IBM United Kingdom Ltd

IBM Supply Chain Business Network (PEPPOL )

PEPPOL (Pan European Public Procurement On-Line) is a set of standards and specifications for trading with Public Sector bodies throughout Europe.
This cloud offering allows customers to interact with PEPPOL based Procurement processes in the same way that normal EDI (Electronic Data Integration) works

Features

  • PEPPOL access point
  • EDI As a service
  • Large community , over 340000 connected entities
  • Free Interconnects
  • Reliability SLA > 99.95%
  • Security to SSAE16
  • Unlimited scalability

Benefits

  • Outsourced PEPPOL / EDI
  • Real Time visibility of document flow in process
  • Highly Secure

Pricing

£6647.28 per unit per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 9 5 4 9 2 4 1 4 6 9 6 1 2 3

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
IBM Supply Chain Business Network
Cloud deployment model
Private cloud
Service constraints
There is a service window from 10 PM on a Saturday night.
Users are warned in advance if this is going to be used.
System requirements
Users Need File Transfer Software to interact with the system

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1 < 2 hours
Severity 2 < 4 hours
Severity 3 & 4 by end next working day
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
Support available to third parties
No

Onboarding and offboarding

Getting started
Please refer to the documentation here
https://www.ibm.com/support/knowledgecenter/en/SSRJDU/getting_started/getting_started_intro.html
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
User makes a request, Outstanding data is returned.
End-of-contract process
User is Off boarded.
Any data remaining after 12 months is securely destroyed

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
IBM are uniquely placed in the market to scale out services without limit

Analytics

Service usage metrics
Yes
Metrics types
Please refer to the following:
https://www.ibm.com/support/knowledgecenter/SSRJDU/SIB/document_tracking/getting_started/SCN_DT_About_Sterling_Document_Tracking.html
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
File Transfer
Data export formats
Other
Other data export formats
PEPPOL
Data import formats
Other
Other data import formats
PEPPOL

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
Approach to resilience
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
Outage reporting
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
19/11/2018
What the ISO/IEC 27001 doesn’t cover
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please refer to the following or contact and IBM representative for further details.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6388-02/$file/i126-6388-02_03-2014_en_US.pdf

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6647.28 per unit per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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