Keytree Limited

Keytree - RPA Robotic Process Automation

RPA automates manually processes, helping the human workforce focus on driving increased value tasks. RPA automates repetitive processes, runs unattended and follows a set of business rules. Keytree's RPA service provides a cost-effective, resilient and scalable solution in the cloud based on the leading providers (UI Path/Blue Prism).

Features

  • Cloud Hosted Robotic Process Automation (RPA)
  • Infinitely Scalable Cloud Platform
  • Real-time monitoring across the E2E processes
  • Common library of repeatable automation components to drive delivery efficiency
  • Machine Learning capability to drive business value
  • Integrate RPA with Process Mining and BPM solutions
  • Flexible commercial models
  • OCR , Machine Learning & NLP

Benefits

  • Cloud-based solution improves speed of implementation, meaning fast ROI
  • Low cost and scalable as the RPA platform is cloud-based
  • Increased speed and agility
  • Increased compliance
  • Improved customer experience
  • Significant reduction of error rates
  • Reduction in processing costs
  • Improvements to business morale

Pricing

£8000 to £14000 per unit per year

Service documents

G-Cloud 11

722705774190895

Keytree Limited

Keytree Public Sector

44 2036912936

gov.digital@keytree.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints RPA should be applied to processes meeting certain suitability criteria including that they are high volume, rule-based and they run on stable underlying applications. RPA runs on the user interface of an application and requires access via the desktop to these applications. We would work with you to help to identify suitable RPA opportunities and to ensure the technical requirements are met.
System requirements
  • Secure connectivity to business applications, e.g. via VPN
  • User accounts provided for use by RPA bots (digital workers)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Keytree Global Service desk receives tickets via a dedicated service portal. The Service Desk & Delivery Support staff are ITIL v3 Foundation qualified. We respond to tickets within the published SLAs which are : Priority 1 - 1 working hour Priority 2 - 4 working hours Priority 3 - 8 working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Case by case basis - we can provide 24 hour, 7 days a week.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We would organise workshops based on design thinking with the key business and technology stakeholders to review the opportunities for process automation and the success factors for delivering process automation effectively. Successful RPA solutions require close collaboration between business and technology, a focus on process design and agile delivery, and always involve a cultural dimension. These all align to Keytree’s strengths; we have experience defining and creating successful global Robotics Centres of Excellence that can help an organisation govern and manage the risks inherent in RPA and ensure business objectives are fully achieved.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The client owns all data inputs, audit and logging and output generated as part of the process automation. The robots are installed on a cloud platform in accordance with the clients security and data handling policies.
End-of-contract process Offboarding will be discussed with you including support and service migration and will always be managed in a transparent and effective manner.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The service interface uses the default accessibility features of the browser/operating system in use.
Accessibility testing User interface testing has not been provided.
API No
Customisation available Yes
Description of customisation RPA will be customised to the specific processes being automated.

Scaling

Scaling
Independence of resources Built on serverless technology. Based on that each request spawns the service and effectively scales on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types We will provide metrics on:
• Robot utilisation;
• Robot operations performed
• Robot licence efficient usage
• Exception rates;
• Estimated RoI per process automated
• Other custom metrics, as required
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Blue Prism, UI Path

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The only data the service would expect to have is client audit and log files. These can be provided in a number of different formats such as csv.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The service will provide 99.5% availability in any subscription month. A subscription month will be considered to be a calendar month during which the client has had a full site subscription for the entirety of the month.
Approach to resilience The solution is architected using all of the availability features provided by the cloud platform for the highest resilience and availability. For all the underlying app, database, and serverless technologies, availability is assured using the multiple availability zones, hence in the event of a failure, the service would not be affected Persisted data is backed up in a secure format and replicated to multiple locations.
Outage reporting Via a Keytree "Help Desk"

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Username or password with 2 factor authentication for Super Admins.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification Europe (UK) Ltd
ISO/IEC 27001 accreditation date 06/09/2017
What the ISO/IEC 27001 doesn’t cover The service is covered by Keytree's ISO 27001-2013 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards CyberEssentials
Information security policies and processes Follows ISO 27001-2013, which outlines our processes and is used to continuously improve our internal policies and processes. We have a strong IT Governance process driven from the CTO through technical architects into all projects and products.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All config and change management processes are subject to multiple approval levels; where security is a consideration, this is approved by the internal security team.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Regular penetration tests are carried out that cover all the features and functions available, but generally cover all elements ranging from scanning for open ports, cross scripting vulnerabilities through to post flood attacks, cookie data and server/service/app configuration.
Any threats are prioritised in order on critical, high, medium and low. The top 3 levels will be resolved as a high priority with the low priorities being scheduled in for routine maintenance.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Tooling is used to monitor the system activity and network traffic of the underlying services for suspicious activity. This type of activity is raised with priority via our 24/7 service desk for immediate analysis and remedy by our qualified support staff.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Organisations can raise provide P2, P3, & P4 incidents via our support desk. For P1 incidents, Keytree has a 24/7 phone number available to call for full system outages. If a P1 incident occurs then when the issue is fixed and the service is restored, Keytree will update all customer administrators of the times the service was lost and restored and the reason behind it. For any planned outages, the relevant communications will be carried out.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8000 to £14000 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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