Bramble Hub Limited

Bramble Hub Integrated Skills - RouteSmart Suite

High & Low Density Route Optimisation and Management for Municipal Services, Utilities, Postal Services, Delivery Services and Performance Management


  • Plans efficient, safe and balanced routes
  • Enables quick modelling of what-if scenarios
  • Integrated in-cab navigation and reporting system - software & hardware
  • Integrated back-office system Fusion - performance viewer and data hub
  • Detailed routes published to back-office in-cab devices, back-office
  • View planned routes versus actual performance
  • Links to customer on-line calendar and smartphone app
  • API links to 3rd party software, analytics dashboards & self-serve
  • Performance Manager provides contract performance and jobs management
  • RaaS - subscription-based routing service using RouteSmart's powerful routing engine


  • Ensure that your service is running efficiently with minimum wastage
  • Review service models quickly to respond to future changes
  • Maintain a 'single source of truth' viewed by all stakeholders
  • Improve supervision of services with back-office 'service intelligence'
  • Provide drivers with intuitive sat-nav-style routes and easy reporting
  • Enable supervisors to view where drivers deviate from planned routes
  • Customers can view service details online or by smartphone
  • API allows all reporting data to link to other systems/dashboards
  • API allows customer self-service reducing impact on customer service staff
  • Route ad-hoc work quickly using the new RaaS interface


£600 per unit per year

Service documents

G-Cloud 11


Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Part of the solution is an extension to ESRI ArcGIS
Cloud deployment model Private cloud
Service constraints In-cab Hardware is provided on two proven devices only.
System requirements
  • Remote desktop Client 7 and above
  • Google Chrome or Firefox internet browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Available hours of support offered by Integrated Skills are 09:00 to 17:00 UK time, Monday to
Friday, excluding UK public holidays. Support is available 24/7 by accessing the knowledge base within Freshdesk. Acknowledgement and Resolution times are as follows: Urgent Acknowledged 1 hour Resolution 4 hours
High Acknowledged 4 Hours Resolution 4 days
Medium Acknowledged 1 day Resolution 10 days
Low Acknowledged 2 Days Resolution 1 Month Integrated Skills provides progress reports and has an escalation procedure to ensure that guaranteed levels of response times are met.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided to clients via our Freshdesk Support Portal where Clients raise a support ticket.
The standard hours of support offered are 09:00 to 17:00 UK time, Monday to
Friday, excluding UK public holidays. Support costs are inclusive within our software costs. There is an escalation procedure which includes the company's Software Development Director
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Comprehensive on-site training and mentoring is provided.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats RouteSmart contains it own help documentation
End-of-contract data extraction Integrated Skills can extract data on request and return this to clients on a storage device provided
End-of-contract process The single extract of the data is included in the contract fee

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Parts of our solution are designed to work with mobile devices , such as Fusion.
Service interface No
What users can and can't do using the API Users can extract data generated by users of the system.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation RouteSmart and ArcMAP both include scripting languages which allow automation. The RouteSmart interface is customisable. Text and language can be changed. Elements of our suite are multi-lingual.


Independence of resources We monitor service performance and pre-emptively provision additional resource where required


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold RouteSmart Inc. and ESRI

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach By secure file transfer or by using the Fusion API.
Data export formats
  • CSV
  • Other
Other data export formats
  • File geodatabase
  • Shapefile
  • Fixed text format
  • Delimited text format
  • Excel 2003
  • Excel 2007
  • DBase IV
  • XML
  • GPX
  • CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Text .txt
  • Access .mdb
  • DBase iii, iv & 5 .dbf
  • Excel 2007 .xlsx
  • Excel 5&8 .xls
  • ESRI Shape .shp
  • Lotus 1-2-3 .wk
  • XML .xml

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks TLS 1.1 is supported currently to provide compatibility with older client systems but will be phased out and can be disabled for individual clients
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Integrated Skills availability levels are at 99.9% and we would provide this as a guaranteed level. We have no system for refund as this has never been required.
Approach to resilience We use a Tier 1 Datacentre, redundant and divergent power and network connections. Further details upon request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels These are only accessible to ISL staff via a VPN connection
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Security Essentials
Information security policies and processes ISL has its own Cyber and Security policies and procedures

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Internal evaluation of proposed changes where 3rd party components are used in the solution
Vulnerability management type Supplier-defined controls
Vulnerability management approach We carry out constant evaluation of potential threats using information published by our partners and suppliers. Critical and security patches are deployed within 28 days of availability and sooner where possible.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We carry out constant monitoring for unusual activity. We disconnect the compromised system and preserve evidence and carry out an autopsy for remedying the compromise and returning the service to normal. We respond to incidents with the highest level of urgency.
Incident management type Supplier-defined controls
Incident management approach Documented incident management process defines how incidents are managed reported and acted upon. This is available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £600 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑