Code Enigma Limited

Managed AWS

If you have an AWS account you need managing on your behalf, either end to end (including billing) or just certain services, we can help. We can take over the running of your AWS services, manage your environments, manage your backups, manage your users, audit your security, manage incidents, everything.

Features

  • Highly secure, ISO 27001 certified
  • Free consultancy in sales process
  • Highly flexible, many support options available
  • Complementary applications and services can also be accommodated
  • Dedicated hosting team in four timezones
  • 24/7/365 support available
  • Dedicated utility server management included
  • Infrastructure and configuration stored in code
  • Self-service user management
  • Resource monitoring

Benefits

  • AWS infrastructure is available via G-Cloud
  • Provide out of hours support without hiring
  • Access to expert team of specialists
  • Host multiple applications on one platform
  • Fully managed from end to end, your involvement not required
  • Easy onboarding and offboarding
  • Single supplier for all invoicing

Pricing

£150 to £300 an instance a month

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

7 2 0 6 8 0 9 1 1 2 7 9 6 2 2

Contact

Code Enigma Limited Greg Harvey
Telephone: 020 3588 1550
Email: sales@codeenigma.com

Planning

Planning service
Yes
How the planning service works
We work closely with our clients to design and build the hosting infrastructure they require. We will include, as part of the sales process, full service diagrams and detailed explanations, as well as pricing estimates for hosting service usage and, if appointed, we will go on to work through our ISO 9001 certified checklist process to deliver your servers.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Because all applications and configurations in other locations are different, we have no standard set of migration tools. We will request access to your current hosting environments, or failing that all the critical files and code, and we will set up your applications on your new infrastructure. Once you have fully tested the new location, we can arrange for a content freeze and alter the DNS to move the service to the new location.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Because we are ISO 9001 certified we have an extensive checklist process with peer review built in at every step to help avoid human error. Performance testing can be carried out as well, though there is an additional fee for this work.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We operate a round the clock service with a team across four time zones and we provide online ticketing, telephone and web chat support. We provide incident response to any issues with AWS, whether it's your own account or one procured by us. We also monitor all servers and software associated with the account.

Service scope

Service constraints
Support is only available remotely. We cannot support Windows servers on the AWS platform. Does not include management of individual servers.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within one working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Mattermost which is WCAG 2.0 compliant: https://docs.mattermost.com/overview/compliance.html#accessibility-compliance
Web chat accessibility testing
None
Support levels
There are two support levels, Standard - available 24 hours a day every UK working day - and 24/7/365 - available any time. Regardless of which support level you have, all time is metered and invoiced. The standard rate is £120/hour and the weekend/public holiday rate is an additional £150/month standing charge plus £180/hour, minimum charge is 30 minutes in all cases. You can also optionally combine this product with our 'Ask Us Anything' support packages, which offer a discounted hourly rate of £100/hour for standard service only. Please see the service description document for pricing examples. You always receive a dedicated technical account manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Pricing

Price
£150 to £300 an instance a month
Discount for educational organisations
Yes

Service documents