Fordway
Identity and Authentication Management Service (IDAMS) from Fordway
Fordway Identity and Authentication Management Service (IDAMS) is a cloud-based, user identity and authentication service. Provides an authoritative source of identity to authenticate against corporate, PSN, Web, Cloud and hosted systems. Minimises time and complexity of brokering authentication and access to internal, private, hybrid and public cloud services
Features
- Single authoritative identity source and set of credentials
- Seamless authentication with single set of attributes between linked systems
- User self-service: All available services published to authorised users
- Web portal: single web portal for identity management and authentication
- Self-service password reset: Users can securely reset passwords themselves
- Multi-Factor authentication – Secure tokens or challenge response systems
- PSN service available
- Directory connectors include: Active Directory, LDAP, NIS and eDirectory
- Web services include; SAP, Oracle, PeopleSoft, SQL Server and Sharepoint
- Web Apps include: Office 365, Salesforce, Service Now, Google Apps
Benefits
- Formal audit trail for regulatory and compliance purposes
- Access to any system from any location
- Map to business processes: workflows aligned to your organisation’s processes
- Single sign-on: no additional logon needed for accessing multiple applications
- Enhanced security: every element is secured and encrypted
- Consistency of Approach: simplified login process reduces user support costs
- Simplifies user experience, reduces security and compliance risks
- No requirement for your own staff to manage the solution
- Simplifies user experience, reduces security and compliance risks
- 24 x 7 x 365 Support
Pricing
£0.25 to £3.50 per user per month
- Free trial available
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)
Framework
G-Cloud 11
Service ID
6 9 4 9 8 0 9 5 6 1 6 2 3 5 1
Contact
Service scope
| Software add-on or extension | No |
| Cloud deployment model |
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| Service constraints | The service runs active/active across two datacentres. There is no requirement for planned downtime of the underpinning service infrastructure, it is available 24x7x365. OS and application patching of instances may require server instance downtime but the service will not be affected. Due to operating from a fully resilient and virtualised environment there is no requirement for planned downtime of the underpinning IaaS infrastructure, each quarter Fordway reserve the right to invoke a 4 hour maintenance window, a maximum of two of these can be invoked per datacentre in any rolling year. |
| System requirements |
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User support
| Email or online ticketing support | Email or online ticketing |
| Support response times |
P1, 1 hour response 24 x 7 P2, 2 hour response 24 x 7 P3, 2 hour response 12 x 5 P4, 4 hour response 12 x 5 |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | None or don’t know |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | Web chat |
| Web chat support availability | 24 hours, 7 days a week |
| Web chat support accessibility standard | None or don’t know |
| How the web chat support is accessible | Through Customer Portal, Skype federation for existing clients |
| Web chat accessibility testing | None |
| Onsite support | Yes, at extra cost |
| Support levels | Fordway IDAMS is a fully resilient service which offers 99.95% availability. Fordway provide a standard SLA that details response times which can be tailored to customer needs. IDAMS users receive 24 x 7 support for P1's and major incidents, core support for non critical or service impacting issues is 7.00am to 7.00pm weekdays (UK time) |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | Fordway have an on-boarding process for this service as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description. |
| Service documentation | Yes |
| Documentation formats |
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| End-of-contract data extraction | Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description. |
| End-of-contract process | Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description. |
Using the service
| Web browser interface | Yes |
| Supported browsers |
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| Application to install | No |
| Designed for use on mobile devices | Yes |
| Differences between the mobile and desktop service | None for normal operation and authentication. Setting up new authentication workflows and granting approvals requires a desktop client. |
| Service interface | No |
| API | Yes |
| What users can and can't do using the API | Users can not set up the service, this requires approved customer service administrators with enhanced privileges. Users can change their details and request approvals for new authentications IDAMS Service customer admin users can set up new workflows, authentications and approvals. |
| API documentation | No |
| API sandbox or test environment | Yes |
| Customisation available | Yes |
| Description of customisation | The service offers multiple authentication connectors. Users choose which connectors are required to deploy dependent on the target infrastructure and the customer's requirements. Customisation will be aligned to the contract and supporting SLA. |
Scaling
| Independence of resources | Each client has a dedicated instance of IDAMS with reserved capacity aligned to their organisational requirements and use. |
Analytics
| Service usage metrics | Yes |
| Metrics types |
Metrics available include: Minimum and maximum user connections per period Which authentication connectors are used per user and in total Audit trail of user activities Performance and availability of service The service is based on an underpinning database that can provide defined usage metrics against information held |
| Reporting types |
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Resellers
| Supplier type | Reseller providing extra features and support |
| Organisation whose services are being resold | Quest ONE Identity base plus Quest and Fordway developed add-ons |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Security Clearance (SC) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | United Kingdom |
| User control over data storage and processing locations | Yes |
| Datacentre security standards | Supplier-defined controls |
| Penetration testing frequency | At least once a year |
| Penetration testing approach | ‘IT Health Check’ performed by a CHECK service provider |
| Protecting data at rest |
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| Data sanitisation process | Yes |
| Data sanitisation type |
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| Equipment disposal approach | Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001 |
Data importing and exporting
| Data export approach | Users can export their data on request and in an agreed format depending on their requirements |
| Data export formats |
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| Other data export formats | As agreed on request |
| Data import formats |
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| Other data import formats | As agreed on request |
Data-in-transit protection
| Data protection between buyer and supplier networks |
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| Other protection between networks | Disclosed on request |
| Data protection within supplier network |
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| Other protection within supplier network | Disclosed on request |
Availability and resilience
| Guaranteed availability | Fordway provide a standard SLA with availability of 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA up to a maximum of 20% of the monthly service charge |
| Approach to resilience | All elements of the service are operated and secured to ISO27001 under Fordway’s existing certification. Fordway IDAMS is hosted and runs active/active across our two datacentres on Fordway's PSNSP Accredited PaaS service which meets OFFICIAL classification and has optional additional controls to meet OFFICIAL-SENSITIVE. Public Sector customers can access the service over the PSN; NHS clients over N3/HSCN. Both types of network connectivity are resilient across Fordway’s two datacentres. |
| Outage reporting | The service provides service updates which are notified into the client dashboard in their portal and can be configured to send email alerts if desired. The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA which can be tailored to the customer's requirements. |
Identity and authentication
| User authentication needed | Yes |
| User authentication |
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| Access restrictions in management interfaces and support channels | None |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
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Audit information for users
| Access to user activity audit information | Users receive audit information on a regular basis |
| How long user audit data is stored for | At least 12 months |
| Access to supplier activity audit information | Users receive audit information on a regular basis |
| How long supplier audit data is stored for | At least 12 months |
| How long system logs are stored for | At least 12 months |
Standards and certifications
| ISO/IEC 27001 certification | Yes |
| Who accredited the ISO/IEC 27001 | ISOQAR |
| ISO/IEC 27001 accreditation date | 14/03/2016 |
| What the ISO/IEC 27001 doesn’t cover | Statement of Applicability disclosed on request |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | Yes |
| Any other security certifications |
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Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | These are defined and audited as part of Fordway's ISO27001 certification, with regular senior management review. Details and supporting documentation will be made available on request. |
Operational security
| Configuration and change management standard | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Configuration and change management approach | Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000 |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach | Fordway's risk management aligns with ISO27001 |
| Protective monitoring type | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Protective monitoring approach | Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly. |
| Incident management type | Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402 |
| Incident management approach | Fordway incident management process complies to ISO27001:2013 and aligns to ITIL best practise and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements. |
Secure development
| Approach to secure software development best practice | Conforms to a recognised standard, but self-assessed |
Public sector networks
| Connection to public sector networks | Yes |
| Connected networks |
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Pricing
| Price | £0.25 to £3.50 per user per month |
| Discount for educational organisations | No |
| Free trial available | Yes |
| Description of free trial | On application |
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)