Bridgeway Security Solutions

Entrust Datacard SSL Certificate Service

Entrust Datacard offers a certificate discovery and managed PKI service providing one-click visibility, greater simplicity and reporting via a customisable dashboard for ALL public and private trust SSL TLS certificates, regardless of CA.
Our unique flexible subscription plans enable customers to reuse certificates on demand at no extra cost.

Features

  • Organisation Validated SSL Certificates
  • Extended Validated SSL Certificates
  • Multi Domain SSL Certifcates
  • Wildcard Certificates
  • Discovery of Private and Public Certificates
  • Secure Signing of PDF and Office documents
  • Secure Email SMIME
  • Mobile Device Certifcate
  • Code Signing

Benefits

  • Feature rich and configurable certificate management platform
  • Ability to recycle, reuse and repurpose certificates
  • Unlimited server licensing
  • Unlimited reissue at no extra cost
  • Automated installation on IIS and Apache Servers
  • Enhanced website security, malware and vulnerability scanning
  • SSL Server Test and Best Practice notifications
  • UK based 24x5 phone, email and webchat support
  • Integration with Venafi and ServiceNow with our API service
  • Web based user certificate request with administrator approvals

Pricing

£32 per unit per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 9 7 2 5 8 8 4 3 7 0 0 9 7 8

Contact

Bridgeway Security Solutions

Jason Holloway

01223 979 090

g-cloud@bridgeway.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Digital certificates can be used almost anywhere in a modern IT world - from mobile devices, to desktop VoIP phones, and from PCs to servers. Most internet applications need end-to-end encryption, and trusted digital certificates are a necessary addition to secure these links. The standalone SSL tester also verifies deployments
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
No constraints.
System requirements
Any current up-to-date web browser is supported

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our SLAs target a first considered response within 1 hour (15 minutes telephone response) from initial ticket being logged, with a target resolution of 48 hours. Different SLAs apply according to mutually-agreed priority level. Additional support levels are available upon request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Online chat can be accessed through any product pages (e.g. https://www.entrustdatacard.com/products/categories/ssl-certificates) and from within the console as well. Chat is available from 8:00 PM EST Sunday to 8:00 PM EST Friday.
No accessibility testing has been performed on this service.
Web chat accessibility testing
No accessibility testing has been performed on this service.
Onsite support
Yes, at extra cost
Support levels
All costings include our Silver support which is available 24x 5 with UK based support. This can be extended to include full 24x7 and/or onsite consultancy visits.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Provision for the user base includes online and searchable help function as well as access to the e-book 'Bulletproof SSL'
To make the transition as seamless as possible, Entrust will offer free training sessions to ALL administrators

Training includes:
• Complete overview of Certificate Management Service
• Review on certificate types
• Entrust best practices
• Future roadmap
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
All customer data can be exported upon contract end, via the reporting centre CSV format
End-of-contract process
Customer has the option to renew their service and certificates. If the customer decides not to, then all live certificates are revoked at the end of the subscription term.
Service is switched off and remaining server/service data destroyed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Access to the Management platform is via any up-to date web browser and access is possible via a mobile device, though not recommended
Service interface
Yes
Description of service interface
Accessible from any web browser, an intuitive dashboard delivers critical insights in real-time reporting on actionable activity that helps you avoid security lapses and stay in compliance.
Accessibility standards
None or don’t know
Description of accessibility
No accessibility testing has been undertaken.
Accessibility testing
No accessibility testing has been undertaken.
API
Yes
What users can and can't do using the API
API provides programatic access three levels of access depending on the end user requirement. Creation of the API user is via the management portal, via secure access.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Various aspects of the management portal can be configured to enable a user specific experience.
The Dashboard can be configured to reflect various reports that are available or have been customised for the the user. This includes creations of o graphical interfaces to enhance the visual look and feel.
Email alerts can be created based on thresholds or best practices

Scaling

Independence of resources
Customers can choose between a public cloud, private cloud or on-premises deployment, according to risk appetite, server integration and service management preferences.
Services are covered by availability guarantees, which vary from option to option. Contact us for further details.

Analytics

Service usage metrics
Yes
Metrics types
Entrust Datacard can provide the most comprehensive usage and compliance reporting on the market, including a variety of system, administration and management reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Entrust

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Administrators can export the relevant detail via API or CSV export
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
ECS Enterprise is available for certificate issuance (24) hours per day, seven (7) days per week, excluding planned maintenance windows. During periods of high activity, EDC Support strives to maintain SLA in accordance with the customers chosen support plan.
Approach to resilience
Available on request. Standard meets all requirements of our industry accreditations, including Webtrust, EV, Baseline, AATL accreditations
Outage reporting
Email alerts, and dashboard information.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
The Entrust Certificate Service supports the use of role based access which includes a Super-Admin, Sub-Admin, Requester and API user roles. All roles require authenticated access and the rights and permissions are authorised based on the principle of least privilege.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-LIGN
ISO/IEC 27001 accreditation date
Issued 3/4/16
What the ISO/IEC 27001 doesn’t cover
Scope covers Entrust Datacard’s Information Security Management System (ISMS) in accordance with the requirements of ISO standard ISO/IEC 27001:2013 is to appropriately preserve Confidentiality, Integrity and Availability (CIA) of the information assets within Entrust Datacard’s critical IT and Corporate Operations.

The ISMS framework is a documented management system that serves as Entrust Datacard’s mechanism to appropriately identify, select, maintain and improve information security controls that are critical to its clients and business, while also providing Information Assurance to interested parties.

The boundary of the system include:
1. Incident management – “security incidents”
2. Human resources
3. Critical information technology assets
4. Logical access to critical servers and databases
5. Secure storage, transmission, and replication of sensitive information 6. Customer support services
7. Application development
8. Physical access controls

Other elements are therefore to be considered out of scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Webtrust
  • EV Baseline Requirements
  • AATL

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Entrust Datacard Information Security Management System (ISMS) is a set of policies for systematically managing sensitive data.
This strategy is based on adherence to a set of controls and compliance with international, and industry regulations and policies such as:
• ISO 27001
• NIST 800-53
• Certificate Authority Browser (CAB) Forum Webtrus

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Security and risk teams assess potential impact before implementation. Peer and security team code review, automated testing and audited code tracking allow for the services to be tracked throughout their lifetime.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
"Entrust Datacard has a continuous vulnerability discovery and remediation program.
Process is built on industry certified tools and procedures and is facilitated by competent and experienced professionals.
The Threat and Vulnerability Management (TVM) controls and measures are audited several times a year by qualified auditors.
Further detail are available on request"
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Entrust Datacard has a continuous vulnerability discovery and remediation program.
Process is built on industry certified tools and procedures and is facilitated by competent and experienced professionals.
The Threat and Vulnerability Management (TVM) controls and measures are audited several times a year by qualified auditors.
Further details are available on request
Incident management type
Supplier-defined controls
Incident management approach
The Threat and Vulnerability Management (TVM) controls and measures detail the incident management process
Further details are available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£32 per unit per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Time limited trials available.

Service documents

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