Accordant Solutions Ltd

Consultancy & Dropbox Reseller

Consultancy on all aspects of cloud including security and data loss prevention.

Features

  • Security
  • Consultancy

Benefits

  • Ensure secure environment
  • Optimise the cloud offering

Pricing

£600 to £2500 per person per day

Service documents

G-Cloud 10

721534011488923

Accordant Solutions Ltd

Anja Convey

07464611996

anja.convey@accordantsolutions.co.uk

Service scope

Service scope
Service constraints Planned maintenance arrangements or legacy hardware
System requirements
  • Up to date anti-virus
  • Two factor authentication

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Within 24 hours of a working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer varying service levels based on the customer requirement. Cost depends on the criteria. We provide an account manager if required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Discovery exercise and training
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Microsoft Word
End-of-contract data extraction We will provide and extract in a pre-agreed format (likely .csv, .txt or similar)
End-of-contract process Prior to the end of a contract we return the data we hold and undergo a transition exercise.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Dropbox offering can scale. Our consultants can scale in line with demand.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Dropbox

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Backups can be scheduled in additional to routines.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Dropbox SLA will apply
Approach to resilience We resell Dropbox
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels User defined role access.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We work to an ISO 27001 and 9001 principle while working towards accreditation.
Information security policies and processes We have a dedicated Security Services Director and work towards ISO27001 and ISO9001 principles and accreditation.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use our internally developed AccSL Solution
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our Security Services Director regularly reviews best practice to implement.
Protective monitoring type Undisclosed
Protective monitoring approach Our security services Director constantly monitors and works to an ISO 27001 and ISO9001 principle with reports of any compromises and corrective action.
Incident management type Undisclosed
Incident management approach We work towards ISO27001 and ISO9001 accreditation.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Dropbox
How shared infrastructure is kept separate Refer Dropbox

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £600 to £2500 per person per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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