The Server Labs Ltd.

Alert Logic Security Services

Alert Logic delivers Security-as-a-Service combining cloud-based software and threat analytics with experts to defend your critical applications and workloads in cloud, hosted, on-premises and hybrid environments. Alert Logic protects your full application and infrastructure stack against attacks without the cost and time required to build and staff your own SOC.

Features

  • On demand Cloud Security Services
  • Cloud Defender: Vulnerability management, full stack threat detection
  • Cloud Insight: Vulnerability management For AWS
  • Threat Manager: Managed intrusion detection system (IDS)
  • ActiveWatch: Premium managed detection and response service
  • Log Manager & Log Review: Managed log collection
  • Web Security Manager Premier: Managed web application firewall
  • 24x7 Security Operations Centre
  • Clouds Supported: AWS, Azure, Google Cloud

Benefits

  • No on-premise installation. Get up and running straight away
  • Proactive threat detection providing rapid notification by GIAC security experts
  • 24x7x365 security & compliance monitoring with escalation 15 minute SLA
  • Improved compliance with mandates such as PCI-DSS, SOX and GDPR
  • Reduced cost vs. traditional Security Solutions
  • Assess your security posture to understand your environment risk
  • Powerful customers UI to access data, view incidents, access reporting
  • Fully redundant log management solution minimum of 12 months storage

Pricing

£1.24 per instance per hour

Service documents

G-Cloud 10

706161414226648

The Server Labs Ltd.

Paul Parsons

020 75448469

sales@theserverlabs.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Various
Cloud deployment model Public cloud
Service constraints None
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical: 24x7x365 Response time <= 30 mins Resolution time <= 2 h High:24x7x365 Response time <=60 mins Resolution time <= 4 h Medium: Office Hours Response time <= 8 h Resolution time: <= 24 h Low: Office Hours Response time <= 24 h Resolution time <= 48 h
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Skype or Google hangout
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component, with periodic maintenance, monthly reporting and continuous improvement of the infrastructure, and a corrective component, when problems occur in the system covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Restoration of any data lost working with the DBA assigned to the project. • Update of the system documentation if necessary. • Closeout of the issue with description of actions undertaken.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding consulting is required in order to get the best out of the solution.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The data is fully available at all times. After the customer has extracted the data, we will ensure that the disks are wiped securely.
End-of-contract process After the customer has extracted their data, we will ensure that the disks are wiped securely.
There is no early termination penalty.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Not all features are available on mobile devices. This is primarily a developer platform, used from the desktop.
Accessibility standards None or don’t know
Description of accessibility Not known
Accessibility testing None
API No
Customisation available Yes
Description of customisation Additional products can be configured on request. Many of the tools in the solution offer the possibility to install add-ons without any support involvement.

Scaling

Scaling
Independence of resources This is handled by the underlying cloud provider

Analytics

Analytics
Service usage metrics Yes
Metrics types Some of the tools provide user access metrics
We can supply infrastructure metrics on request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data isolation is handled by the underlying cloud provider.
On customer request we can provide volume encryption.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via the web interface or via command line tools, depending upon the product within the solution.
Data export formats Other
Other data export formats Tar, zip
Data import formats Other
Other data import formats Tar,zip

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% SLA
Approach to resilience Handled by the underlying cloud provider.
The Server Labs can provide Disaster Recovery solutions on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Handled by the underlying cloud provider
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Coalfire ISO
ISO/IEC 27001 accreditation date 12/12/2016
What the ISO/IEC 27001 doesn’t cover Third party US data center facilities; (2) production environment and systems that reside in these data center facilities; and (3) company office space.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date March 2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover “Cloud Insight (CI) was not fully included as part of our CSA Star Self-Assessment. However, based on the nature of how CI is deployed and used in a Customer’s environment, Alert Logic anticipates that only a limited number of the CSA Star requirements are applicable and a Customer’s compliance status should not be adversely impacted. Customers signing up to use the Cloud Defender service have the option not to enable or deploy the Cloud Insight tool (configuration assessment).”
PCI certification Yes
Who accredited the PCI DSS certification Schellman and Company
PCI DSS accreditation date 02/11/2016
What the PCI DSS doesn’t cover Managed services that were assessed as part of the PCI accreditation were: Systems Security Services and IT Support.
Other security certifications Yes
Any other security certifications
  • SSAE 16 SOC 1
  • SSAE 16 SOC 2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are working towards attaining ISO27001
Information security policies and processes We are working towards attaining ISO27001 and ISO9001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ITIL compliant
Vulnerability management type Undisclosed
Vulnerability management approach Regular scans and Intrusion tests.
Protective monitoring type Undisclosed
Protective monitoring approach We use standard IDS mechanisms
Any compromise found would be reported to the customer immediately.
Incident management type Undisclosed
Incident management approach We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component and a corrective component, when problems occur covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Closeout of the issue with description of actions undertaken

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.24 per instance per hour
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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