nubeGO Cloud Consulting

Cloud Academy Web-Based Cloud and DevOps Training Platform

Cloud Academy is the leading digital skills training platform designed from the ground up to accelerate innovation and cloud adoption through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, GCP) and methodologies needed to operate (DevOps, security, serverless, containers)

Features

  • Training Plans
  • Skills Assessment
  • Learning Paths
  • Content Engine
  • Hands-on Labs
  • Management Dashboard
  • Mobile
  • Practice exams

Benefits

  • Leverage the Cloud Academy multi-cloud training library to move faster
  • Simulate your stack to train at scale, securely and effortlessly
  • Received recommended learning paths based on role, technology, and aptitude
  • Apply knowledge hands-on in live AWS and Azure consoles
  • Orchestrate enterprise transformation with confidence.
  • Create and manage custom learning content

Pricing

£750 per person per year

Service documents

Framework

G-Cloud 11

Service ID

7 1 2 5 9 3 3 1 8 8 7 1 6 1 7

Contact

nubeGO Cloud Consulting

Emma Button

+44 020 3901 8501

info@nubego.io

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None known.
System requirements
  • A supported browser is required
  • We recommend at least a DSL-quality connection 3MB/s of bandwidth

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
CloudAcademy.com provides a self-service FAQ and email support mechanism for technical and training queries.

nubeGO will provide you with a dedicated Technical Account Manager who will be your point of contact throughout your Cloud Academy onboarding and will help you to ensure that you make the most of the platform.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
NubeGO are authorised Cloud Academy reseller partners and can help you create your account, onboard your users and set up your first Learning Paths for new users. We will meet regularly with you during your first months to ensure you are making the most of your Cloud Academy subscription.
Service documentation
No
End-of-contract data extraction
Users are able to download and export their personal account details and learning record from within the Cloud Academy console.
End-of-contract process
At the end of the contract, users will no longer be able to access training and reporting content from within their Cloud Academy web account.

Using the service

Web browser interface
Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Users may download an use the Cloud Academy mobile app to access training content from their mobile device - this gives the optimal experience.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Using the Cloud Academy content engine, administrators can create custom learning paths for students, custom labs and exams, custom training content and custom dashboards.

Scaling

Independence of resources
CloudAcademy.com is hosted in the public cloud and utilises scaling services to accommodate volume of users and to ensure high availability.

Analytics

Service usage metrics
Yes
Metrics types
Key performance metrics are updated every three (3) hours in the Report & Analytics section of the Management Dashboard.

Use the Report & Analytics feature to view comprehensive team performance on Courses, Hands-on Labs, Quizzes, and Learning Paths. View in-progress activities to monitor the time invested in learning, the courses and labs completed, and the quality of responses in quizzes for individuals and teams.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
CloudAcademy.com

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Encryption of data at rest is managed by Cloud Academy.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users may export their personal training data from within the Cloud Academy console.
Data export formats
Other
Other data export formats
JSON
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Cloud Academy library is delivered via a globally distributed (SaaS) platform running on Amazon Web Services. Cloud Academy is certified by AWS and adheres to the AWS Well-Architected Framework (https://aws.amazon.com/architecture/well-architected/). Our solution uses cloud-native design consisting of microservices leveraging underlying technologies such as AWS autoscaling and AWS CloudFront CDN to ensure global security, reliability, scalability, and availability.
Approach to resilience
The Cloud Academy library is delivered via a globally distributed (SaaS) platform running on Amazon Web Services. Cloud Academy is certified by AWS and adheres to the AWS Well-Architected Framework (https://aws.amazon.com/architecture/well-architected/). Our solution uses cloud-native design consisting of microservices leveraging underlying technologies such as AWS autoscaling and AWS CloudFront CDN to ensure global security, reliability, scalability, and availability.
Outage reporting
No specific alerting.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Users may additionally sign in using social network profiles.
Access restrictions in management interfaces and support channels
User access to management functions is governed by roles. Roles can be set up with nubeGO's assistance during onboarding. Administrators are able to refine roles.
Access restriction testing frequency
Never
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
Security Governance of Cloud Academy is not managed by nubeGO
Information security policies and processes
CloudAcademy.com complies with GDPR guidelines. Security of the Cloud Academy service is managed by Cloud Academy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
CloudAcademy.com components are managed by CloudAcademy.
Vulnerability management type
Undisclosed
Vulnerability management approach
Unknown.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Unknown.
Incident management type
Supplier-defined controls
Incident management approach
Unknown.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£750 per person per year
Discount for educational organisations
No
Free trial available
No

Service documents

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