O2 Wifi – Solution for NHS Wifi
O2’s standard wifi solution tailored for NHS implementations, offering fully managed public wifi that’s free to clinicians, end-users and patients, open to all and simple to use, enabling direct engagement and communication with patients and visitors, with the ability to generate rich customer behaviour insights for the NHS.
Features
- One-Step Registration , with no user names and passwords required.
- Ability to deploy Wifi as greenfield or over existing infrastructure.
- Optional secondary secure Clinical SSID for NHS Staff
- Branded welcome pages enabling engagement with patients and visitors
- Content Filtering and Bandwidth management, provided as standard.
- Fast reliable and Secure.
- Diverse venue-base, helping to build a large user community
- Scalable, and delivered through strong partnerships across variety of venues
Benefits
- Free Wifi gives immediate access to 14,000+ O2 Wifi hotspots
- Become part of O2 (25million+users) irrespective of service-provider
- Provides valuable in-depth data analytics of users within your venue
- Can be used for both Clinical and Guest connectivity
- Does not eat into data allowance on your mobile allowance
- Potential as 3G/4G primary WAN backup or to enable Wifi-Calling
- Gateway into other O2 services- UC, SIP, Cloud services MDM
- Cloud app and traffic prioritisation, delivered alongside O2 office-Wifi.
- Footfall and reliable zone reporting on venue usage and utilisation
Pricing
£48.91 an instance a month
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
7 0 5 9 5 8 2 2 9 3 9 2 3 3 3
Contact
Telefonica UK Limited
Steve Smith
Telephone: 07834 571216
Email: g-cloud_framework@o2.com
Service scope
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.0 AA or EN 301 549 9: Web
- Web chat accessibility testing
- Email, Phone support, or Service Now. Web chat not available
- Onsite support
- Onsite support
- Support levels
-
O2 Wifi proactively monitor the following services across the customer venues 24/7, 365 days notably- Core network, Servers, Network components, Connectivity & Availability
Core Network Service Levels:
P1 Major – 6hrs
P2 Medium – 12hrs
P3 Low – 5 days
Hardware, Router, AP, Cabling 24hrs – 8am to 8pm - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Users click on O2 Wifi SSID and open a browser, the user fills a form on the welcome page. A text with a user code is then sent to the mobile number provided by the user. Once the user is verified they get access every time they connect to O2Wifi.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- N/A
- End-of-contract process
- N/A
Using the service
- Web browser interface
- Yes
- Using the web interface
- Non applicable
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Through a URL, using credentials with optional 2FA.
- Web interface accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
-
Registration API - Push
Provides you with registration data in real time as the user signs-up
Pull
Allows you to pull a list of marketing Opt ins for a given day
Session API - Subscription API.
Raw session data, “start” (arrive at venue), “interim” (dwell) and “stop”) (leave venue) for opted-in users.
Dataset API
Allows filtering of session data. Insights API - Reporting
You can obtain summary reports of usage e.g. devices, connection duration etc. - API automation tools
-
- Ansible
- Other
- Other API automation tools
-
- Subscription APIs require access token from OAuth 2.0 Identity
- Obtained using credentials provided during the onboarding process.
- Token must be included in an Authorization HTTP header
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- There's a 10GB monthly usage allowance. If you use more than 10GB in any month, we may give you a written warning (by email or otherwise). In extreme circumstances, if the levels of activity don't immediately decrease after the warning, we may reduce the quality of your Service for the rest of that month or permanently, suspend or terminate your Service.
- Usage notifications
- Yes
- Usage reporting
-
- SMS
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- Network
- Other
- Other metrics
-
- Monthly Service Reports to the customer are produced
- Based upon the system availability KPIs
- Service Performance Summary Report
- Service Desk Report
- Incident Summary Report
- Problem Management Report
- Root Cause Analysis for Priority 1 and major Incidents.
- Root Cause Bulletin
- Install, Move, Add and Change (IMAC) Delivery and Order Summary
- Service Performance (against Service Level Agreement targets) and more
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
- Physical access controls at data centre. Encryption of physical media.
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- Other
- Other protection between networks
- O2 Wifi services are physically separated from the buyer's network
- Data protection within supplier network
- Other
- Other protection within supplier network
-
Private WAN service
We comply to all the Government regulations around data protection including Digital Economy Act (DEA 2010), and Data Protection Act (DPA)
Availability and resilience
- Guaranteed availability
- Availability is dependent on Local site infrastructure, connectivity and the Core Network. The guaranteed availability will be based on the specific combination selected for the customer.
- Approach to resilience
- We have full resilience across all aspects of the Core network. This includes resilience within the Data Centres, across the Data Centres and connectivity in and out of the Data Centres.
- Outage reporting
- Any service outage is communicated via our Service Desk through our case management tool which is Service Now. For every incident ticket that is raised related to yourselves will mean you receive an e-mail when the case is opened, updated, resolved and closed.
Identity and authentication
- User authentication
- Other
- Other user authentication
- In order to use the O2 Wifi service, users will go through a simple, one off registration process. Once registered the device MAC address is ued to authenticate the device onto the service.
- Access restrictions in management interfaces and support channels
- Non applicable - we do not provide access to management interfaces as part of the standard service.
- Access restriction testing frequency
- Never
- Management access authentication
- Other
- Devices users manage the service through
- Dedicated device on a segregated network (providers own provision)
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 22/01/2010
- What the ISO/IEC 27001 doesn’t cover
- All relevant areas covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- CAS (T)
- ISO27001
- BS ISO/IEC 27001:2005
- BS EN ISO 14001:2004
- ISO 22301:2012
- OFCOM Metering and Billing Direction
- Payment Card Industry (PCI) v1.2.1 Data Security standard
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- CAS/T
- Information security policies and processes
- O2 has its own information security policy based on ISO27001. We have well developed internal processes for handling security events. We have security teams dedicated to specific areas. The business is audited by external auditors to ensure compliance with the standards we adhere to.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
A Change Advisory Board meeting is held to discuss the change. Any risks or conflicts with other changes are highlighted. Testing and roll back procedures are discussed.
Only once authorisation has been granted can the work take place.
The change management ticket is updated and closed with the outcome noted. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Our process which starts with hardening the equipment to reduce the likelihood of some vulnerabilities. For this we use CIS benchmarks for server and network equipment build. We also use OWASP for web applications We scan our hosts and networks with Qualys. We receive alerts from vendors. We receive reports from pen testers. We carry out an impact assessment. We remediate the issues, following a change control process, within defined timescales. If an issue cannot be remediated, the risk owner can raise an exemption. Regular governance meetings are held to discuss items on the risk register.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We aim for gpg13 best practice.
We log centrally to the O2 instance of Arcsight SIEM. Alerts on events are recorded as tickets, escalated to the correct team and investigated. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- O2 UK have a CERT (Computer Emergency Response) team. Incidents are escalated to them via defined process steps. They have close links with technical and legal people as well a senior management.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- Not applicable as the end users do not directly connect to the virtualisation environment.
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £48.91 an instance a month
- Discount for educational organisations
- No
- Free trial available
- No