Erwin Data Governance is an enabler for all organisational stakeholders (not just IT) to discover, understand, govern and socialise data assets to mitigate risk and improve organisational performance. It enables data governance capabilities such as business glossary, data dictionary and catalog, linage mapping, policy management.
- Role-based, self-service visualisation and navigation of key data governance constructs
- Data Impact Analysis to manage changes to the data landscape
- Data lineage analysis for business terms, data elements, physical sources
- Streamlined workflows, including notifications and task assignments
- Automated integration with the larger Erwin modelling and ecosystem
- Provides visibility and governance for any data, anywhere
- Enables enterprise data governance collaboration and organisational empowerment
- Identifies data integrations, implications and impacts to help manage change
- Combines people, processes and technologies to manage and protect data
- Breaks down business and IT silos for cross domain visibility
- Helps mitigate risks to provide regulatory peace of mind
£3378.75 per user per year
023 92 637171
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
Service representatives will be available to respond to support requests email (corsosupport@Erwin.com) during the hours of 8:30 a.m. – 23:30 p.m. GMT, Monday through Friday excluding nationally recognized holidays.
Additional support for Erwin products is available through an online knowledge base and a support request online.
Response times vary on the severity of a support request/incident, as defined in https://erwin.com/sla/
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Interactive text chat support 24/7 - can trigger a video call via Skype, complete with Skype's accessibility functionality.|
|Web chat accessibility testing||None - 3rd party plugin used, with Skype video functionality.|
|Onsite support||Yes, at extra cost|
Support and maintenance is offered 24x7 at a cost. Our SLA details can be found
|Support available to third parties||Yes|
Onboarding and offboarding
Remote and onsite training is available at a cost.
Online documentation is provided with the solution. erwin professional services consultants are available at a cost for both onsite and remote engagements.
|End-of-contract data extraction||Data can be exported from the platform in csv.|
|End-of-contract process||Service access is stopped at the end of subscription; Data can be made available up to 30 days after the end of the contract. After this point, it will be electronically wiped|
Using the service
|Web browser interface||No|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||Accessibility standards are currently under review for future roadmap|
|Accessibility testing||Accessibility standards are currently under review for future roadmap|
|What users can and can't do using the API||
Our SaaS offerings provide online API documentation for erwin EA Agile, and erwin DG.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||The SaaS platform UI for erwin EA, DM NoSQL, and erwin DG are fully customizable via the platform administrative user role. erwin professional services are recommended for customisations.|
|Independence of resources||Use of AWS cloud watch monitoring to ensure resource levels are not being exceeded. We also offer single-tenant environments to ensure dedicated resource bandwidth|
|Service usage metrics||No|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Erwin|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Export is via csv|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Other protection between networks||IP White\Blacklisting available upon request for single tenant|
|Data protection within supplier network||
|Other protection within supplier network||Limited access, intermediate connection server used to restrict connections to the platform and any data taken off. connections to platform ecosystem require VPN and MFA|
Availability and resilience
|Approach to resilience||Daily backups are taken and stored in a secondary datacenter. RTO and RPO of 24 hours. use of AWS multi-AZ, that offers high availability for the database service, synchronising the database to a secondary availability zone|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
There is an option within the account section of the tool, where the client administrator can allow erwin support access, to log into a client’s area and test the issue they are seeing, or test fixes once applied. This access is completely controlled by the customer and is turned off by default.
For server maintenance, a Jump server is used to access any AWS remote production environments, including connecting through a provisioning server, requiring private key access. The Jump server is locked to the corporate network IP address, and the provisioning server(s) can only be accessed using the Jump server.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||No audit information available|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||British Assessment Bureau|
|ISO/IEC 27001 accreditation date||Last annual satellite audit in December 2017|
|What the ISO/IEC 27001 doesn’t cover||The scope of the certification is "for the provision of SaaS and hosting services"|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||ISO 27001|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||ISO 27001, reporting through COO, SVP of products, SVP of engineering, down through the Cloud and DevOps teams|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All changes are raised via the support ticketing system, Zendesk and will be added into the development tracking system. Code changes are implemented with build script - we do use automated deployment tools for code movement and roll-backs from our beta, staging and live environments. Changes are approved by Development and Product Manager before being pushed.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
If the advanced security pack is chosen (on single-tenant environments), we utilise a vulnerability scanning tool that generates vulnerability reports, tested against a known database of issues. The rule sets used include common vulnerabilities and exposures (CVE), Center for Internet Security (CIS) Operating System configuration benchmarks, and security best practices.
Identified High and Medium issues are resolved as quickly as possible. Low and Informational issues are worked into the normal sprint plans.
The tool that we utilise provides the potential threats.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
If the advanced security pack is chosen (in single-tenant environments), we utilise an IDS/IPS tooling, and all events are sent to a central management console, managed by DevOps team.
The IPS software will remediate and block issues where they are found.
Any alerts will be quickly responded to and remediated by the DevOps team, depending on the criticality.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Users report incidents with email@example.com
When an incident occurs, an incident support manager is assigned to coordinate resolution and communications, working with the account manager to keep the customer informed where possible. The customer is notified of the issue/incident and the plans to resolve it by the account manager.
An Incident Report is produced and completed after the incident is resolved, detailing the cause, fix, and lessons learned.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£3378.75 per user per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|