Scroll

Content migration

We have extensive experience of managing high volumes of content through migration processes with various levels of editorial intervention. Scroll redesigned content for the flagship GOV.UK launch, merging dozens of websites into a single architecture, redrafting content to fit user needs and the new site design.

Features

  • Scroll can deliver entire content workstrands or supply content teams
  • Iterative approach using agile processes to plan for digital migration
  • We prioritise user experience and content readability
  • Expertise in managing/migrating content for websites of any size
  • Strategic and evidence-based approach to rationalising digital content
  • Risk and reputation management and escalation processes
  • Detailed tracking and reporting so customers can easily follow progress
  • Scroll can deliver bespoke training, manuals and business processes
  • User needs research, testing and analysis, and validating user experience
  • Our large admin team and many practitioners make scaling easy

Benefits

  • Strategic and collaborative approach to working with customer teams
  • Skilled liaison with developers, designers, policy teams and content owners
  • Over 16 years' experience advising on content migration across government
  • Balance between rewriting content and moving it with minimum rework
  • A fully quality-assured process that supports (not hinders) progress
  • Content planning across channels and integrating processes around social media
  • Scroll specialises in complex public-sector content
  • Specialist IA expertise within Scroll ensures successful, user-focused migrations
  • Scroll can ease your team into BAU through ongoing support
  • We design workflow and governance processes for handover into BAU

Pricing

£350 to £550 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

7 0 3 5 1 9 5 5 7 9 5 3 0 1 8

Contact

Scroll Hetty Meyric Hughes
Telephone: 07762096939
Email: projects@scroll.co.uk

Planning

Planning service
Yes
How the planning service works
Scroll advises clients on how best to prepare for their transition to cloud or adoption of new software: optimising content, creating efficiencies, and avoiding costly delays and pitfalls. We work collaboratively, building stakeholder engagement, advocating for content, and planning for the migration and content creation that will follow. We design practical, lean governance processes and provide a comprehensive knowledge transfer so that you can run your project autonomously. We also supply individuals or entire teams of content experts to implement these planned activities. We can flex our teams up and down quickly to fit with the agile development phases.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training and mentoring in all aspects of cloud content. This includes bespoke and public courses on content strategy, content design, content governance and all aspects of agile content production. Our courses are accredited by the CPD Certification Service.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our content migration service supports clients from the planning stage through to business as usual. We plan for knowledge transfer and help you put processes in place to maintain content. This ensures that after the migration, what users see stays up to date, useful, accurate and consistent over the long term.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Scroll has extensive experience in QA processes for cloud content and can design and manage processes for customers, or supply specialists to run QA to GOV.UK style. We are also experienced in the performance testing of digital content, monitoring usage metrics and other data to improve and iterate content continually. For migration projects, we design a fully quality-assured process that supports the migration and content processes and supports progress. Scroll prides itself on the quality of its content services, and we have a member of the team dedicated to developing and maintaining quality standards.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The same working day if received by noon; otherwise, by 10:00 the next working day. By 10:00 on the Monday morning for requests received over the weekend. We also have a support ticketing system available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We've not yet had the call for it but would welcome the opportunity to refine it.
Support levels
There is an out of hours phone support service 24/7 for emergencies.
We use web chat during normal working hours and also set up Slack channels and Trello boards for clients, as well as using any other collaborative apps you find helpful.
There is no additional cost for this level of support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 to £550 a person a day
Discount for educational organisations
Yes

Service documents