The Questback EFS Employee platform is specifically designed to measure employee engagement metrics and associated areas. The platform includes pre-defined survey questions but it is easy to create custom questionnaires – even with adaptive (mobile friendly) layouts.
- Responsive layout for access from any device
- Advanced and comprehensive questionnaire editor
- Integrated reporting tool for easy data analysis
- Guaranteed data security
- Integration to ESR
- Segmentation of staff data
- Support for multi-media and dynamic content
- Pre-defined survey content
- Targeted communication and alerts to staff
- Forums & discussion boards
- Access surveys from any device
- Segment staff to allow targeted surveys
- Collect and measure in a structured way
- Get deeper understanding of employees
- Get immediate analysis of all survey questions
- Increase response rates through a more engaging survey experience
- Increase understanding of employee journey
- Improve retention, reduce absence
- Support sharing of best practice,
- Improve ideation
£5000 to £50000 per unit per year
- Education pricing available
0207 403 3900
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||No. Our service is available online from a secure data centre and has been at least 99.95% available for the last four years.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Regular Client support is available from Questback support between the hours 9:30 a.m. and 6:00 p.m GMT/BST Monday to Friday, excluding statutory holidays and bank holidays. Support queries will be accepted by email to firstname.lastname@example.org or by telephone.
Response times vary depending on the severity of the incident. Our SLAs are:
1. Critical - within 30 minutes
2. Major - within 3 hours
3. Medium - within 6 hours
Support is available outside working hours at additional cost. This is on a case by case basis.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Questback support services cover the Questback hosting environment used for the provision of the Questback solution,
including the hardware (servers, firewalls, routers, load balancers, databases and network), and software (server operating system
and the licensed application software modules).
There is a standard level of support for all businesses.
A customer success manager will be provided if requested at an additional cost.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Questback provides an initial workshop to confirm the scope. We then provide onsite or online training (depending on whether the business wishes to minimise travel costs) and full documentation for our solution.|
|End-of-contract data extraction||Users are able to extract data in a wide range of formats for any survey that they carry out on the platform. Other data extracts are available on request.|
|End-of-contract process||Clients have the opportunity to export all data within the period of the contract. Once formal notification has been received of termination and the contract has been completed the formal process to securely remove data (media, hard drives etc) would be triggered.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
End users will access the same service regardless of device. Our surveys and content are mobile responsive.
Administration users will need to use a desktop to access administration features.
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||We regularly test the features of our solution to ensure compliance with standards. As a global solution we focus on mobile responsiveness rather than a single usability standard, though we test with a range of technologies - for example JAWS screen reader.|
|Description of customisation||
The end user interface can be configured.
It can be embedded into other websites/intranets.
Configuration can be done by the buyer's administration users.
Customisation is carried out by Questback Professional Services.
|Independence of resources||
Questback provide a scalable cloud service. Each instance of the solution has its own database and is horizontally and vertically scalable.
This allows us to support major enterprises with more than 20 million completed surveys every year.
|Service usage metrics||Yes|
|Metrics types||As part of our customer success programme we deliver service usage metrics in an agreed timeframe.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||By selecting the area of feedback that they are interested in (a specific survey for example) and either requesting an export from the Questback support desk in a relevant format or by asking an internal admin user to generate the relevant export, which is a simple task.|
|Data export formats||
|Other data export formats||XLS|
|Data import formats||
|Other data import formats||XLS|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We guarantee 99.95% availability|
|Approach to resilience||All physical components are redundant including internet access, network components and storage. The hosting system is based on VMware cluster and IBM SVC storage cluster technology. Our hosting environment has been certified to ISO 27001 and ISO/IEC 20000-1:2011.|
|Outage reporting||Questback notify our customers of any outages using email alerts and other agreed communication methods on customer by customer basis.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
We can restrict access to our site by whitelisting of IP addresses
|Access restrictions in management interfaces and support channels||We restrict access through user profiles and permissions through the Questback UAC.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Datenschutz cert GmbH|
|ISO/IEC 27001 accreditation date||01/03/2015|
|What the ISO/IEC 27001 doesn’t cover||
Please note that the following is INCLUDED:
A.5. Information security policies
A.6. Organization of information security
A.7. Human resource security
A.8. Asset management
A.9. Access control
A.11. Physical and environmental security
A.12. Operations security
A.13. Communications security
A.14. System acquisition, development and maintenance
A.15. Supplier relationships
A.16. Information security incident management
A.17. Information security aspects of business continuity management
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||TUV Sud|
|PCI DSS accreditation date||30/01/2017|
|What the PCI DSS doesn’t cover||??|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Questback have a detailed information security policy to ensure that our customer data is secure and it's associated procedures and processes are in place. A copy of this document can be provided on request.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||The Questback solution's code is checked against OWASP guidelines as part of the code review process. We conduct regular reviews of our security features and data centre. We also carry out regular vulnerability assessments using OpenVAS.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Questback carries out annual penetration test, the results of which are made available to customers on request. In addition to this, our customers regularly request their own tests and this includes government, financial services, professional services and other highly regulated services.
Any security issues that are identified are rapidly rolled out to our customer installations by our technical support team.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Vulnerability scans with OpenVAS are performed for each server every month.
Intrusion Detection Systems (IDS) monitor network or system activities for malicious activities or policy violations and produces electronic reports to a management station. In addition, for attacking IP’s, a process is triggered to 'shun' these IP’s over a period of time (at least 24 hours). Automated eMail notifications are sent to inform all responsible stakeholders.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Questback uses our support process to manage incident reporting and common events.
Questback follow relevant ITIL processes for incident management.
In order to keep track of changes, risks and deadlines, there is a defined annual cycle for the IT service and the IT security management which is available on request.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£5000 to £50000 per unit per year|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|