Edocuments : SpringBoard


Springboard BIM Digital Handover Information, Operation & Maintenance (O&M) Manuals, linked to graphical models and CAFM application. Our data driven approach allows a flexible and collaborative creation and presentation of asset data. “Springboard” is the central hub for all asset information from design, construction and into FM.


  • Completely online real time collaboration
  • Built in validation with project specific settings
  • Online model viewer with direct access to asset information
  • O&M, COBie and IFC import and export tools
  • Traceable audit history of all tasks, documents and asset attributes
  • Index of all content (including PDF content)
  • High level reporting and statistics across your portfolio
  • CAFM and CDE options available for direct integration
  • Detailed, configurable access control and security
  • Single click O&M exports.


  • No need for specialist software to deliver quality information
  • Ensure that your data is what you need first time
  • Save operational costs managing your building with quick information access
  • Easy compliance to ISO 19650, BS1192, PAS1192-2 and BS1192-4
  • Understand supply chain and asset effectiveness with KPIs
  • Powerful search functions saves time accessing relevant information
  • Improve built asset value with portfolio wide visibility and reporting
  • Save time managing data with it all in one place
  • Make supply chain management easier with online monitored access


£600 a unit a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@edocuments.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

7 0 6 1 4 1 5 5 7 1 0 7 0 5 1


Edocuments : SpringBoard UK Sales
Telephone: 01245 330010
Email: sales@edocuments.co.uk

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Deployed Nodes must be running Microsoft Azure Cloud Services.
System requirements
As Microsoft Azure Cloud Services

User support

Email or online ticketing support
Email or online ticketing
Support response times
Yes, business hours 08.00 to 17.00 Mon-Fri. Response depends on severity of request
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Live Chat available to users during office hours using third party software manned by our own employees.
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Basic online support is provided for every project. This includes email support for technical software and usability.

Additional support levels available, including telephone support, live chat support, platform help guidance, software training, process training and QA support.

On site training and support can also be offered at additional costs.
Support available to third parties

Onboarding and offboarding

Getting started
Online documentation and videos are available for self lead training by means of step by step instructions to all the features on Springboard as well as Live Chat support.

Offline documentation (PDF) is also available for a range of user levels and tasks (i.e. quick start guide, document outputs)

On site training and tutorials are available for additional fees.
Service documentation
Documentation formats
End-of-contract data extraction
A range of versatile export formats are available to suit the customers need.

Custom outputs can be generated for specific project needs at additional cost.

Typically, Word, Excel, pdf.
End-of-contract process
Asset Information Models generated in Springboard are made available online at the end of the project for 12 Months. The customer may output their data at any time without affecting the online hosting.

Alternative outputs can be specified for the project phase (see pricing list for full details).

From Month 13,online data can be hosted for easy access (costs from £600 per year). If online hosting is not required at this time, the information will be archived for a minimum of 7 years.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Mobile service optimised for reporting and analytics.
Service interface
What users can and can't do using the API
The API allows access to the core reporting data within Springboard. Users may use this to access objects that they are authenticated to do so.

The API is limited to 20 calls per endpoint per user per minute.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Site administrators can enable / disable features per site via the web service.


Independence of resources
The service constantly monitors its load and will auto-scale out to meet increased demand. As such, a project of any size will automatically scale to deliver consistent performance.


Service usage metrics
Metrics types
A number of usage metrics are available for example: number of online users, service performance metrics, key content metrics (including tasks, documents, files etc).
Reporting types
  • API access
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export their data on demand using the web service. Once built the user will receive an email with a direct download link.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Microsoft Word (2007, .docx)
  • Microsoft Excel (2007, .xlsx)
  • COBie - 1.4
  • IFC (industry Foundation Classes)
  • ZIP (Word with associated documents)
Data import formats
  • CSV
  • Other
Other data import formats
  • IFC (Industry Foundation Classes)
  • COBie
  • Microsoft Excel (2007, .xlsx)
  • PDF
  • DWG
  • Images (PNG, JPG, TIFF, BMP etc.)
  • Rich Text (Pasted from any formatted text source)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
For Cloud Services, we guarantee that at least one role instance will have Role Instance Connectivity at least 99.95% of the time.
Approach to resilience
Available on request
Outage reporting
Public dashboard - Azure

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Through an application firewall.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
We are ISO27001 and Cyber Essentials Certified.
Information security policies and processes
We follow a set of internal processes and policies as described in our Information Security Policy document.
Developers and senior developers escalate issues to company directors. Regular internal code reviews and training highlight non-conformances.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All Changes are logged through an SVN system, changes are assessed for their potential security impact against the current best practices and know threats.
Vulnerability management type
Vulnerability management approach
Potential threats are assessed from industry ACOPs (i.e. OWASP). Threats are internally verified and prioritised, patches can be deployed within an hour.
Protective monitoring type
Protective monitoring approach
Threats are identified through logging of the application firewall
Incident management type
Incident management approach
A web based helpdesk system is used to log and manage incidents for our systems. Users can generate tickets within the helpdesk system which get reported back to a support engineer.

The resulting helpdesk ticket and subsequent actions are used as a record and report of the incident and action taken.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£600 a unit a year
Discount for educational organisations
Free trial available
Description of free trial
Users can try a 1 month trial of the service in a sand-boxed environment. All tools and features will be available except for exports.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@edocuments.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.