Pertemps Medical

Pertemps Staffing

Pertemps is a cloud based solution that allows The Public Sector to manage and procure the engagement of temporary workers.
This is all ran by our state of the art technology, the cloud solution enables The Public Sector Clients to optimise their use of temporary workers and comply with HMRC.

Features

  • Bank Module: Identify manage rota and distribute to internal workers
  • VMS: Agency Vacancy Management of all role's to be distributed
  • Workforce Reporting Real time cost and time reporting - workforce
  • Integrated Timesheets Cloud based timesheet & payment system
  • Sales Ledger Integration Cloud based purchase and sales ledger integration
  • Management Information Facility to view and download the Management Information
  • Timesheet & Invoice Management Electronic timesheet & Invoice management
  • Efficient processes Removal of paper processes through cloud technologies
  • Manage multiple contracts Cloud based workforce management portal
  • Accessible on the go Workers have accessibility via smartphones/tablets

Benefits

  • Modular: The Portal can be tailored to the user requirements
  • Data management: MI enabling management data relating to clients workers
  • Ongoing Maintenance: Pertemps will provide ongoing maintenance of the system
  • Advisory Services: IR35 support to comply with HMRC
  • Implementation: Minimal impact during implementation
  • Payroll Service: Payroll management services in place ensuring timely payment
  • Third Party Integration: Aiding efficiency and reduce duplicating activities
  • Support: Pertemps will offer support to Clients, Agencies and Workers

Pricing

£50.00 to £1000.00 per transaction per week

Service documents

G-Cloud 9

695158202698290

Pertemps Medical

Adam Parrish

01908533244

bidsupport@pertempsmedical.co.uk

Service scope

Service scope
Service constraints No, no known constraints.
System requirements
  • No lieincing cost to client
  • All cloud and hosted in house
  • Ie version 9 or above or Chrome 50 or above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All questions acknowledged in 3 hours responded within 24 house. All the same response times 7 days a week.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Pertemps ongoing support includes: On site presents for training support, 24/7 phone and email contact on going. Initial volume increase – seeking to maximise the number of workers going through the new process.
Management Information – a range of management information is offered to the client giving them a greater level of visibility.

Ongoing account management; Support to Temporary Workers, Agencies and Client.

Full system support available 24/7 too.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Pertemps will host a implementation meeting with the major stakeholders within the clients organisation.

Our account managers and implementation team will work with the clients team to make sure they have a full understanding of how the system works and full on site training and support will be given.

There is also online training guides and one on one training if needed. We can also offer train the trainer if needed but Pertemps would rather host the training our self.

Pertemps will work with the client on how and when they wanted to first launch the system and book all relevant training in advance.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Pertemps will arrange a meeting for the stakeholders within the organisation and discuss the exit plan.

Pertemps will do an extract of all data helped on behalf of the client and extract to a Excel/PDF and send all supporting documentation too.

The Client can also go on to the system and do the extract themselves if they wish too.

We will work with the client to make sure they have all the relevant information and documentation they need.
End-of-contract process Pertemps will arrange a meeting for the stakeholders within the organisation and discuss the exit plan.

Pertemps will work with the client to make sure they are full aware of the exit plan and what is needed from them.

If the client goes with a new provider we will discuss how we migrate details that the client might need to migrate.

There is no exit fee for working with Pertemps so no extra cost needed.

Pertemps will need their agree notice period so they have significant time to do the exit plan.

Using the service

Using the service
Web browser interface Yes
Using the web interface Pertemps Portal is all web/cloud based and no interface needed to the clients internal systems.

Any client can make changes very easy but Pertemps would recommend you speak to our support team and they will work the changes for you. This will be done in a timely manner to work to the Clients time scales.
Web interface accessibility standard None or don’t know
How the web interface is accessible Pertemps Portal will be opened via ie browser, Google Chrome (50+) or Firefox.

The end client must have the most up to date e browsers to work (9+)

We also have access via mobile and table devices.
Web interface accessibility testing Full testing has been done across several platforms in the Public Sector.
API Yes
What users can and can't do using the API We can provide the appropriate API coding to allow our clients the relevant access to the system. This will be configured as required with our clients.
API automation tools
  • Ansible
  • Chef
API documentation Yes
API documentation formats PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources We use multiple virtual servers, which can scale to meet demand.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Memory
  • Network
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All data is backed up
Backup controls All back ups are automated without user intervention
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks We utilise HTTPS
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We can guaranty 99.9% uptime service availability.

Users are provided with manual processes for any down time to allow no disruption to service.
Approach to resilience This is available on request.
Outage reporting Email alerts, phone and text can all be utilised to report any outages.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels We define all users throughout implementation and agree at this stage the relevant access levels for all key users. This can be updated periodically and users profiles updated within the system. All requests will need to be provided by a key director of the client to ensure access adherence.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS UK LIMITED
ISO/IEC 27001 accreditation date 14/04/2015
What the ISO/IEC 27001 doesn’t cover All covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have our own information and security reporting policy and process. It aims to ensure the appropriate confidentiality, integrity and availability of its data. The principles defined in this policy will be applied to all of the physical and electronic information assets for which we are responsible.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow the guidance as laid out by ITIL. ITIL change management is a process designed to understand and minimise risks while making IT changes. Businesses have two main expectations of the services provided by IT:
1. The services should be stable, reliable, and predictable.
2. The services are able to change rapidly to meet evolving business requirements.
By assuring that all proposed changes are evaluated for their benefits and risks, and that all impacts are considered. All changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment should deployment fails.
Vulnerability management type Undisclosed
Vulnerability management approach This is broken into 5 key stages:
1. Initial - the initial stage is a vulnerability management program
2. Managed - Defines a set of procedures for vulnerability scanning
3. Defined - Authenticated vulnerability scans are run on a weekly basis which produces reports to key managers
4. Quantitatively Managed - the specific attributes of the program are quantifiable and metrics provided
5. Optimising - optimising each of the metrics will ensure that the vulnerability of the system.
Protective monitoring type Undisclosed
Protective monitoring approach Potential compromises are identified by regular brut force testing, which generates result reports of any compromises. Once identified, we implement security patches as soon as possible, within no longer than 48 hours.
Incident management type Undisclosed
Incident management approach We request that all incidents are reported to our Service Manager, via telephone, email, text. All incidents are managed in accordance with our Incident Handling Policy which is available upon request. All incident reports are combined and sent to our clients periodically. We restore the service to the customer as quickly as possible, often through work around or temporary fixes to keep the service online.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £50.00 to £1000.00 per transaction per week
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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