Saadian Technologies UK Limited

PINS Consultancy

Saadian offers Design, Consultation, Training, Configuration, Transition Management and Service Management services to support the PINS Prison Intelligence Notification service. The PINS service is available as an OFFICIAL or OFFICIAL SENSITIVE Cloud Software, or in a private cloud based on Cloud Hosting.

Features

  • Requirements Consolidation Workshops
  • Configuration of Data Feeds
  • Data Integration Services
  • Training by Prison Intelligence Professionals
  • Best Practice Review
  • Search Optimisation
  • Geocoding Services
  • Electronic Monitoring Integration
  • Network Configuration
  • Installation Services

Benefits

  • Optimise PINS configuration to fit with your intelligence priorities
  • Product familiarisation and training work
  • Expert advice and consultation throughout the process
  • Maximise the potential of PINS with our Best Practice Review
  • Specialist training for administrators, analysts, offender managers, prison intelligence officers
  • Ensure accurate notifications with our GeoCoding services
  • Integrate PINS data with third party IT systems
  • Consolidate PINS data with other services to provide enhanced intelligence
  • Training ensures best practice, extended knowledge and use of PINS

Pricing

£300 per person per day

Service documents

G-Cloud 11

725435515652978

Saadian Technologies UK Limited

Jennie Jablonski/JArwaa York/Cliodhna McGuirk

020 73978502

sales@saadian.com

Planning

Planning
Planning service Yes
How the planning service works If required a Saadian Professional Services engineer will come onsite to the customer’s hosted environment to conduct the deployment of the PINS service.

The deployment of PINS is dependent on the hosting option chosen. It will take approximately 8 days at Enable SFA rates and will include:

1. Local data configuration
2. Installation on production environment
3. Acceptance testing
4. Handover to customer first line technical support
5. Administration kick start training
6. Project Planning
Technical installation notes will be provided electronically.
Planning service works with specific services Yes
Hosting or software services the planning service works with PINS Service

Training

Training
Training service provided Yes
How the training service works We can work with in a flexible way depending on training needs. A Saadian trainer will come onsite to the customer’s training facilities. Each training session typically takes 1/2 day and is conducted by an Ensure/Advise professional.

Types of training available include:
1. Administration training
2. User training including specialist training for bulk messaging
3. Integration workshops
4. Train-the-trainer training
Training is tied to specific services Yes
Services the training service works with PINS Service

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We can advise buyers how to migrate from one cloud service provider to another. We help buyers with issues such as data migration and mobile number portability when migrating to a new cloud service provider
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We work with customers to define acceptance tests and appropriate performance levels based on their requirements.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Service desk
Email
Phone
Onsite

Saadian’s Support approach is underpinned by our ITILv3 based IT service Management system which provides a standard set of processes and functions that are used to build a solution that’s appropriate for each customer. At the heart of our service management approach is our service desk. It can provide 1st or 2nd level support to your users or your primary service desk. Our service desk is backed up by a technical management team which provides the technical skills and knowledge to support the services

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our response times are provided in our Service Support details
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels High - Our highest Service Level response is reserved for complete Service Outage.

It is expected that the reporter will communicate directly via Email or
Telephone for this type of outage. Our service desk will respond within 1
hour and provide subsequent updates every 1 hour (if required). The
escalation level is immediate and the target fix is as soon as possible.

Medium - Our second highest Service Level response is reserved for partial outages or interruptions. It is expected that reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond within 4 hours and provide subsequent updates every 4 hours (if required).

The escalation level is after the initial target fix time and the target fix is
within 8 hours.

Low - Our third Service Level response covers enquiries, minor issues and change requests. It is expected that the reporter will communicate directly via Email for this type of issue. Our service desk will respond within 5 days (if required) the target fix date will be the next schedule release for agreed upon change requests).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £300 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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