This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Modis International Ltd are still valid.
Modis International Ltd

Microsoft Office 365 Managed Support Services

Ajilons support service offers a range of activities, including discovery, planning, implementing, maintaining and continuously improvemening your office 365 platform. Our Specialist engineers have an in-depth knowledge over the entire Office 365 stack and are well versed in identifying areas within 365 which may be of a benefit your organisation.

Features

  • Cloud migration road map
  • Mobile device management
  • Email services
  • Business intelligence and PowerBI
  • Data cleansing/Quality and Testing (QAT) services
  • Data digitalisation/Continuous improvement
  • Dynamics CRM/DevOps
  • SharePoint Services/Configuration management
  • Cloud based proactive monitoring/Enterprise mobility
  • Change Management

Benefits

  • Improved efficiency and user productivity
  • Accessible from anywhere
  • Fully scalable elastic solution
  • Highly trained geographically disperse specialist engineers
  • Reduced risk and management overhead
  • Highly resilient solutions
  • Greater security and stability

Pricing

£475 to £1,700 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@modisinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

7 3 1 4 4 2 4 7 3 0 3 7 4 2 1

Contact

Modis International Ltd Public Sector Team
Telephone: (+44) 207 634 0100
Email: services@modisinternational.co.uk

Planning

Planning service
Yes
How the planning service works
Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We work with your organisation to produce a tailored plan to transfer knowledge to your internal teams. We can do tis through our own or working with your internal trainers as required.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide access to 1st-3rd line support via dedicated service desks. This can be delivered through standard 09.00-17.30 hours or 24x7. All operators are UK based and have been vetted to varying levels.

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our aim is to respond to questions within 30 minutes. The weekend is the same as Mon-Fri.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.0 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
P1 - 30 mins response time, 1 hour resolution target
P2 - 30 mins response time, 4 hour resolution target
P3 - 30 mins response time, 8 hour resolution target P4 - 30 mins response time, 3 day resolution target
A Service Manager is allocated to your account with access to relevant technical skills

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£475 to £1,700 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@modisinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.