Support and consulting for Docker containers and processes. With our fully-managed process we offer the resources to process your business requirements and create a tailored SLA to support your Operations team during and beyond our successful implementation of a project.
- Deploy microservices and traditional apps.
- Pre-defined Service Level Agreements (SLAs).
- Support packages that suit your requirements
- Docker is built for inherent scalability.
- Streamline collaboration between developers.
- Cloud Native Computing Foundation Member.
£650 to £1250 per person per day
020 3608 0110
|How the planning service works||
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||We provide various training courses related to Containers and Kubernetes. More information on these can be found here: http://k8s.training/|
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||We work with our clients assess and identify key issues, propose solutions and implement these based on their requirements.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.
|Service constraints||In most cases and due to the nature of cloud technology, support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Web chat support||No|
|Support levels||Standard SLA coverage is 09:00 - 18:00 normal working days. 24/7 and custom SLA terms available on request.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£650 to £1250 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|