MTI Technology Ltd

MTI Backup As A Service (BAAS)

MTI can protect your data both on-site and remotely into Azure.
MTI will recover your data quickly in the event of unplanned events.
If you've lost data through disaster, human error, virus corruption, or hacking/phishing attacks. If you need your data off-site for compliance then this service is for you.

Features

  • Backup and recovery architecture assessments
  • Continuous data protection
  • Data deduplication
  • Gap analysis
  • Managed Backup service
  • Migration of tape-based backup to disk-backed backup
  • Secure cloud backup

Benefits

  • Reduced and Controlled Costs
  • Easy & Clear metering & chargeback
  • reduction in time it takes to backup and restore data,
  • reduction in man hours spent carrying out IT maintenance
  • secure your backups off-site
  • remove reliance on tapes, use cloud for long term retention

Pricing

£5 per terabyte per month

Service documents

G-Cloud 11

706190283529082

MTI Technology Ltd

Ashi Choudhury

01483520200

bid@MTI.com

Service scope

Service scope
Service constraints None
System requirements
  • Access required to data
  • Connectivity required to customer environment
  • Appropriate backup policies
  • May require dedicated bandwidth to cloud

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hour response Monday to Friday 9am to 17:30 pm
lower response times and extended coverage terms are available subject to contract
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels MTI SAFE – This option will backup and protect data from the customer site (whether this is on customer site or hosted by a third-party hosting provider) directly to an offsite, primary, Active Vault managed by MTI.
MTI SAFE PLUS – This option provides a Satellite Vault attached locally to the client infrastructure on client’s premises and acts as a local backup cache to further improve performance and availability. In the event of a restore, this will either be sourced from the Satellite Vault or if outside of the retention period configured on the Satellite Vault will restore data from MTI’s Vault.
MTI SAFE MAX – This option provides a primary, Active Vault locally on customer site or third-party hosting provider and using MTI as the secondary, Passive Vault to be eligible for Disaster Recovery services from MTI. Public cloud option for Azure is available.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started MTI offers a full on-boarding service for on premise solutions or existing cloud providers.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction MTI will provide data on an agreed medium
End-of-contract process MTI will follow the defined and agreed exit plan as defined at service commencement

Using the service

Using the service
Web browser interface Yes
Using the web interface N/A
Web interface accessibility standard None or don’t know
How the web interface is accessible N/A
Web interface accessibility testing N/A
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Scales as users are added, through MTI adding resources on demand
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics Successful backups
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Exchange online sharepoint online onedrive for business
  • Esxi , Nutaniox ahv and hyper-v vm's
  • Physical windows and linux and unix servers
  • NAS systems
  • Office 365
  • Aix and solaris systems
  • Oracle rman and sap hana
  • Active Directory AD, SharePoint and sql server
Backup controls Users can define a full schedule for backups and tune to their requirments
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Firewall and AV with IPS features
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.999
Approach to resilience Available on request
Outage reporting Real time notification through incident management

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels User defined process
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACS certified MTI as ISO/IEC 27001
ISO/IEC 27001 accreditation date 16/07/2013
What the ISO/IEC 27001 doesn’t cover Current IAAS platform
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach MTI follow ITIL best practices
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach N/A
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach MTI follows an ITIL compliant Event management process
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach MTI follows an ITIL compliant Incident management process

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Network Segmentation

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £5 per terabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial N/A
Link to free trial N/A

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑