NET-based extension platform for smart process integration
- Certified by SAP
- Access unstructured SAP content in SharePoint and Office 365
- Improve accessibility with metadata-driven search through SharePoint and Office 365
- Improve collaboration capabilities between SAP and SharePoint users
- Lower time to value by increasing information accessibility
- Reduce total cost of SAP document management
- Automatically file documents in appropriate document libraries
- Use Office 365 Advanced Data Governance with your SAP content
- Support as many SAP users as your company needs
- Apply metadata tags to content within SAP from SharePoint
- Manage your corporate SAP records within SharePoint
- Unify SAP and SharePoint systems, content, and metadata
£14025 to £86000 per instance per year
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
01392 24 0365
|Software add-on or extension||Yes|
|What software services is the service an extension to||
Microsoft SharePoint on-premises or online
|Cloud deployment model||
|Service constraints||Gimmal Workplace for SAP runs on Microsoft Windows Server 2008 and above.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Our standard support plan aims to respond to new cases within four working hours, on Monday to Friday excluding English public holidays and weekends. Extended SLAs and weekend support can be offered at additional cost.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
For Gimmal Workplace for SAP, OfficeLabs can provide:
Subject matter experts
Our standard support is 9am - 5pm, Monday to Friday, excluding English public holidays and weekends. We will respond within four hours of receiving a request. All of our support team are experienced cloud support engineers who can advise on any request, query or issue.
We offer support services which scale to your business depending on the amount of support hours you wish to use per month. Our pricing is as follows:
8 hours per month (unlimited users) - £9,000 p/a
16 hours per month (unlimited users) - £17,000 p/a
24 hours per month (unlimited users) - £25,000 p/a
Retained Technical Services available at £850 /day
|Support available to third parties||Yes|
Onboarding and offboarding
Subject matter experts and trainers are available to provide either on-site or remote support at any UK location.
Subject matter experts and trainers are available to provide either on-site or remote support at any UK location. The Gimmal implementation process includes administrator training that involves either onsite or online training for a select number of administrators. During this phase we are on hand to fix any issues and offer on demand support. The full implementation process includes discovery to understand your requirements.
|End-of-contract data extraction||All data is held within the customer's own systems, not within Document Management for SAP|
|End-of-contract process||Contract includes software licenses, training, support, initial configuration and documentation. The initial contracted period is three years. Two years with one year extension for G-Cloud. Costs for the first year are payable up front. All content will remain available to you in your content repositories.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Description of service interface||Bespoke application interface available on each application server.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Administrators can manage and maintain Document Management for SAP using the management interface on the application servers.|
|What users can and can't do using the API||RESTful, SOAP|
|API documentation formats||
|API sandbox or test environment||No|
|Independence of resources||Gimmal Workplace for SAP is hosted on customer infrastructure|
|Service usage metrics||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Gimmal|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Customer data is not held in Gimmal Workplace for SAP|
|Data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Monthly Uptime Percentage of 95% guaranteed|
|Approach to resilience||http://download.microsoft.com/download/A/0/7/A07FF75D-1FDC-4642-897F-9F390978E759/Data%20Resiliency%20in%20Office%20365.pdf|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Administrator only access to internal Gimmal Workplace for SAP servers|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Policy owner reports to the Chief Information Officer who in turn reports to the Business Owner.
Policies are easily accessible.
Policy Owners are audited on a regular basis.
Automation is used where appropriate.
Policies are acknowledged by workers.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
The ITIL Change Management Continual Process Improvement methodology is used to manage change.
All changes are considered and assessed on business and security impact by the Change Advisory Board before implementation.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Potential threats are rated on risk, likelihood of occurrence and potential impact of the threat.
Patches are developed, tested and released as soon as approved.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Security and Compliance dashboard real-time monitoring
Automation where appropriate
Incident response is within one hour during office hours. Within four hours at any other time.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Incident Management process follows the ITIL Incident Management best practices.
User can report incidents by phone, email or portal.
Incident reports are provided in PDF format on a monthly basis.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£14025 to £86000 per instance per year|
|Discount for educational organisations||No|
|Free trial available||No|