PowerON Platforms

Solution Enablement Service

The Solution Enablement Service is designed to provide a combination of capabilities to support customer to receive the highest value from their solution investments. The key capabilities that make up the Enablement Support are: Problem Resolution, Remote Knowledge Transfer, Remote Enhancement Support and Proactive Consultancy Services.

Features

  • Problem Resolution
  • Remote Knowledge Transfer
  • Remote Enhancement Support
  • Proactive Services
  • Health Checks
  • Call off Consultancy
  • System Development and Enhancements

Benefits

  • ProvidesAccess to Technical Resources
  • Reduced time to get a Consultant Onsite/Remote
  • Support and Assisstance when Required
  • Knowledge Transfer increases Team Efficiency
  • Escalation to Microsoft Premier Support

Pricing

£70 per unit

Service documents

G-Cloud 10

726801379384285

PowerON Platforms

Philip Mercer

0800 3029280

tenders@poweronplatforms.com

Planning

Planning
Planning service Yes
How the planning service works Customers can leverage the access to skills under the service to assess, plan, design, validate solution selection.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Customers can leverage the access to skills under the service to deliver Knowledge Transfer sessions, as well as focused skills development through joint engagement to deliver new capabilities to the business. PowerON has been the author of numerous Microsoft Cookbooks and we use this style of practical working skills development as part of our Knowledge Transfer sessions
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Customers can leverage the access to skills under the service to plan, pilot, and undertake their cloud migrations across the Microsoft Cloud Services
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Customers can leverage the access to skills under the service to undertake performance and health checks of environments, as well as undertake functional validation testing as part of setup and implementations of new services.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Customers can leverage access to resource under this service to provide technical troubleshooting, as well as health checks and remediation support. Equally time can be used from the service to provide assistance across the technologies and tool supported by PowerON.

Service scope

Service scope
Service constraints The service is limited to the technology and skills portfolio of PowerON, and is based as a standard on UK business working hours. However out of hours support is available based on prior request.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard response hours are between 9-5 Monday to Friday. Weekends are not supported as standard.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our Web-chat is available from our different websites, whether this be our primary company website, our product website or directly in the Support Portal.
Web chat accessibility testing We work to the testing the vendor of our chat solution has undertaken.
Support levels PowerON operate a 3 Level response Service Level based on the priority of the issue raised. Depending on the priority and the required support the request will also be escalated to senior resources for awareness and ensuring appropriate action. Customers can gain out of hours support at 1.5 times consumption or weekend support at 2 times consumption of units. Each support contract is allocated an aligned support engineer.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £70 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
Return to top ↑