net-progress ltd

Age friendly review services

Many older adults have digital accessibility needs that are not met by WCAG 2.1 Level AA compliance. Our expert review identifies issues that make your website hard to use or understand for the over-55s. Optimising a website for older adults can significantly increase task completion for this demographic.

Features

  • Device independent review
  • Optional benchmarking against relevant websites
  • List of actionable recommendations
  • List of positive ‘age-friendly’ features on the website
  • Assessment of key user journeys

Benefits

  • Make your digital products more age-friendly
  • Improve task completion for the over-55s

Pricing

£400 to £600 a person a day

Service documents

Framework

G-Cloud 12

Service ID

7 2 1 4 6 5 4 6 8 2 0 1 5 4 2

Contact

net-progress ltd

paul crichton

0208 296 0971

paul@net-progress.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
More details of our QA service are in the Service Definition document.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses are the same day during the regular working week. The same response can be provided if needed and agreed in advance for weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Select from:

• Email
• Skype / Google Hangouts
• Phone
• Onsite (where appropriate)

Each project will have a dedicated Account Manager as standard for the duration of the project.

Fault investigation for users and social media monitoring provided for 30 calendar days after launch.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Pricing

Price
£400 to £600 a person a day
Discount for educational organisations
No

Service documents

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