Microsoft Teams governance and provisioning with Powell Teams
Powell Teams is a Microsoft Teams add-in that will improve the employee experience and introduce extra features to boost the adoption process for companies that are using Microsoft Teams. A company can now ensure that each employee in an organisation can collaborate in an efficient way with Powell Teams.
Features
- Governance, risk management and compliance (GRC)
- End User provisioning under controlled conditions of Microsoft Teams
- Microsoft Teams life-cycle management
- Microsoft Teams navigation and usability enhancement
- Create Teams templates with predefined settings, channels and tabs
- Prevent the creation of duplicate Teams with approval workflows
- Update published Team templates seamlessly in one click
- Promote recent activities, news, documents, events and conversations
- Propose department Teams to the right people with AI
- Reporting; Track all activity from the administration dashboard
Benefits
- Offer a simplified experience and boost adoption
- Control Teams Onboarding and Growth
- Manage Teams Content Sprawl
- Optimize the process for Teams provisioning and avoid redundant Teams
- Full overview of your Teams with at a glance monitoring
- Promote moderation and support employee adoption
- Control your Teams infrastructure with integrated approval workflows
- Optimize employee use with insight reporting and activities tracking
- Keep your environment clean with synchronized updates and archiving
- Promote your usage of Teams within your governance framework
Pricing
£0.35 to £2 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 9 9 9 3 7 1 6 6 6 7 5 4 6 5
Contact
Intelogy Limited
Andrew Tomlins
Telephone: 02037473506
Email: andrew.tomlins@intelogy.co.uk
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Microsoft Teams
- Cloud deployment model
- Public cloud
- Service constraints
- Having a valid Microsoft 365 license with Microsoft Teams enabled
- System requirements
-
- Microsoft Office 365 tenant and Microsoft 365 licenses (per user)
- Browser support: Edge, Safari, Chrome and Firefox
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our help desk operates on UK Office hours only. Our response times are based on the following priority levels (as defined by the ticket raiser):
P1 – (Urgent) - 2 hours response;
P2 – (High) - 4 hours response;
P3 – (Normal) - 10 hours response;
P4 – (Low) - 10 hours response times. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Standard support level: Business-critical incident: Resolution time: 8 hours, this means that we commit to make our best efforts to solve the issue within 8 hours. Non-business-critical incident: Response time: 8 hours during business days (Monday to Friday) from 7 AM to 5 PM UK time Solving time: 5 days, this means that we commit to make our best efforts to solve the issue within 5 hours. Cost: Our standard support is included within the subscription cost of the software. Premium Support (Optional) *Business critical/Non-critical 24*7 - Response time: *1.5h/5h -30 tickets /month 24*5 - Response time: 2h/8h -25 tickets/month 12*7 - Response time: 2h/8h -20 tickets/month 12*5 - Response time: 2h/8h -15 tickets/month Costing available On-demand for each option Additional Services: A dedicated engineer in the support team to manage the customer requests (50% FTE) - 2 days/month on-premise A dedicated CSM to facilitate adoption, present new features and roadmap 2 days/month on-premise
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Intelogy is the preferred Enterprise partner for Powell Teams within the UK. Our consultants will engage with your key stakeholders to discuss your classification and configure appropriately.
This is conducted mostly via a half day remote workshop but if local to London or South East, pandemic conditions allowing, can be done on-site.
If you feel you need more support Intelogy would be available for Powell Teams design and build services (see Cloud Support services). - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- If the subscription is not renewed, the customer stops having access to the features provided by Powell (i.e: terms classification). Importantly, your data will still remain accessible in your tenancy and therefore there is no off-boarding required.
- End-of-contract process
- All customer data is stored on their own tenancy and therefore, if the customer does not renew Powell licenses (but retains their Office 365 tenancy) all data remains under customer control. i.e. there is no off-boarding required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The application is scaled to give a more effective mobile interface
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Customisation can be built into the product by deploying custom solutions or more simply changing the configuration of the components
Scaling
- Independence of resources
- Microsoft cloud services will auto scale to meet the demand placed on them by various users, including auto throttling to ensure that one cloud user can not fully utilise all resources available to that service.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Metrics include: Number of owners, guests, members, number of Teams by templates
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Powell Software
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- N/a
- Data export formats
- Other
- Other data export formats
- N/a
- Data import formats
- Other
- Other data import formats
- N/a
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Microsoft guarantees a 99.9% uptime of their services
- Approach to resilience
- Our CDN is replicated across two Datacenters. Office 365 employs resilient networks within its own data centers as well as providing geo-redundancy, having paired data centers within each Geo. Full detail of this can be found here: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
- Outage reporting
- For the Powell Software platform: Through the management dashboard (Powell Manager) For O365 outages: Outages are reported through the Microsoft 365 Service Health dashboard available within the Admin portal.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
-
Management interfaces are limited to select users only (defined as "Senior Managers" and Intelogy support staff).
Support channels are limited to the same subset of people. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- CSA CCM version 3.0
- Information security policies and processes
- Information security policies and processes All of our internal infrastructure is hosted and managed by Microsoft Azure. We have no internal server. The security policy is followed according to the recommendations of Microsoft Advisor + compliance center. We have launched the process to be ISO 27001 certified
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £0.35 to £2 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- We can provide on case-by-case basis access to a demonstration site for a limited period to support the customer evaluation process.