Stream UK

CloudPay

CloudPay is fully integrated with Stripe, one of the world’s leading payment processing platforms, CloudPay allows rights-holders to control and manage their subscribers within a user-friendly ecosystem.

And of course, every implementation of Cloud Pay comes backed by full documentation, implementation assistance and StreamAMG’s signature post-launch support.

Features

  • Be in control by setting up new packages
  • Create discount codes whenever you like
  • Create gifts for subscribers
  • Geo-block payments
  • View customer histories
  • Advanced analytics
  • Fully integrated with Stripe - leading payment processing platform
  • Rights control - control and manage your subscribers

Benefits

  • Flexibility to add and amend packages as you wish
  • Fine-tune your strategy using clear insights from detailed analytics
  • Easy to use and user-friendly ecosystem
  • Supports modern payments and currencies, including PayPal
  • Comprehensive range of paywall settings
  • Mobile-responsive interface for customer and subscription management

Pricing

£350 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

6 9 7 5 3 5 6 3 2 9 8 8 4 3 2

Contact

Stream UK Tom Harris
Telephone: 020 7419 2842
Email: tenders@streamamg.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No constraints.
System requirements
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
StreamAMG's support response time depends on severity and on our Bronze, Silver or Gold (weekend support) support options. We aim to respond to questions with 30 minutes of submission during weekdays 9am to 5pm. Outside of this, we would respond to questions within 30 minutes of the start of the next working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Screen reader support: it is accessible via screen readers Keyboard navigation: Every component can be accessed using a keyboard without requiring a mouse or trackpad. Colour contrast: all text is clearly visible when using colour with enough contrast.
Onsite support
Yes, at extra cost
Support levels
Support Levels: Bronze - £100 per month - via email/support desk weekdays 9-5pm. Silver - £250 per month - via telephone and email/support desk weekdays 9-5pm. Gold - £800 per month - via telephone and email/support desk all week 24/7.

(All support levels in include a technical account manager and support via a cloud support engineer.)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
StreamAMG provides a range of resources to help users get started with our services. We provide onsite training, online training and user documentation to help users start using our services.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users can download their data via the service interface, or request a mass download from StreamAMG's client services team.
End-of-contract process
Deletion of data is included within the contract. Export of data requires an additional charge (£750 per day).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We have a carefully designed mobile interface that allows you to access all features that are available on desktop.
Service interface
Yes
Description of service interface
CloudPay's interface is designed to be easy to use through a browser.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We test our products with assistive technologies to meet the required standards.
API
Yes
What users can and can't do using the API
Users cannot set up the service through the API and they cannot make changes through the API. There are no limitations to how users can set up or make changes through the API.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We can customise CloudPay's API in order to allow users access in exactly the way you want. The paywall settings can be customised from 30-second previews advertising subscription-based content, to one-off live streams, requiring content access fee.

All other features can be reviewed for customisation on request and at additional cost i.e. show a buyer's branding, such as logo or brand colours across interfaces.

Scaling

Independence of resources
We have auto-scaling parameters set up within our Amazon Web Services (AWS) infrastructure and regularly conduct Load Reviews. Therefore, StreamAMG can efficiently manage increased demand by other users.

AWS continuously monitors service usage and maintains a capacity planning model to assess infrastructure usage and demands frequently.

Analytics

Service usage metrics
Yes
Metrics types
The users can view detailed analytics such as:

- Total revenue
- Total gross
- Total subscriptions
- Current active subscriptions
- Failed renewals
- Gross refunds
- Cancellations
- Total churn
- Transaction logs for subscription plans
- Email logs
- Renewals logs
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export their data via the user interface.
Data export formats
CSV
Data import formats
Other
Other data import formats
None

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our standard SLA is 99.97%. Users are refunded at double the pro-rata rate for any time beyond that, up to a maximum of the total fees due in the month in question.
Approach to resilience
Available on request
Outage reporting
Our service reports any outages via a public dashboard and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
StreamAMG controls access via unique user ID/password authentication. No actions are permissible without authentication.
Access restrictions in management interfaces and support channels
For management interfaces there is per user restriction. There are no restriction on support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Amazon Web Services (AWS)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our information security policies are the responsibility of our CTO.

We have ISO 9001 certification for ‘Webcasting and Associated Services’ since 19th August 2003.

StreamAMG has gained Cyber Essentials certification.

Policies are reviewed on an annual basis, or as needed, to ensure that the policy remains aligned with changes to relevant laws, contractually obligations and best practice.
Information security policies and processes
StreamAMG's security policies and operating procedures are fully compliant with regional and EU legislation and industry best practice.

We have Cyber Essentials certification. This certification tests data and application sensitivity and risk including the provision of suitable application firewalls, patch management, antivirus and antimalware tools.

All our employees are familiarised with StreamAMG's security policies.

In the event that a security incident occurs, we would immediately inform the CIO, CTO and Support teams. We have an incident management system in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is via written request and response.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We undergo penetration testing on an annual basis. Patches are deployed within one working day. Information comes from a variety of sources, but we contract with a third party for DDOS protection.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
StreamAMG has implemented a global quality control on the entire system. We have three layers of monitoring, based on: - Nagios; - CopperEgg; and - our own proprietary AudioMon. This three-tiered approach gives 99.99% precision of the monitoring system and excellent reliability. We guarantee the availability, security, resilience and reliability of the solution and all its functionalities 24/7.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
StreamAMG has an efficient incident management system and process in place for existing clients to ensure the logging and follow-up of each problem. We have pre-defined processes for common events. All incidents are tracked within our Atlassian and HelpScout desks. Incident reports are provided within 8 working hours. We send a full incident report to the client, which serves as an official record of the incident and all subsequent activity related to the incident is recorded in this document.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£350 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to all software for a limited time
Link to free trial
Www.streamamg.com

Service documents