Keytree Limited

Keytree - RPA Robotic Process Automation

RPA automates manually processes, helping the human workforce focus on driving increased value tasks. RPA automates repetitive processes, runs unattended and follows a set of business rules. Keytree's RPA service provides a cost-effective, resilient and scalable solution in the cloud based on the leading providers (UI Path/Blue Prism).

Features

  • Cloud Hosted Robotic Process Automation (RPA)
  • Infinitely Scalable Cloud Platform
  • Real-time monitoring across the E2E processes
  • Common library of repeatable automation components to drive delivery efficiency
  • Machine Learning capability to drive business value
  • Integrate RPA with Process Mining and BPM solutions
  • Flexible commercial models
  • OCR , Machine Learning & NLP

Benefits

  • Cloud-based solution improves speed of implementation, meaning fast ROI
  • Low cost and scalable as the RPA platform is cloud-based
  • Increased speed and agility
  • Increased compliance
  • Improved customer experience
  • Significant reduction of error rates
  • Reduction in processing costs
  • Improvements to business morale

Pricing

£8000 to £14000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

7 2 2 7 0 5 7 7 4 1 9 0 8 9 5

Contact

Keytree Limited

Keytree Public Sector

44 2036912936

gov.digital@keytree.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
RPA should be applied to processes meeting certain suitability criteria including that they are high volume, rule-based and they run on stable underlying applications. RPA runs on the user interface of an application and requires access via the desktop to these applications. We would work with you to help to identify suitable RPA opportunities and to ensure the technical requirements are met.
System requirements
  • Secure connectivity to business applications, e.g. via VPN
  • User accounts provided for use by RPA bots (digital workers)

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Keytree Global Service desk receives tickets via a dedicated service portal. The Service Desk & Delivery Support staff are ITIL v3 Foundation qualified. We respond to tickets within the published SLAs which are : Priority 1 - 1 working hour Priority 2 - 4 working hours Priority 3 - 8 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Case by case basis - we can provide 24 hour, 7 days a week.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We would organise workshops based on design thinking with the key business and technology stakeholders to review the opportunities for process automation and the success factors for delivering process automation effectively. Successful RPA solutions require close collaboration between business and technology, a focus on process design and agile delivery, and always involve a cultural dimension. These all align to Keytree’s strengths; we have experience defining and creating successful global Robotics Centres of Excellence that can help an organisation govern and manage the risks inherent in RPA and ensure business objectives are fully achieved.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The client owns all data inputs, audit and logging and output generated as part of the process automation. The robots are installed on a cloud platform in accordance with the clients security and data handling policies.
End-of-contract process
Offboarding will be discussed with you including support and service migration and will always be managed in a transparent and effective manner.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The service interface allows the configuration of the RPA Bots and monitoring of execution.
Accessibility standards
None or don’t know
Description of accessibility
The service interface uses the default accessibility features of the browser/operating system in use.
Accessibility testing
User interface testing has not been provided.
API
No
Customisation available
Yes
Description of customisation
RPA will be customised to the specific processes being automated.

Scaling

Independence of resources
Built on serverless technology. Based on that each request spawns the service and effectively scales on demand.

Analytics

Service usage metrics
Yes
Metrics types
We will provide metrics on:
• Robot utilisation;
• Robot operations performed
• Robot licence efficient usage
• Exception rates;
• Estimated RoI per process automated
• Other custom metrics, as required
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Blue Prism, UI Path

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The only data the service would expect to have is client audit and log files. These can be provided in a number of different formats such as csv.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service will provide 99.5% availability in any subscription month. A subscription month will be considered to be a calendar month during which the client has had a full site subscription for the entirety of the month.
Approach to resilience
The solution is architected using all of the availability features provided by the cloud platform for the highest resilience and availability. For all the underlying app, database, and serverless technologies, availability is assured using the multiple availability zones, hence in the event of a failure, the service would not be affected Persisted data is backed up in a secure format and replicated to multiple locations.
Outage reporting
Via a Keytree "Help Desk"

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Username or password with 2 factor authentication for Super Admins.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe (UK) Ltd
ISO/IEC 27001 accreditation date
06/09/2017
What the ISO/IEC 27001 doesn’t cover
The service is covered by Keytree's ISO 27001-2013 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
CyberEssentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberEssentials
Information security policies and processes
Follows ISO 27001-2013, which outlines our processes and is used to continuously improve our internal policies and processes. We have a strong IT Governance process driven from the CTO through technical architects into all projects and products.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All config and change management processes are subject to multiple approval levels; where security is a consideration, this is approved by the internal security team.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Regular penetration tests are carried out that cover all the features and functions available, but generally cover all elements ranging from scanning for open ports, cross scripting vulnerabilities through to post flood attacks, cookie data and server/service/app configuration.
Any threats are prioritised in order on critical, high, medium and low. The top 3 levels will be resolved as a high priority with the low priorities being scheduled in for routine maintenance.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Tooling is used to monitor the system activity and network traffic of the underlying services for suspicious activity. This type of activity is raised with priority via our 24/7 service desk for immediate analysis and remedy by our qualified support staff.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Organisations can raise provide P2, P3, & P4 incidents via our support desk. For P1 incidents, Keytree has a 24/7 phone number available to call for full system outages. If a P1 incident occurs then when the issue is fixed and the service is restored, Keytree will update all customer administrators of the times the service was lost and restored and the reason behind it. For any planned outages, the relevant communications will be carried out.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8000 to £14000 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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