Bluecube Technology Solutions

Microsoft 365 Apps for business

Microsoft 365 Apps for business gives you Office, wherever you go, with latest tools for productivity, collaboration, compliance and BI. Always have up-to-date versions of familiar Office applications, no matter which device you’re using – PC/Mac, tablet or phone. OneNote, Word, Excel, PowerPoint, Outlook, Publisher, Teams, Access, OneDrive.

Features

• Full Microsoft Office client.
• Word, Excel, PowerPoint, Outlook, OneNote, Teams for Business.
• Publisher, Access, OneDrive for Business, Sway, Teams, Office Online.
• 1Tb Cloud Storage per user.
• Office on PCs, Macs, Windows, iPad and Android

Benefits

• Co-edit and co-author documents, marking comments as done.
• Noting, embedding photos, spreadsheets and diagrams in OneNotes.
• Communicate with instant messages, voice, video and desktop sharing.
• Capture ideas how you work best -
• Open PDFs and edit on PC/Macs, Tablets and Phones.
• Create / edit from browsers.
• Store and share files to collaborate faster.
• Enhance professional, digital story-telling with Sways.
• Excel with Power Maps, Power Query and Power Pivots.

£6.38 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bluecube.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

696309309515119

Contact

Solutions Team
0845 257 8010
enquiries@bluecube.uk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The software is designed to work with the latest browsers and versions of Office. If you use older browsers and versions of Office that are not in mainstream support Microsoft won’t deliberately prevent you from connecting to the service, but the quality of your Microsoft 365 experience may diminish over time. Microsoft won’t provide software updates to resolve non-security related problems.
• System requirements:
  • See URL Below;
  • https://support.office.com/en-gb/article/
  • Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our Service Desk is available 24/7 and we guarantee a 15 minute response to all tickets logged.; ; We also benefit from Microsoft Support that provides the following SLA's;; ; Critical: Available 24/7, response in 1 hour. ; High: 24/7 next day for Enterprise. ; ; See also https://products.office.com/en-us/business/office-365-for-business-support-options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD).
• Onsite support: Yes, at extra cost
• Support levels: We can provide a wrap around inclusive support package that provides all support needs, including onsite support. or on-site support can be purchased on an ad-hoc basis for a day rate of £900.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/; ; We also provide a series of self help visons from our support portal, Lighthouse. In addition to a wrap around support service that is available for an extra cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• End-of-contract process: Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service features remain unchanged. Layout due to varying screen sizes is the only different.
• Service interface: Yes
• Description of service interface: Please see https://products.office.com/en-gb/business/office-365-administration
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD).
• API: Yes
• What users can and can't do using the API: The full API details are avilable online at dev.office.com
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

• Independence of resources: Please see ... https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/

Analytics

• Service usage metrics: Yes
• Metrics types: https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. ; ; BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.; ; OneDrive and SharePoint also use file-level encryption to encrypt data at rest. Office 365 moves beyond a single encryption key per disk to deliver a unique encryption key so that every file stored in SharePoint Online—including OneDrive for Business folders—is encrypted with its own key.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: See https://products.office.com/en-us/business/office-365-online-data-portability
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Please see
  • http://fasttrack.microsoft.com/office/onboard/50
  • For the assistance we provide to upload and onboard data

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/
• Approach to resilience: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
• Outage reporting: Via the service status portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms. This enables sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.; ; Users with cloud identities are authenticated using traditional challenge/response. The web browser is redirected to the Office 365 sign-in service, where you type the user name and password for your work or school account. The sign-in service authenticates your credentials and generates a service token, which the web browser posts to the requested service and logs you in.
• Access restrictions in management interfaces and support channels: Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.; ; https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB; ; https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB"
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: 15th Jan 2019 for Microsoft and 15 Oct 2017 for Bluecube
• What the ISO/IEC 27001 doesn’t cover: https://docs.microsoft.com/en-us/microsoft-365/compliance/offering-iso-27001?view=o365-worldwide
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02-Dec-11
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Service scope for office 365 is described in this document: ; ; http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27001, ISO 27018
  • SOC 1, SOC 2,
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171, HIPAA/HITECH. ISB 1596,,
  • CCSL (IRAP)
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. ; ; Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. ; ; Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see http://aka.ms/Office365SIM

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £6.38 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bluecube.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.