Monitor IS

Cloud Hosting Service (Oracle APEX and other technologies)

Enabling your organisation to deploy, manage and run software in the cloud using Oracle and other technologies.

Features

  • Tailored solutions
  • Best practice
  • Enteprise architecture
  • Agile Methodology and Scrum
  • Microservices
  • Oracle
  • Full Software Development Lifecycle
  • Rapid Application Development
  • Secure Services
  • Continuous Integration and Delivery (DevOps)

Benefits

  • Improved efficiencies
  • Drive down costs
  • Integration of systems and data sets
  • Increased productivity
  • Customer and requirement-specific solutions
  • Harness industry best practice
  • Improve quality of outputs

Pricing

£350 per person per day

Service documents

Framework

G-Cloud 11

Service ID

7 2 3 5 5 4 7 1 9 5 3 0 0 5 9

Contact

Monitor IS

Jody Reynolds

01793 441414

jody.reynolds@monitoris.co.uk

Service scope

Service constraints
NA
System requirements
Appropriate software licenses as required

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer a variety of support options.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Bronze, Silver, Gold and Custom Support Levels are available, charged at the most cost-effective rate for the client and project specific requirement. Our Account Managers will work with you to understand the most suitable Support Level for your needs. All support levels allow access to expertise from highly qualified and experienced cloud support engineers ensuring the value you derive from the services remains as high as possible at all times.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A host of training options are available both on and off-site. Our Account Managers will work with you to discover the best options for your organisation and your team.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Our Cloud Software Engineers will work with you to extract any data in a suitable format for your requirements.
End-of-contract process
The full details of the in-scope services will be agreed at the beginning of the engagement. To fully support your changing requirements, the services is entirely flexible over time. Features or services which attract an additional cost will be clearly communicated by the Account Manager.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Independent resources will be assigned to your requirements, ensuring that demand by other customers will not impact your services.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Appropriate data encryption and/or compliance with SSAE-16
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Your Account Manager will work with you to form an SLA which meets your specific requirements, guaranteeing you the level of service you require. This will include appropriate schemes of recompense for any SLA conditions not met.
Approach to resilience
Available on request
Outage reporting
Email alerts, dashboards and more can be configured by our expert Cloud Software Engineers depending on your and your project's specific requirements.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Robust Access Control and authorisation mechanisms are in place to ensure only correctly-privileged users gain access to protected interfaces and channels.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our CTO (Chief Technical Officer) has overall responsibility for the security of the services provided. We have a framework for security governance, with policies governing the core aspects of information security relevant to the services provided. Security matters are considered of the highest importance by the organisation with any issues relating to security or information security being immediately reported to the board of directors. Constant monitoring of service provision to ensure conformance with all relevant legal and regulatory requirements.
Information security policies and processes
The CTO (Chief Technical Officer) takes overall responsibility for for security and information security. All security and information security matters are reported directly to him and the board of directors. He takes responsibility for ensuring that all security policies are followed and reports to the board on the status of the same.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We operate in accordance with a Change Management Plan, documenting how changes will be monitored and controlled. This plan defines the process for managing change on the service. In addition, we work in accordance with a Configuration Management plan documenting how configuration management is undertaken. It defines those items that are configurable, those that require formal change control, and the process for controlling changes to such items. A security assessment is undertaken as a fundamental part of any change.
Vulnerability management type
Undisclosed
Vulnerability management approach
We work in conjunction with specialist third party penetration testers to identify threats. Services under our control are patched as soon as practicable after the release of a relevant update.
Protective monitoring type
Undisclosed
Protective monitoring approach
* Monitoring of access logs. * Potential compromises are investigated immediately and an appropriate action plan put in place. * Incidents are responded to as quickly as practicable with significant incidents being given the highest possible priority.
Incident management type
Undisclosed
Incident management approach
We undertake Incident Management in line with ITIL best practice, aiming to restore normal operation of services as rapidly as possible. Users can report incidents via email, phone or via their Account Manager. Incidents will be dealt with by experienced Cloud Software Engineers. Incident Reports are provided periodically or as requested.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£350 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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