Atlassian Tools Hosting (Jira, Confluence, Bitbucket, Bamboo, HipChat)
Atlassian products such as Jira, Confluence, Bitbucket (formerly Stash), Bamboo and HipChat form the backbone of Devops. Thousands of teams choose Atlassian tools to capture and organize issues, assign work, and follow team activity. Clouds supported: AWS, Google Compute Engine, Azure, Atlassian Cloud, UKCloud
Features
- Atlassian tools: Jira Software, Confluence, BitBucket (Stash), Bamboo, HipChat, Crowd
- First step to Continous Delivery
- Access via Internet, VPN or Government Network
- Supported clouds: AWS, Azure, Google, UKCloud
- Secure Hosting in UK or EU Datacentres
- Architecture deployed by Atlassian Experts
- Payments in GBP
Benefits
- No on-premise installation. Get up and running straight away
- Gives power back to your development teams
- Shortened delivery cycles
- Secure, accesible from anywhere
- Access from all devices, PC, Tablet, IOS, Android
Pricing
£100 a server a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@theserverlabs.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
7 3 0 0 8 9 2 2 5 0 6 2 9 8 5
Contact
The Server Labs Ltd.
Dolores Saiz
Telephone: 07914163683
Email: sales@theserverlabs.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- JIRA Software, Confluence, Bitbucket, HipChat, Bamboo, Crowd,
- Cloud deployment model
- Public cloud
- Service constraints
- Can be deployed in public cloud or on-premise in private clouds.
- System requirements
- Linux
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- S1 The production system cannot be used. No users are able to work in the production system. 24x7x365 <= 30 mins <= 2 h 95% 1,2 S2 Users can access the production system but a critical part of the application is unavailable or degraded.24x7x365 <=60 mins. <= 4 h 90% 1,2 S3 Users can access the production system and work but experience periodic problems. S4 Low impact for the user.The users can work normaly. <= 24 h <= 48 h 90% 1,2
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component, with periodic maintenance, monthly reporting and continuous improvement of the infrastructure, and a corrective component, when problems occur in the system covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Restoration of any data lost working with the DBA assigned to the project. • Update of the system documentation if necessary. • Closeout of the issue with description of actions undertaken.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- User documentation is provided along with on-line training videos.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The data is fully available at all times. After the customer has extracted the data, we will ensure that the disks are wiped securely.
- End-of-contract process
-
After the customer has extracted their data, we will ensure that the disks are wiped securely.
There is no early termination penalty.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Not all features are available on mobile devices. This is primarily a developer platform, used from the desktop.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Most of the tools in the solution, e.g. JIRA, Conflunce, etc. provide an API that provides most functionality available through the web interface.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Additional products can be configured on request. Many of the tools in the solution offer the possibility to install add-ons without any support involvement.
Scaling
- Independence of resources
- This is handled by the underlying cloud provider
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Some of the tools provide user access metrics
We can supply infrastructure metrics on request. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
-
Data isolation is handled by the underlying cloud provider.
On customer request we can provide volume encryption. - Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported via the web interface or via command line tools, depending upon the product within the solution.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Xml
- Tar, zip
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Xml
- Tar,zip
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.99% SLA
- Approach to resilience
-
Handled by the underlying cloud provider.
The Server Labs can provide Disaster Recovery solutions on request. - Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Handled by the underlying cloud provider
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We are working towards attaining ISO27001
- Information security policies and processes
- We are working towards attaining ISO27001 and ISO9001
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- ITIL compliant
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Regular scans and Intrusion tests.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
We use standard IDS mechanisms
Any compromise found would be reported to the customer immediately. - Incident management type
- Undisclosed
- Incident management approach
- We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component and a corrective component, when problems occur covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Closeout of the issue with description of actions undertaken
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £100 a server a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@theserverlabs.com.
Tell them what format you need. It will help if you say what assistive technology you use.