Code Enigma Limited

Managed AWS

If you have an AWS account you need managing on your behalf, either end to end (including billing) or just certain services, we can help. We can take over the running of your AWS services, manage your environments, manage your backups, manage your users, audit your security, manage incidents, everything.

Features

• Highly secure, ISO 27001 certified
• Free consultancy in sales process
• Highly flexible, many support options available
• Complementary applications and services can also be accommodated
• Dedicated hosting team in four timezones
• 24/7/365 support available
• Dedicated utility server management included
• Infrastructure and configuration stored in code
• Self-service user management
• Resource monitoring

Benefits

• AWS infrastructure is available via G-Cloud
• Provide out of hours support without hiring
• Access to expert team of specialists
• Host multiple applications on one platform
• Fully managed from end to end, your involvement not required
• Easy onboarding and offboarding
• Single supplier for all invoicing

£150 to £300 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@codeenigma.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

720680911279622

Contact

Greg Harvey
020 3588 1550
sales@codeenigma.com

Planning

• Planning service: Yes
• How the planning service works: We work closely with our clients to design and build the hosting infrastructure they require. We will include, as part of the sales process, full service diagrams and detailed explanations, as well as pricing estimates for hosting service usage and, if appointed, we will go on to work through our ISO 9001 certified checklist process to deliver your servers.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Because all applications and configurations in other locations are different, we have no standard set of migration tools. We will request access to your current hosting environments, or failing that all the critical files and code, and we will set up your applications on your new infrastructure. Once you have fully tested the new location, we can arrange for a content freeze and alter the DNS to move the service to the new location.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Because we are ISO 9001 certified we have an extensive checklist process with peer review built in at every step to help avoid human error. Performance testing can be carried out as well, though there is an additional fee for this work.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We operate a round the clock service with a team across four time zones and we provide online ticketing, telephone and web chat support. We provide incident response to any issues with AWS, whether it's your own account or one procured by us. We also monitor all servers and software associated with the account.

Service scope

• Service constraints: Support is only available remotely. We cannot support Windows servers on the AWS platform. Does not include management of individual servers.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Mattermost which is WCAG 2.0 compliant: https://docs.mattermost.com/overview/compliance.html#accessibility-compliance
• Web chat accessibility testing: None
• Support levels: There are two support levels, Standard - available 24 hours a day every UK working day - and 24/7/365 - available any time. Regardless of which support level you have, all time is metered and invoiced. The standard rate is £120/hour and the weekend/public holiday rate is an additional £150/month standing charge plus £180/hour, minimum charge is 30 minutes in all cases. You can also optionally combine this product with our 'Ask Us Anything' support packages, which offer a discounted hourly rate of £100/hour for standard service only. Please see the service description document for pricing examples. You always receive a dedicated technical account manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: None

Pricing

• Price: £150 to £300 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@codeenigma.com. Tell them what format you need. It will help if you say what assistive technology you use.