Modis International Ltd trading as Ajilon

Microsoft Office 365 Managed Support Services

Ajilons support service offers a range of activities, including discovery, planning, implementing, maintaining and continuously improvemening your office 365 platform. Our Specialist engineers have an in-depth knowledge over the entire Office 365 stack and are well versed in identifying areas within 365 which may be of a benefit your organisation.

Features

  • Cloud migration road map
  • Mobile device management
  • Email services
  • Business intelligence and PowerBI
  • Data cleansing/Quality and Testing (QAT) services
  • Data digitalisation/Continuous improvement
  • Dynamics CRM/DevOps
  • SharePoint Services/Configuration management
  • Cloud based proactive monitoring/Enterprise mobility
  • Change Management

Benefits

  • Improved efficiency and user productivity
  • Accessible from anywhere
  • Fully scalable elastic solution
  • Highly trained geographically disperse specialist engineers
  • Reduced risk and management overhead
  • Highly resilient solutions
  • Greater security and stability

Pricing

£475 to £1700 per person per day

Service documents

G-Cloud 10

731442473037421

Modis International Ltd trading as Ajilon

Michael Hunnam

07973676740

michael.hunnam@ajilon.co.uk

Planning

Planning
Planning service Yes
How the planning service works Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We work with your organisation to produce a tailored plan to transfer knowledge to your internal teams. We can do tis through our own or working with your internal trainers as required.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works We provide access to 1st-3rd line support via dedicated service desks. This can be delivered through standard 09.00-17.30 hours or 24x7. All operators are UK based and have been vetted to varying levels.

Service scope

Service scope
Service constraints No constraints

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our aim is to respond to questions within 30 minutes. The weekend is the same as Mon-Fri.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels P1 - 30 mins response time, 1 hour resolution target
P2 - 30 mins response time, 4 hour resolution target
P3 - 30 mins response time, 8 hour resolution target P4 - 30 mins response time, 3 day resolution target
A Service Manager is allocated to your account with access to relevant technical skills

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £475 to £1700 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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