Erwin Data Governance software

Erwin Data Governance is an enabler for all organisational stakeholders (not just IT) to discover, understand, govern and socialise data assets to mitigate risk and improve organisational performance. It enables data governance capabilities such as business glossary, data dictionary and catalog, linage mapping, policy management.


  • Role-based, self-service visualisation and navigation of key data governance constructs
  • Data Impact Analysis to manage changes to the data landscape
  • Data lineage analysis for business terms, data elements, physical sources
  • Streamlined workflows, including notifications and task assignments
  • Automated integration with the larger Erwin modelling and ecosystem


  • Provides visibility and governance for any data, anywhere
  • Enables enterprise data governance collaboration and organisational empowerment
  • Identifies data integrations, implications and impacts to help manage change
  • Combines people, processes and technologies to manage and protect data
  • Breaks down business and IT silos for cross domain visibility
  • Helps mitigate risks to provide regulatory peace of mind


£3378.75 per user per year

Service documents

G-Cloud 10



Mark Otten

023 92 637171

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Active internet connection
  • Currently supported web browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Service representatives will be available to respond to support requests email ( during the hours of 8:30 a.m. – 23:30 p.m. GMT, Monday through Friday excluding nationally recognized holidays.
Additional support for Erwin products is available through an online knowledge base and a support request online.
Response times vary on the severity of a support request/incident, as defined in
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Interactive text chat support 24/7 - can trigger a video call via Skype, complete with Skype's accessibility functionality.
Web chat accessibility testing None - 3rd party plugin used, with Skype video functionality.
Onsite support Yes, at extra cost
Support levels Support and maintenance is offered 24x7 at a cost. Our SLA details can be found
online here:
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Remote and onsite training is available at a cost.

Online documentation is provided with the solution. erwin professional services consultants are available at a cost for both onsite and remote engagements.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be exported from the platform in csv.
End-of-contract process Service access is stopped at the end of subscription; Data can be made available up to 30 days after the end of the contract. After this point, it will be electronically wiped

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Accessibility standards are currently under review for future roadmap
Accessibility testing Accessibility standards are currently under review for future roadmap
What users can and can't do using the API Our SaaS offerings provide online API documentation for erwin EA Agile, and erwin DG.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The SaaS platform UI for erwin EA, DM NoSQL, and erwin DG are fully customizable via the platform administrative user role. erwin professional services are recommended for customisations.


Independence of resources Use of AWS cloud watch monitoring to ensure resource levels are not being exceeded. We also offer single-tenant environments to ensure dedicated resource bandwidth


Service usage metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Erwin

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Export is via csv
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks IP White\Blacklisting available upon request for single tenant
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Limited access, intermediate connection server used to restrict connections to the platform and any data taken off. connections to platform ecosystem require VPN and MFA

Availability and resilience

Availability and resilience
Guaranteed availability
Approach to resilience Daily backups are taken and stored in a secondary datacenter. RTO and RPO of 24 hours. use of AWS multi-AZ, that offers high availability for the database service, synchronising the database to a secondary availability zone
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels There is an option within the account section of the tool, where the client administrator can allow erwin support access, to log into a client’s area and test the issue they are seeing, or test fixes once applied. This access is completely controlled by the customer and is turned off by default.
For server maintenance, a Jump server is used to access any AWS remote production environments, including connecting through a provisioning server, requiring private key access. The Jump server is locked to the corporate network IP address, and the provisioning server(s) can only be accessed using the Jump server.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date Last annual satellite audit in December 2017
What the ISO/IEC 27001 doesn’t cover The scope of the certification is "for the provision of SaaS and hosting services"
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO 27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001, reporting through COO, SVP of products, SVP of engineering, down through the Cloud and DevOps teams

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are raised via the support ticketing system, Zendesk and will be added into the development tracking system. Code changes are implemented with build script - we do use automated deployment tools for code movement and roll-backs from our beta, staging and live environments. Changes are approved by Development and Product Manager before being pushed.
Vulnerability management type Supplier-defined controls
Vulnerability management approach If the advanced security pack is chosen (on single-tenant environments), we utilise a vulnerability scanning tool that generates vulnerability reports, tested against a known database of issues. The rule sets used include common vulnerabilities and exposures (CVE), Center for Internet Security (CIS) Operating System configuration benchmarks, and security best practices.

Identified High and Medium issues are resolved as quickly as possible. Low and Informational issues are worked into the normal sprint plans.

The tool that we utilise provides the potential threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach If the advanced security pack is chosen (in single-tenant environments), we utilise an IDS/IPS tooling, and all events are sent to a central management console, managed by DevOps team.

The IPS software will remediate and block issues where they are found.

Any alerts will be quickly responded to and remediated by the DevOps team, depending on the criticality.
Incident management type Supplier-defined controls
Incident management approach Users report incidents with

When an incident occurs, an incident support manager is assigned to coordinate resolution and communications, working with the account manager to keep the customer informed where possible. The customer is notified of the issue/incident and the plans to resolve it by the account manager.

An Incident Report is produced and completed after the incident is resolved, detailing the cause, fix, and lessons learned.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3378.75 per user per year
Discount for educational organisations No
Free trial available No


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