Think Cyber Security

RedFlags™ Real-time Security Awareness

RedFlags™ is a highly innovative security awareness software service; applying behavioural and learning science to deliver ongoing, context-aware and real time security awareness.

Manage operational risk from cyber-attacks targeting staff; measure engagement; meet compliance goals; keep content refreshed and relevant; allow staff to get on with delivering your business goals.

Features

  • Engage employees with interesting/relevant guidance
  • Impart actionable advice, policy and best practice…without feeling like it.
  • Click through to more detailed content for the curious.
  • GCHQ accredited content.
  • Deliver real-time security alerts to the desktop during an incident.
  • Highlight the threat of phishing, when employees are in email.
  • Drive behaviour change with dynamic, realtime nudges to risky behaviours...
  • ...USB use, web import/export, attachment handling, links in emails, etc
  • Gain visibility of engagement, content dwell times, click throughs, Q&A.
  • Timely awareness interventions, at the point-of-risk, encourage secure decision making.

Benefits

  • Reduced compliance burden: measurement, engagement, gentle nudges to compliance.
  • Reduced operational risk: users are nudged to make secure decisions.
  • Reduced user impact: low-friction engaging content drip-fed through the year.
  • Greater awareness retention.
  • Increased visibility of risky behaviours.
  • Measurement of engagement.
  • Continually refreshed and updated content.
  • Relevant to staff personal and home computer use.
  • Quick and easy deployment with no AD or Outlook dependencies.
  • Delivers the true objective of awareness – secure behaviour change.

Pricing

£1.80 to £48 a person a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.ward@thinkcyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 2 8 4 5 6 3 9 4 8 6 2 7 7 5

Contact

Think Cyber Security Tim Ward
Telephone: 0203 151 8045
Email: tim.ward@thinkcyber.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Client supports.Net Framework 3.5+ (Windows 7, 10)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Direct support not required by users.
Support provided to IT / IT security Product Owners
48 hours
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Customers can contact our support services via our help desk email address support@thinkcyber.co.uk.

Contact automatically creates a support ticket, which is then allocated to the relevant support team to progress.

ThinkCyber will aim to provide initial confirmation of receipt targeted within 60 minutes.

Feedback / query response targeted within 48 hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
1) Onboarding kick off to agree scope of product use and any customisation requirements
2) Campaign and content design phase if procured
3) Issue installer for IT team review, deployment and connectivity configuration
4) Advice and guidance for managed roll out by IT team
5) Agree content go live
6) Commence measurement and reporting aspects of service
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Reports on engagement are available on a monthly basis.
Full exports of raw engagement data can be issued on request.
End-of-contract process
Delivery and display of awareness content will cease at the end of the contract. Content can be continued on renewal.

Reports will remain available for 30 days at end of contract.

Customers are requested to uninstall the software application from client machines.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Reports are accessible from our Redflags Portal allowing client administrators to view staff engagement with Redflags™ stories and nudges, including dwell times, click throughs to more information and answers to any questions. Where users have been nudged for a specific behaviour, the number of nudges per user and their engagement with delivered content will be included in reports, offering a measure of risky behaviours.

Content is curated by ThinkCyber administrators to client requirements.
Accessibility standards
None or don’t know
Description of accessibility
Service interface used solely by client support teams. Uses standard email tooling.
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
Bespoke services are available to use the RedFlags™ framework to deliver customer content and branding through each of the delivery mechanisms available:

RedFlags™ Phishing Threat Awareness: Customer sourced phishing examples integrated into syllabus by ThinkCyber where appropriate – as part of the service.

RedFlags™ Alerts: Customer sourced alerts. Customised by the customer as part of the service.

RedFlags™ Security Stories: Customer own content and branding. Customised as a chargeable service by ThinkCyber.

RedFlags™ Behaviour Change Triggers: Campaign design / customer content and branding. Customised as a chargeable service by ThinkCyber.

Scaling

Independence of resources
Our service will scale if user demands exceed processing capacity.

Analytics

Service usage metrics
Yes
Metrics types
Across all of the RedFlags™ toolkit, your security awareness team gains visibility of engagement, dwell times on content, click-throughs and answers to questions per user and in aggregate. These are accessible through the Redflags™ portal.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Reports on engagement are issued on a monthly basis.
Raw engagement data can be issued on request.
Data export formats
CSV
Data import formats
Other
Other data import formats
No data upload required

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Content is pushed down to clients removing dependencies on external services for delivery of the service.

Content servers reside in Amazon Web Services (AWS).
AWS use commercially reasonable efforts to make the Included Services each available for each AWS region with a Monthly Uptime Percentage of at least 99.99.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Other user authentication
Users access service through logging into corporate desktop. Application access to content secured via client certification authentication, and certificate pinning.
Reporting portal access requires 2FA.
Access restrictions in management interfaces and support channels
Access to management interfaces is restricted to individual (fully qualified) IP addresses.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Management access is authenticated via username and (strong) password. Access to management interfaces is restricted to individual (fully qualified) IP addresses.
Access to server configurations requires 2FA

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • IASME Governance Standard

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials.
IASME Governance Standard
Our governance processes align with the IASME governance standard.
Information security policies and processes
Information Security governance is owned at Company Board level. Our overall approach is driven by a combination of risk- and compliance-oriented factors.

We define our own information security policies and processes, aligned with Cyber Essentials and the IASME governance standard.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Tight control to smallest possible number of administrators who can change configuration.
All software products are stored and managed in a version control / software configuration management toolkit.
Deployments are run through a testing process before release.
Major changes/releases are agreed by a Change Advisory Board.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Proactive patch monitoring and rollout. Periodic vulnerability scanning/penetration testing, including on new releases. Remediation of all Critical/High/Medium vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Monthly assessment of available log data to identify a defined set of anomalies.
Incident management type
Supplier-defined controls
Incident management approach
Recording of incidents in an incident log, and reporting to board level. Incidents involving personal data to be handled in accordance with GDPR requirements.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.80 to £48 a person a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
2-4 week trial demonstrating RedFlags™
Phishing Threat Awareness and RedFlags™ Security Stories capabilities

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim.ward@thinkcyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.