ONQU Holdings Limited

LEAPWORK

The LEAPWORK Automation Platform is an all-in-one productivity tool for automating repetitive processes, from product testing to business verification. Users can build and execute test automation cases from day one with the flowchart-based designer.

Features

  • Automate tests across functions, processes and platforms
  • Build test cases visually
  • Test automation collaboration on one platform
  • Runs on Web, Desktop, VM, Salesforce and SAP
  • Live Dashboards to inform deliver team decisions
  • Plugs into your CD pipeline
  • Integrates with build and release systems
  • Extensive support via documentation, online learning centre and ondemand chat
  • Test Automation Platform

Benefits

  • Build reusable components
  • Drive automation with external data, i.e. spreadsheets, scripts, etc
  • Schedule cases for repeated execution
  • No need to write code to automate tests
  • Customise automation support strategies

Pricing

£15995 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

7 2 0 4 2 4 1 7 4 4 6 9 9 6 2

Contact

ONQU Holdings Limited

Stephen Priestnall

07896606307

steve@onqu.solutions

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
LEAPWORK comes with native plugins for Jenkins, TFS, TeamCity, and Bamboo and can also be integrated with bug management systems. Set up triggers for scripts, web services, and more.
Cloud deployment model
Public cloud
Service constraints
The LEAPWORK client requires Windows 10 installation if used.
System requirements
  • Cloud or virtual environment with internet access
  • Local/development environment with internet access
  • Firewalled test network
  • Software licenses need internet access for activation

User support

Email or online ticketing support
Email or online ticketing
Support response times
ONQU will provide standard 1st and 2nd Line Support from the UK based on ITIL standard support timeframes P1 – 1 Hour, P2 – 4 Hours, P3 – 48 Hours, P4 – 5 Working days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
No, this can be built onto the future product roadmap if required.
Onsite support
Yes, at extra cost
Support levels
ONQU will provide standard 1st and 2nd Line Support from the UK based on ITIL standard support timeframes P1 – 1 Hour, P2 – 4 Hours, P3 – 48 Hours, P4 – 5 Working days
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A free 14 day trial is provided followed a by minimum viable business outcome assisted and delivered collaboratively with the customer.

Training and support is provided via onsite, online and extensive documentation in pdf and wiki format. This is supplemented with on demand live chat support for an extra cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Videos
  • Knowledgebase
  • Learning Center
End-of-contract data extraction
There is a built in mechanism for easy data extraction which creates a zip file.
End-of-contract process
No requirement to continue using the software, administration users are able to extract data with built in tools.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Windows
  • Other
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
The LEAPWORK Automation Platform is built on a public REST API that you can easily explore and integrate with other systems such as software build systems, bug-tracking tools and much more.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can customise Workflow, input data sources, scheduling of tests, and reporting

Scaling

Independence of resources
LEAPWORK is designed to scale with multiple servers depending upon load and number of executed test cases. This will be defined in the discovery phase and continually reviewed throughout the life of the LEAPWORK implementation

Analytics

Service usage metrics
Yes
Metrics types
Monitor system health around the clock to troubleshoot performance issues. Measure load time and latency, pinpoint slowness, and ensure uptime to improve the end-user experience. Our customers are using the LEAPWORK Automation Platform for monitoring systems within health care, online banking, utility services, and much more.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
LEAPWORK

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Results can be sent to csv or zip.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Installation is within the customer's network. Internet access is required to validate licenses only.
Data protection within supplier network
Other
Other protection within supplier network
Not applicable

Availability and resilience

Guaranteed availability
Availability is defined based on Customer preference for hosting.
Approach to resilience
Available on request
Outage reporting
Standard monitoring tools
Leapwork Dashboard

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
LEAPWORK access is restricted by defined policies ad there is no remote access to any sensitive or stored data on the host installation
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information is controlled by the host organisation and access to the software is controlled by the Software Named User Policies

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
LEAPWORK use Scrum and Continuous Delivery agile techniques, and Team Foundation Server for development.
Vulnerability management type
Undisclosed
Vulnerability management approach
Security Assessments are undertaken on an on gong basis with Change Management control and Update Patching provided at regular intervals. Security Patches are released as soon as possible once a vulnerability has been exposed.

As and when necessary. Standard patches are aimed to be released quarterly with security released as quickly as possible after testing.

LEAPWORKS and ONQU monitor https://nvd.nist.gov/ and capture Vendor Updates. Potential threat analysis undertaken by LEAPWORK Security Team
Protective monitoring type
Undisclosed
Protective monitoring approach
ONQU typically will work with the host client to use their monitoring processes and configure LEAPWORK monitoring to the hosts own standards and internal polices will possible and if appropriate.
Incident management type
Undisclosed
Incident management approach
Incidents are managed as part of a standard assessment and management process based upon ITIL service framework with identification and escalation managed by the UK support desk

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15995 per unit per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Fully featured 14 day trial
Link to free trial
https://www.leapwork.com/trial

Service documents

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