CloudPay
CloudPay is fully integrated with Stripe, one of the world’s leading payment processing platforms, CloudPay allows rights-holders to control and manage their subscribers within a user-friendly ecosystem.
And of course, every implementation of Cloud Pay comes backed by full documentation, implementation assistance and StreamAMG’s signature post-launch support.
Features
- Be in control by setting up new packages
- Create discount codes whenever you like
- Create gifts for subscribers
- Geo-block payments
- View customer histories
- Advanced analytics
- Fully integrated with Stripe - leading payment processing platform
- Rights control - control and manage your subscribers
Benefits
- Flexibility to add and amend packages as you wish
- Fine-tune your strategy using clear insights from detailed analytics
- Easy to use and user-friendly ecosystem
- Supports modern payments and currencies, including PayPal
- Comprehensive range of paywall settings
- Mobile-responsive interface for customer and subscription management
Pricing
£350 a licence a month
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 12
Service ID
6 9 7 5 3 5 6 3 2 9 8 8 4 3 2
Contact
Stream UK
Tom Harris
Telephone: 020 7419 2842
Email: tenders@streamamg.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No constraints.
- System requirements
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- StreamAMG's support response time depends on severity and on our Bronze, Silver or Gold (weekend support) support options. We aim to respond to questions with 30 minutes of submission during weekdays 9am to 5pm. Outside of this, we would respond to questions within 30 minutes of the start of the next working day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Screen reader support: it is accessible via screen readers Keyboard navigation: Every component can be accessed using a keyboard without requiring a mouse or trackpad. Colour contrast: all text is clearly visible when using colour with enough contrast.
- Onsite support
- Yes, at extra cost
- Support levels
-
Support Levels: Bronze - £100 per month - via email/support desk weekdays 9-5pm. Silver - £250 per month - via telephone and email/support desk weekdays 9-5pm. Gold - £800 per month - via telephone and email/support desk all week 24/7.
(All support levels in include a technical account manager and support via a cloud support engineer.) - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- StreamAMG provides a range of resources to help users get started with our services. We provide onsite training, online training and user documentation to help users start using our services.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Users can download their data via the service interface, or request a mass download from StreamAMG's client services team.
- End-of-contract process
- Deletion of data is included within the contract. Export of data requires an additional charge (£750 per day).
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- We have a carefully designed mobile interface that allows you to access all features that are available on desktop.
- Service interface
- Yes
- Description of service interface
- CloudPay's interface is designed to be easy to use through a browser.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- We test our products with assistive technologies to meet the required standards.
- API
- Yes
- What users can and can't do using the API
- Users cannot set up the service through the API and they cannot make changes through the API. There are no limitations to how users can set up or make changes through the API.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
We can customise CloudPay's API in order to allow users access in exactly the way you want. The paywall settings can be customised from 30-second previews advertising subscription-based content, to one-off live streams, requiring content access fee.
All other features can be reviewed for customisation on request and at additional cost i.e. show a buyer's branding, such as logo or brand colours across interfaces.
Scaling
- Independence of resources
-
We have auto-scaling parameters set up within our Amazon Web Services (AWS) infrastructure and regularly conduct Load Reviews. Therefore, StreamAMG can efficiently manage increased demand by other users.
AWS continuously monitors service usage and maintains a capacity planning model to assess infrastructure usage and demands frequently.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
The users can view detailed analytics such as:
- Total revenue
- Total gross
- Total subscriptions
- Current active subscriptions
- Failed renewals
- Gross refunds
- Cancellations
- Total churn
- Transaction logs for subscription plans
- Email logs
- Renewals logs - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users can export their data via the user interface.
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- None
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Our standard SLA is 99.97%. Users are refunded at double the pro-rata rate for any time beyond that, up to a maximum of the total fees due in the month in question.
- Approach to resilience
- Available on request
- Outage reporting
- Our service reports any outages via a public dashboard and email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Username or password
- Other
- Other user authentication
- StreamAMG controls access via unique user ID/password authentication. No actions are permissible without authentication.
- Access restrictions in management interfaces and support channels
- For management interfaces there is per user restriction. There are no restriction on support channels.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Amazon Web Services (AWS)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
Our information security policies are the responsibility of our CTO.
We have ISO 9001 certification for ‘Webcasting and Associated Services’ since 19th August 2003.
StreamAMG has gained Cyber Essentials certification.
Policies are reviewed on an annual basis, or as needed, to ensure that the policy remains aligned with changes to relevant laws, contractually obligations and best practice. - Information security policies and processes
-
StreamAMG's security policies and operating procedures are fully compliant with regional and EU legislation and industry best practice.
We have Cyber Essentials certification. This certification tests data and application sensitivity and risk including the provision of suitable application firewalls, patch management, antivirus and antimalware tools.
All our employees are familiarised with StreamAMG's security policies.
In the event that a security incident occurs, we would immediately inform the CIO, CTO and Support teams. We have an incident management system in place.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Change management is via written request and response.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We undergo penetration testing on an annual basis. Patches are deployed within one working day. Information comes from a variety of sources, but we contract with a third party for DDOS protection.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- StreamAMG has implemented a global quality control on the entire system. We have three layers of monitoring, based on: - Nagios; - CopperEgg; and - our own proprietary AudioMon. This three-tiered approach gives 99.99% precision of the monitoring system and excellent reliability. We guarantee the availability, security, resilience and reliability of the solution and all its functionalities 24/7.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- StreamAMG has an efficient incident management system and process in place for existing clients to ensure the logging and follow-up of each problem. We have pre-defined processes for common events. All incidents are tracked within our Atlassian and HelpScout desks. Incident reports are provided within 8 working hours. We send a full incident report to the client, which serves as an official record of the incident and all subsequent activity related to the incident is recorded in this document.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £350 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Full access to all software for a limited time
- Link to free trial
- Www.streamamg.com