Bluecube Technology Solutions

Microsoft 365 Apps for business

Microsoft 365 Apps for business gives you Office, wherever you go, with latest tools for productivity, collaboration, compliance and BI. Always have up-to-date versions of familiar Office applications, no matter which device you’re using – PC/Mac, tablet or phone. OneNote, Word, Excel, PowerPoint, Outlook, Publisher, Teams, Access, OneDrive.

Features

  • Full Microsoft Office client.
  • Word, Excel, PowerPoint, Outlook, OneNote, Teams for Business.
  • Publisher, Access, OneDrive for Business, Sway, Teams, Office Online.
  • 1Tb Cloud Storage per user.
  • Office on PCs, Macs, Windows, iPad and Android

Benefits

  • Co-edit and co-author documents, marking comments as done.
  • Noting, embedding photos, spreadsheets and diagrams in OneNotes.
  • Communicate with instant messages, voice, video and desktop sharing.
  • Capture ideas how you work best -
  • Open PDFs and edit on PC/Macs, Tablets and Phones.
  • Create / edit from browsers.
  • Store and share files to collaborate faster.
  • Enhance professional, digital story-telling with Sways.
  • Excel with Power Maps, Power Query and Power Pivots.

Pricing

£6.38 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

6 9 6 3 0 9 3 0 9 5 1 5 1 1 9

Contact

Bluecube Technology Solutions Solutions Team
Telephone: 0845 257 8010
Email: enquiries@bluecube.uk.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The software is designed to work with the latest browsers and versions of Office. If you use older browsers and versions of Office that are not in mainstream support Microsoft won’t deliberately prevent you from connecting to the service, but the quality of your Microsoft 365 experience may diminish over time. Microsoft won’t provide software updates to resolve non-security related problems.
System requirements
  • See URL Below;
  • https://support.office.com/en-gb/article/
  • Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our Service Desk is available 24/7 and we guarantee a 15 minute response to all tickets logged.

We also benefit from Microsoft Support that provides the following SLA's;

Critical: Available 24/7, response in 1 hour.
High: 24/7 next day for Enterprise.

See also https://products.office.com/en-us/business/office-365-for-business-support-options
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD).
Onsite support
Yes, at extra cost
Support levels
We can provide a wrap around inclusive support package that provides all support needs, including onsite support. or on-site support can be purchased on an ad-hoc basis for a day rate of £900.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/

We also provide a series of self help visons from our support portal, Lighthouse. In addition to a wrap around support service that is available for an extra cost.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Please see https://products.office.com/en-us/business/office-365-online-data-portability
End-of-contract process
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service features remain unchanged. Layout due to varying screen sizes is the only different.
Service interface
Yes
Description of service interface
Please see https://products.office.com/en-gb/business/office-365-administration
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD).
API
Yes
What users can and can't do using the API
The full API details are avilable online at dev.office.com
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

Independence of resources
Please see ... https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/

Analytics

Service usage metrics
Yes
Metrics types
https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business.

BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.

OneDrive and SharePoint also use file-level encryption to encrypt data at rest. Office 365 moves beyond a single encryption key per disk to deliver a unique encryption key so that every file stored in SharePoint Online—including OneDrive for Business folders—is encrypted with its own key.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Please see
  • http://fasttrack.microsoft.com/office/onboard/50
  • For the assistance we provide to upload and onboard data

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/
Approach to resilience
https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
Outage reporting
Via the service status portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms. This enables sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Users with cloud identities are authenticated using traditional challenge/response. The web browser is redirected to the Office 365 sign-in service, where you type the user name and password for your work or school account. The sign-in service authenticates your credentials and generates a service token, which the web browser posts to the requested service and logs you in.
Access restrictions in management interfaces and support channels
Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB"
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Standards Institution (BSI)
ISO/IEC 27001 accreditation date
15th Jan 2019 for Microsoft and 15 Oct 2017 for Bluecube
What the ISO/IEC 27001 doesn’t cover
https://docs.microsoft.com/en-us/microsoft-365/compliance/offering-iso-27001?view=o365-worldwide
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
02-Dec-11
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Service scope for office 365 is described in this document:

http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27001, ISO 27018
  • SOC 1, SOC 2,
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171, HIPAA/HITECH. ISB 1596,,
  • CCSL (IRAP)
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system.

Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see http://aka.ms/Office365SIM

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6.38 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day trial

Service documents