Moortec Solutions Ltd

Connectivity for AWS Cloud

Moortec’s Connectivity Service for the AWS Cloud provides a managed secure network connections between the customer's on premise and remote locations, to AWS hosted environments, via AWS DirectConnect, private networks, and VPN (IPSec and OpenVPN) technology.

Features

  • Uses native AWS DirectConnect technology were possible.
  • Choice of VPN technology available, including OpenVPN.
  • Fully managed service or setup and self administer.
  • Daily Backups included and Disaster Recovery available.
  • Certificate / Key management.
  • Supports remote / mobile workers via the internet.
  • Windows, Mac, Android and Linux clients supported.
  • Scalable up to 1000s of users.
  • Internet, PSN, N3, Janet options available.

Benefits

  • Administered by security cleared UK staff.
  • Provides secure alternatives to dedicated network links.
  • Suitable for public, private and hybrid cloud environments.
  • Fully managed service available 24x365.
  • Client only OpenVPN solutions for rapid set-up.
  • Multi-factor authentication.

Pricing

£100 an instance a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.burke@moortecsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 1 5 0 8 1 8 2 9 7 0 7 8 6 3

Contact

Moortec Solutions Ltd Peter Burke
Telephone: 0203 813 3280
Email: peter.burke@moortecsolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None.
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 2 hours. Same at weekends if 24x7 support purchased.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support Levels: Gold Service 24 x 375 Priority 1 incidents are responded to within 1 hour. Priority 2 within 4 hours. Priority 3 within 24 hours. Priority 4 within 48 hours. Silver Service Mon-Fri 7am - 9pm Priority 1 incidents are responded to within 4 hours. Priority 2 within 12 hours. Priority 3 within 48 hours. Priority 4 within 5 working days. Bronze Service Mon-Fri 9am - 5pm Priority 1 incidents are responded to within 8 hours. Priority 2 within 24 hours. Priority 3 within 72 hours. Priority 4 within 7 working days. The support costs are included in the compute platform costs, and start from £100 per month per instance. We provide cloud support engineers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There is an extensive onboarding process for setting up the connectivity, covering: commissioning network links, VPN equipment set-up, user administration and client software installations, plus key and certificate management.

Moortec will perform hardware and software set-up and then the customer can perform user administration / set-up for new users.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
This connectivity solution has little in the way of data to extract, but designs, server configurations and client configurations will be provided by Moortec at the end of the contract. This will be in sufficient details to allow the customer or a 3rd party to take over administration of the implemented connectivity / VPN solution.
End-of-contract process
There are no additional charges for terminating the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
As per the AWS API for Direct Connect
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The connectivity service can be customised to cover a range of locations and connectivity options. Moortec will perform the customisations.

Scaling

Independence of resources
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. Services which provide virtualized operational environments to customers (i.e. AWS EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

Analytics

Service usage metrics
Yes
Metrics types
Service reports for the underlying hosting service will be provided at regular intervals. Reports on the performance of the networks will be provided and include: max. and average bandwidth consumption, network traffic profiles over a day, week, month.

Moortec will alert the customer if the network capacity regularly exceeds a pre-defined threshold, typically 70%, so that upgrades can be planned before capacity is exhausted.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
Where applicable, given this is a connectivity service, Moortec will provide database encryption, or employ the cloud infrastructure provider's services, such as AWS, to add additional security layers to data at rest, via scalable and efficient encryption features.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
As a connectivity solution this question is not applicable. Full detailsl of the installation / configuration will be provided by Moortec as described in the section on exiting the contract.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
The connectivity solution does not preclude any data formats.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
The connectivity solution does not preclude any data formats.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Network devices, including firewall and other boundary devices, are in place to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services. ACLs, or traffic flow policies, are established on each managed interface, which manage and enforce the flow of traffic. ACL policies are approved by Amazon Information Security.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit. AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use. API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

Guaranteed availability
The connectivity managed service offers availability SLAs of up to 99.9%, if diverse network connections and resilient network and VPN termination equipment is deployed.

Failure to achieve the SLA in any service measurement period (typically a month) will result in a service credit equal to 10% of the monthly service charge for failures of Moortec provided infrastructure.
Approach to resilience
Moortec's connectivity solution can provide single routed, alternatively routed or diversely routed connections to provide whatever resilience is required. Note that the availability of alternatively or diversely routed connections would be subject to a site-survey.

In addition Network Termination Equipment (NTE) can be provided in resilient configurations, as required to meet the target availability service levels.
Outage reporting
Via email alerts and SMS messages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
GDS Verify.
Access restrictions in management interfaces and support channels
For datacentre resources AWS IAM provides user access control to AWS hosting services, APIs and specific resources.

Other controls for the connectivity service include time of day, originating IP address, SSL use, and whether users authenticated via MFA devices.

For on premises devices only support staff from the network operations centre will be able to connect for management and support purposes.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Moortec's services confirm to ISO27001, but does not have formal accreditation. The underlying infrastructure has ISO27001 accreditation.
Information security policies and processes
Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. Teams set bespoke change management standards per service, underpinned by standard Moortec guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party. Emergency changes follow incident response procedures. Exceptions to change management processes are documented and escalated to Moortec management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Moortec Security performs vulnerability scans on the host operating system, web applications, and databases in the hosted environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
For datacentre hosted equipment Moortec relies upon AWS deployed (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage.

Both datacentre hosted and on premises equipment is proactively monitored by the Moortec Network Operations Centre, who will be notified of failures and typically respond within an hour.
Incident management type
Supplier-defined controls
Incident management approach
Moortec adopts a three-phased approach to manage incidents: 1. Activation and Notification Phase 2. Recovery Phase 3. Reconstitution Phase To ensure the effectiveness of the Incident Management plan, Moortec conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact. The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£100 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Moortec will provide a OpenVPN access to an AWS hosted environment for up to 3 months for customers to evaluate the service. Note that this is limited capacity and unsuitable for production purposes.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.burke@moortecsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.