PYRcorp Limited

CourtApp

CourtApp is used to search and find court listings, events, locations, notices and diary entries for users. The app is used to locate court events, read court bulletins, invite participants once integrated with HMCTS.
It is a paradigm shift from static court lists to near real time information consumption

Features

  • Immediate and accurate court listings mobile on the go
  • Search for matters by case, party, officer, location, date, Court.
  • Find where you are supposed to be using location maps
  • Receive court Bulletins and change of location instantly
  • Invite participants and set reminders
  • Consistent and standard look and feel
  • Accessible and intuitive
  • Secure and quarantined from Central systems

Benefits

  • Quick intuitive and simple
  • Consistent and Accurate
  • Immediate updates on change of lists
  • Collaborate with Participants
  • Set reminders for court appearances for duration
  • Receive notices and bulletins from Registries
  • Contact and find registry locations
  • Convergent view of multiple data sources

Pricing

£0.35 to £0.50 per transaction

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 3 1 2 6 7 2 2 1 9 7 2 1 4 2

Contact

PYRcorp Limited

Peter Ryan

07484156600

Peter.Ryan@pyrcorp.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The Magistrates Rota and any court listing service that is in use by current listing services at HMCTS
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Current offering iOS only and Alpha/Discovery pending integration, The roadmap is to be device independent in future releases.
System requirements
  • IOS latest version
  • Android latest version
  • HTML5

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service Inoperable - Response time 1 hour, Resolution 8 hours
Minor Service impairment - Response time 2 hours, resolution 2 days
Minor Problem that does not affect the use of the service: Response time 1 day, resolution 5 days
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Web Wc3 accessibility
Onsite support Yes, at extra cost
Support levels Support Levels include standard one to one with a technical consultant that will be assigned to work with the client and identify the root cause and solution.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will work with an initial client location and closed/curated user group to pilot/Alpha the app and review before moving into limited release Beta. We are keen to ensure a collaborative approach to deployment
We will provide online/onscreen tutorial videos to use the app, including walkthrough and stories, however it is intended to be a familiar experience and intuitive for the initial release. Subsequent releases will have the same pattern of feature use, and execution
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction There is no personal user data stored within the app itself, it makes use of the personal features of smart devices, the data the users consume is public and published by the relevant court/tribunal (unless redacted). the events & email addresses will be available on their personal device mail history and calendar history.
End-of-contract process The capability can persist within HMCTS and since the app is free to use and an asset for court/tribunal users, we will transfer the ownership of the capability to the relevant gov agency. If the agency no longer wishes to make use of the capability then a cancellation process can commence and the relevant data servers can be decommissioned with the app removed from the relevant online resources flagged unavailable or deleted from public access

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile is fully integrated with smart phone features including accessibility, Product roadmap will include a HTML5 device agnostic app for future releases
Service interface No
API No
Customisation available Yes
Description of customisation Users can customise their initial location and set a Home court, the app is white labelled from origination and custom logos and messages can be added

Scaling

Scaling
Independence of resources The cloud web server will provide independent scalable information streams to the app nationally. The service will be tested and monitored on an ongoing basis to ensure demand peaks are catered for.

Analytics

Analytics
Service usage metrics Yes
Metrics types Monitoring of pull requests to the app via web service, since there is no credentialed user access in this release it will only provide the number of instance connections to the service and not the identity.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not applicable in this version but something we could add as a later feature
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Target 98.9% availability agreed post the on boarding process and will be agreed with the user and HMCTS
Approach to resilience We will be using our Systems Integration across multiple service cloud with backup clouds to replicate the service address within 4 hours of notification of loss of service
Outage reporting Email alerts and Messaging and a notification on the app welcome screen

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels The app will use information from an address that is expected in the first instance, the information is public in nature and will not require restrictions at the interface level, if information is to be restricted then the app will inherit these restrictions from the relevant court list clerk or listings/Rota
Access restriction testing frequency Never
Management access authentication Other
Description of management access authentication Management access to our service will use native HMCTS systems, our service is a read-only consumption of public data in the first release. Future releases including expanded capabilities will include his feature

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes PYRcorp will adhere to ISO27001 standards based business risk, our approach is to determine the risk factors, implement thresholds, execute, monitor, review, maintain and improve information security for all our client based information
Discrepancies and non-conformance issues are highlighted and corrective
action plans expedited.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are tracked through apple development iOS application controls, We will provide similar for Android.

All new releases and versions are retested and penetration tested in sandbox prior to release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Currently iOS application are securely signed and credentialed by our organisation, our organisation uses a number of App vulnerability testing software tools to assess the security of our app.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We carry out regular internal audits on our development and hold regular management reviews that include a risk assessment checklist
Incident management type Supplier-defined controls
Incident management approach We will conform to the end clients requirements and meet the standards of reporting used in HMCTS

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

Pricing
Price £0.35 to £0.50 per transaction
Discount for educational organisations Yes
Free trial available No

Service documents

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