The next-generation education and resource solution delivering concept to delivery for evolving challenges of digital investigation. This platform delivers interactive, immersive multimedia led education modules, continual professional development and resources optimised for smartphones, tablets and the web, enabling access to professional knowledge, Procedure, Policy and Intelligence anytime, anywhere.
- Real time reporting
- Synchronised mobile access
- Identity Access Managed
- Off line local app content available in active mode
- Full interactive immersive visualised workflows
- Self managed content or a managed service
- Current legislation
- Current Search & Seizure guidance
- Pay per module or on a subscriber usage
- Full Continual Professional Development automation
- Streamlined analysis saving manual configuration & processing
- Big data scalability - automating workflow
- Access updated easy to understand Cyber Threats
- Access updated 'Safer Mobile Device Settings'
- Identity Access Management is built in for increased security posture
- Connect via HTTPS using SSL/TLS or mobile App
- Access latest digital forensics procedures
- Enterprise subscription reducing cost per user
- Mobile 24/7 Digital Investigation Coordination
- Manage training, CPD, IP & digital culture in one portal.
£0.00 per person
- Education pricing available
- Free trial available
Blue Lights Digital
|Software add-on or extension||No|
|Cloud deployment model||
|Service constraints||Available from the Apple App Store, Google Play Store App. Windows mobile is in development. Enterprise edition is issued through MDM policy and local procedures for organisations security compliance. Professional services are available for integration at our standard day rates.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
Toolset is Fresh Service.
SLA's available are 1 hr - 8hr - next business day response.
We have dedicated e-mail and chat channels available 24/7.
Service options include 24/7 human support available Service Desk or remote.
- Mon - Fri 9-5 Service Desk or remote support
- Automated bot support available on chat channels only
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support is on a reasonable endeavour basis and is included in our pricing.
Dedicated 'operational' support can be provided under our standard day rates for an investigating officer.
Technical developers can be provided to assist with data modelling, Data integration, Data Parsing, Data migration, API build, software integration, Network integration and automation under our standard day rates.
|Support available to third parties||No|
Onboarding and offboarding
Training is provided by the app itself. The UI and UX are designed for self provisioning. Content is navigated by breadcrumbs and visual pointers. The app has been UX tested for systems usability. With all versions of Discovery the 'About Discovery' module will demonstrate how to use the system.
Training can be provided for Administration purposes where administrators are required to manage cohorts, manage reporting metrics, report on currency and compliance and award credentials.
Training can be provided in design, build and operation of discover modules.
|End-of-contract data extraction||Data is deleted by Blue Lights Digital only. Note that any data downloaded to a container on a mobile device will remain at rest on that device. Therefore, clients are recommended to use MDM to manage access to the enterprise edition of the Discover App.|
|End-of-contract process||A subscription will lapse and no further updates will be provided to that user. Access to the web service will also be denied. The app, its content and workflow will remain at rest until deleted by the user or via an MDM function.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Desktop solution has admin back end portal for learning management system analytics. Mobile devices use a native app that does not have admin functionality, The Mobile app and desktop application are synchronous with the mobile up synchronising on network connectivity.|
|Description of customisation||
Modules can be updated through admin access portal by Web Services only. Access is via HTTPS with Identity Access Management applied.
Customer managed content can be updated and published to web and mobile users.
|Independence of resources||Load balancing, Clients can be allocated reserved instances for on demand scaling.|
|Service usage metrics||Yes|
|Metrics types||Transaction by user, client to domain.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Scale, obfuscating techniques, or data storage sharding|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Any data that is managed on behalf of the client can be extracted and sent to the client in a format of there choosing.|
|Data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Availability of less than 99.95% but equal to or greater than 99.0% is guaranteed by a 10% service credit for failure to meet SLA.
Availability less than 99.0% is guaranteed by a 30% service credit for failure to meet SLA.
|Approach to resilience||We utilise elastic load balancing, computing clusters, autoscaling and cloud flaring (DNS obfuscation) to add resilience to our cloud environments.|
|Outage reporting||Email alerts to users.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access to the Decypher system is limited by identity Access Management to known and vetted users only. Three factor authentication is required via a RSA key, Password and Username.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Description of management access authentication||IP White Listing|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Through Cyber Essentials and NCSC cloud principles.|
|Information security policies and processes||
We use a shared responsibility model between customers and Blue Lights Digital. We operate, manage, and control the components at the operating system layer down to the physical security of the servers in which the services are provided (including updates and security patches), other associated application software, as well as the configuration of firewalls. ,
It is possible to enhance security and/or meet more stringent compliance requirements by leveraging technology such as host-based firewalls, host-based intrusion detection/ prevention, and encryption which can be requested by our clients at additional charges.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Any changes to our systems are first managed by impact and risk assessment. Any changes to architecture, software or network access is tested within a development environment before release to production. A production snapshot is available for roll back.
Security assessment is managed through in house pentesting an testing procedures. External pen testing is subject to additional charges.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
As part of our Cyber Essentials programme we practice identifying, classifying, remediating, and mitigating vulnerabilities.
We use vulnerability scanners to identify known vulnerabilities, such as open ports, insecure software configuration, and susceptibility to malware. For unknown vulnerabilities, such as a zero-day attacks we relay on updates to our vulnerability scanners such as OWASP ZAP. Vulnerability testing is also part of our test automation processes.
Correcting vulnerabilities involves the installation of a patch, a change in network security policy, reconfiguration of software, or educating users about social engineering.
We are active members of OWASP, CISP and Black Hat communities.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We license SiteLock TrueCode Static Application Security Testing (SAST) for source code analysis. Also known as "white-box" testing, TrueCode finds common vulnerabilities by analysing 100% of the source code in our applications without actually executing them, and adds critical layer of security by protecting our web applications.
Our SAST is automated to send alerts if a breach or malware is detected.
|Incident management type||Supplier-defined controls|
|Incident management approach||
The activities within our incident management process include:
Incident detection and recording
Classification and initial support based upon known errors and new events
Investigation and analysis
Resolution and record
Incident ownership, monitoring, tracking and communication
We report on incidents with a full disclosure policy to ensure any impact can be contained and a resolution is satisfactory to the end user.
Incident reports are provided by e-mail to the end user.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Police National Network (PNN)|
|Price||£0.00 per person|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
The Discovery App is free from the Apple and Google App Store.
Blue Lights Digital will provide a 30 day fee trial to selected content modules. The modules available are:
Cell Site Analysis
Glossary for Digital Investigations
Online Investigations (OSINT)
Safe Social Media
Search & Seizure