MTI Technology Ltd

MTI Backup As A Service (BAAS)

MTI can protect your data both on-site and remotely into Azure.
MTI will recover your data quickly in the event of unplanned events.
If you've lost data through disaster, human error, virus corruption, or hacking/phishing attacks. If you need your data off-site for compliance then this service is for you.

Features

  • Backup and recovery architecture assessments
  • Continuous data protection
  • Data deduplication
  • Gap analysis
  • Managed Backup service
  • Migration of tape-based backup to disk-backed backup
  • Secure cloud backup

Benefits

  • Reduced and Controlled Costs
  • Easy & Clear metering & chargeback
  • reduction in time it takes to backup and restore data,
  • reduction in man hours spent carrying out IT maintenance
  • secure your backups off-site
  • remove reliance on tapes, use cloud for long term retention

Pricing

£5 per terabyte per month

Service documents

Framework

G-Cloud 11

Service ID

7 0 6 1 9 0 2 8 3 5 2 9 0 8 2

Contact

MTI Technology Ltd

Ashi Choudhury

01483520200

bid@MTI.com

Service scope

Service constraints
None
System requirements
  • Access required to data
  • Connectivity required to customer environment
  • Appropriate backup policies
  • May require dedicated bandwidth to cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hour response Monday to Friday 9am to 17:30 pm
lower response times and extended coverage terms are available subject to contract
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
MTI SAFE – This option will backup and protect data from the customer site (whether this is on customer site or hosted by a third-party hosting provider) directly to an offsite, primary, Active Vault managed by MTI.
MTI SAFE PLUS – This option provides a Satellite Vault attached locally to the client infrastructure on client’s premises and acts as a local backup cache to further improve performance and availability. In the event of a restore, this will either be sourced from the Satellite Vault or if outside of the retention period configured on the Satellite Vault will restore data from MTI’s Vault.
MTI SAFE MAX – This option provides a primary, Active Vault locally on customer site or third-party hosting provider and using MTI as the secondary, Passive Vault to be eligible for Disaster Recovery services from MTI. Public cloud option for Azure is available.
Support available to third parties
No

Onboarding and offboarding

Getting started
MTI offers a full on-boarding service for on premise solutions or existing cloud providers.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
MTI will provide data on an agreed medium
End-of-contract process
MTI will follow the defined and agreed exit plan as defined at service commencement

Using the service

Web browser interface
Yes
Using the web interface
N/A
Web interface accessibility standard
None or don’t know
How the web interface is accessible
N/A
Web interface accessibility testing
N/A
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Scales as users are added, through MTI adding resources on demand
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
Successful backups
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Hardware containing data is completely destroyed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Exchange online sharepoint online onedrive for business
  • Esxi , Nutaniox ahv and hyper-v vm's
  • Physical windows and linux and unix servers
  • NAS systems
  • Office 365
  • Aix and solaris systems
  • Oracle rman and sap hana
  • Active Directory AD, SharePoint and sql server
Backup controls
Users can define a full schedule for backups and tune to their requirments
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Firewall and AV with IPS features
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.999
Approach to resilience
Available on request
Outage reporting
Real time notification through incident management

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
User defined process
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ACS certified MTI as ISO/IEC 27001
ISO/IEC 27001 accreditation date
16/07/2013
What the ISO/IEC 27001 doesn’t cover
Current IAAS platform
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
MTI follow ITIL best practices
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
N/A
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
MTI follows an ITIL compliant Event management process
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
MTI follows an ITIL compliant Incident management process

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Network Segmentation

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£5 per terabyte per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
N/A
Link to free trial
N/A

Service documents

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