Microsoft Office 365 Managed Support Services
Ajilons support service offers a range of activities, including discovery, planning, implementing, maintaining and continuously improvemening your office 365 platform. Our Specialist engineers have an in-depth knowledge over the entire Office 365 stack and are well versed in identifying areas within 365 which may be of a benefit your organisation.
Features
- Cloud migration road map
- Mobile device management
- Email services
- Business intelligence and PowerBI
- Data cleansing/Quality and Testing (QAT) services
- Data digitalisation/Continuous improvement
- Dynamics CRM/DevOps
- SharePoint Services/Configuration management
- Cloud based proactive monitoring/Enterprise mobility
- Change Management
Benefits
- Improved efficiency and user productivity
- Accessible from anywhere
- Fully scalable elastic solution
- Highly trained geographically disperse specialist engineers
- Reduced risk and management overhead
- Highly resilient solutions
- Greater security and stability
Pricing
£475 to £1,700 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
7 3 1 4 4 2 4 7 3 0 3 7 4 2 1
Contact
Modis International Ltd
Public Sector Team
Telephone: (+44) 207 634 0100
Email: services@modisinternational.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We work with your organisation to produce a tailored plan to transfer knowledge to your internal teams. We can do tis through our own or working with your internal trainers as required.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Utilising recognised industry standards, we will work with you to understand your organisational drivers and tailor you plan accordingly. We place a strong emphasis on understanding your risk appetite in order to make the most appropriate suggestions. We know that the security and integrity of your data is important. Our business analysts are trained to dive deep into your business processes and to work with project and transition teams to deliver your desired outcomes. We will utilise both PRINCE2 and Agile PM methodologies as appropriate.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide access to 1st-3rd line support via dedicated service desks. This can be delivered through standard 09.00-17.30 hours or 24x7. All operators are UK based and have been vetted to varying levels.
Service scope
- Service constraints
- No constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our aim is to respond to questions within 30 minutes. The weekend is the same as Mon-Fri.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
P1 - 30 mins response time, 1 hour resolution target
P2 - 30 mins response time, 4 hour resolution target
P3 - 30 mins response time, 8 hour resolution target P4 - 30 mins response time, 3 day resolution target
A Service Manager is allocated to your account with access to relevant technical skills
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £475 to £1,700 a person a day
- Discount for educational organisations
- No