Jigsaw24

Jigsaw24 - Adobe Creative Cloud for Teams CCT - Value Incentive Plan (VIP)

You can download the most up to date versions of all the key Creative Suite apps, save projects in cloud storage, share them with clients to speed up approvals and sync content between all your devices. It lets you purchase, manage, and assign permissions via an easy to use portal.

Features

  • Manage Creative Cloud licenses
  • Purchase and request new Creative Cloud Licenses
  • Assign and monitor licenses that are purchased
  • Choose best licensing model for your needs
  • Easy to use portal

Benefits

  • Advice on choosing the best licensing model for your organisation
  • Easy payment and maintenance of licenses
  • Support and guidance in portal use and assigning users
  • Easy renewal process to avoid down time

Pricing

£130.00 to £708.00 per user per year

  • Education pricing available

Service documents

G-Cloud 9

730442767183857

Jigsaw24

Hannah Hally

0115 9707765

gps@jigsaw24.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works We are able to provide administrator training which eases the deployment pain and any concerns that customers may have from an migration perspective.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Moving to cloud services can be daunting prospect. Jigsaw24 are able to walk customers through the migration process and make this transition as smooth and painless as possible. Jigsaw24 are able to provide proposals and documentation to support that transition.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All works are fully tested during implementation and our technical staff will not sigh the project as complete until after the customer is completely satisfied and the solution is working as intended within the proposal documentation. All projects require a customer sign off before any works are invoiced.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We are able to provide support for administrators that are experiencing problems with their service, this is a free service. This does not include user support on the software applications itself.

Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.

Service scope

Service scope
Service constraints Adobe Creative Cloud is a third party software and is not a product of Jigsaw24. Therefore, if we are unable to resolve an issue, we do raise a ticket directly to adobe for escalation purposes. The customer is always made aware of this should we not be able to resolve it in the first instance.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is offered through the Jigsaw24.com website. Available to all users.
Web chat accessibility testing None, however, web chat functionality is available for assistive technology users.
Support levels Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Apple, Adobe, Jamf, Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £130.00 to £708.00 per user per year
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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