Freshwave Services

Indoor Mobile Signal as a Service

Freshwave Services delivers: YOU exactly which networks you need (Vodafone, O2, EE, Three), exactly where you need them and collaborative commercial models to fit your business needs.
We can help connect: a city sector (innovation district or tech hub), an estate (campus or science park), or single building (service headquarters).

Features

  • Indoor Mobile Signal as a Service
  • Design, specialist network designers who will create your service
  • Installation technicians who will install your service.
  • Monitored 24x7 so we know about problems instantly.
  • Technology agnostic so we can connect whatever YOU need
  • Compliant with all the relevant standards
  • Service issues solved within 48 hours by our dedicated technicians
  • Resilient layer of digital connectivity in case your WiFi fails.
  • Commercial models that meet your business needs.
  • Mobile Operator DAS In-building coverage or Small Cell Solutions

Benefits

  • Have a dedicated 3G and 4G network for all users
  • Get faster data speeds and call quality than on WiFi
  • Have a resilient layer of digital connectivity if WiFi fails.
  • Have service issues solved within 48 hours by dedicated technicians.
  • Support a full Bring Your Own Device policy
  • Connected using Small Cells or Mobile DAS In-building coverage technology
  • Have the best available, most upgradable indoor mobile network
  • Be ready for when 5G indoor technology has been approved
  • Have access to specialist support engineers for a worry-free service.
  • Provide affordable and agile commercial models to meet business needs.

Pricing

£6,750 to £8,000 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at byron.calmonson@freshwavegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 0 6 8 3 6 5 4 9 5 3 8 5 1 1

Contact

Freshwave Services Byron Calmonson
Telephone: 07946514587
Email: byron.calmonson@freshwavegroup.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The Service is designed to meet and exceed the requirements for the mobile network operators. This is either as individual operator requirements for Smallcell/Femto service, or the Joint Operator Technical Standard (JOTS) for a DAS based system.
Freshwave Services are responsible for ensuring and demonstrating that the systems meet and exceed these requirements at each step of the design, delivery and operations processes. Examples include:
- The designs must provide evidence that service will meet requirements. For example, Freshwave Services perform detailed radio frequency surveys for the radio aspects of these requirements
- The delivery and installations will follow our internal quality assurance processes, including cabling guidelines.
- Once installed and operating, Freshwave Services will perform detailed Post Installation and Acceptance Tests in order to confirm the system meets and exceeds the requirements for coverage and performance within the buildings. There are also post-installation quality assurance steps including creating detailed documentation, to allow the support and operations teams to manage the system for the lifetime of the service.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Our service uses the equipment commercially approved by the mobile operators and is fully approved by the mobile operators. It is not constrained in any way. The only constraint the end user may have would be their individual service contract they have with their mobile service provider. An example of this would be 4G voice calling not being part of their contract.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Customer support is available from our Network Operations Centre team via email and phone, and our helpdesk hours are 8am to 5pm daily, excluding Bank Holidays and Weekends. Response times are 1 hour from notification by the Customer.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We currently provide our standard service to all customers. Our NOC 1st line support team can engage 2nd and 3rd line support experts if they are unable to resolve the issues directly, and depending on the expertise required for the issue. Escalation paths through Head of Support are also provided.
Target times to repair faults in our Service depend on the severity of the issue that is identified. Major Service Faults affecting complete loss of service across all operators are 1 day (24 hour) resolution time, and Minor Service Faults that perhaps affect individual cells are 2 days (48 hours) resolution time.
Please note that the Service is monitored by our management systems 24 hours per day (24x365). As such, many issues are detected and raised by ourselves and may be resolved automatically by the system before the onsite or customer teams have noticed.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
We resell all operators mobile services as a managed service

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£6,750 to £8,000 a unit a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at byron.calmonson@freshwavegroup.com. Tell them what format you need. It will help if you say what assistive technology you use.