Amberjack

Ambertrack

An applicant tracking system designed for volume recruitment of future talent including graduates, apprentices and career changers.

Features

  • Fully branded recruitment experience
  • Real-time reporting
  • Automation, bulk processing and comms tools
  • Enterprise Applicant Tracking System (ATS)
  • Personalised automated feedback
  • Net Promoter Scores (NPS)
  • Seamless integration with assessment providers and enterprise technology
  • Mobile enabled self-service candidate booking and interactive account areas
  • Inbuilt blind screening
  • Offer management and onboarding

Benefits

  • Leverage your employer brand
  • Complete visibility of pipelines and reports to individual candidate level
  • Efficiently saves over 85% of recruiter time
  • Typically 28% faster time-to-offer and 43% less cost-per-hire
  • Provide feedback hungry candidates with instant results
  • Measure, benchmark and act on the experience of candidates
  • Proven in the most regulated business environments and sectors
  • Deliver an unrivalled candidate experience
  • Remove screener bias, Improve diversity results
  • Keep candidates warm from offer until they join you

Pricing

£625 to £35,000 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@weareamberjack.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 9 3 2 7 9 8 7 1 3 3 0 0 7 5

Contact

Amberjack Emily Hyde
Telephone: 01635 584130
Email: marketing@weareamberjack.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
As with all software services, Amberjack will, with due notice, periodically provision service upgrades and platform maintenance that may require a period of planned downtime. Typically this downtime will be planned outside of key operating hours.
System requirements
Modern browser (Google Chrome, Firefox, Microsoft Edge)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the severity of fault, between 2 hours and 1 day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Reactive support is included in the price. This provides working day telephone and email support with 4 levels of ticket categorisation.
Technical account management is offered to provide proactive management of the service including service reviews, reporting and strategic support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A full implementation service will be provided to design implement the technical processes in partnership with the client, only being signed off for live deployment after full user acceptance testing.
Training is also included and recommended and can be delivered onsite or remotely.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Ambertrack will provide a data extract in the format required by the client at the end of the contract. Data retention/archive/deletion policies will match the requirements of the client.
End-of-contract process
Typically at the end of the contract, an exit plan will be put in place to define the timeline for closure of system for new registration, removing access for candidates and client users, data extraction and decommissioning.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Ambertrack provides a service interface for both clients (buyers) and candidates (applicants). Each interface is configured for the needs of the user. The client interface includes overall candidate management views and reports. Actions can be completed against a set of candidates, such as progression or rejection through the process.
The candidate interface allows each applicant to see their own individual progress through a recruitment process.
Accessibility standards
None or don’t know
Description of accessibility
Supporting accessibility standards is an ongoing element of the Amberjack technical development roadmap and we are happy to work with each client to discuss requirements and adapt our services appropriately. For example we can offer alternative processes or views to accommodate reasonable adjustments.
Accessibility testing
SortSite has been used to assess our solutions for accessibility. Supporting accessibility standards is an ongoing element of the Amberjack technical development roadmap.
In addition NVDA has been used in a Proof of Concept capacity to understand compatibility with screen readers.
API
Yes
What users can and can't do using the API
API integration can be discussed as part of initial partnership dialogue.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Ambertrack provides each client with its own web domain which is fully customisable, from basic branding (logos, colour schemes, fonts) to the creation of bespoke recruitment workflows and data capture forms to match the recruitment processes of the client.
Reporting can also be customised to ensure clients can extract the most valuable insights from the captured data.

Scaling

Independence of resources
Whilst Ambertrack uses shared resources, these are loadbalanced across multiple servers, with frequent capacity management reviews held to review existing client consumption growth, based on information in our monitoring tools, and new business expectations for the next period. Infrastructure capacity can then be adjusted as necessary to ensure high levels of performance and availability.

Analytics

Service usage metrics
Yes
Metrics types
Metrics are specific to each organisation depending on their implementation design and will typically be a combination of built in and custom reports alongside analysis provided by technical account managers. As a good example, data can be pivoted within the application to provide insights to current levels of diversity in the process.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported by means of CSV data export functionality available within the user interface.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Availability target of 99.9% excluding planned maintenance.
Service penalties are agreed with each client individually.
Approach to resilience
Our third party hosting provider uses two geographically seperated datacentres. Near real time replication provides very low recovery time frames should one data centre experience a total failure.
Within each data centre, each client is hosted across multiple load balanced servers protected by high availability firewalls within high capacity network infrastructure.
Outage reporting
External probes monitor availability of the service with notifications being served to Amberjack all hours support. Clients will be alerted via emails trigger by Amberjack for service outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Privileged Access Management tools are in place to control access to infrastructure. Monitoring is in place to alert of unauthorised access attempts.
Access to management interfaces and support channels are authorised through an existing ticketing system to approve access to infrastructure, databases and support systems for starters, leavers and movers.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Hosting Partners are ISO27001 certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Amberjack have a set of processes that align with ISO27001 in order to manage information security. These are owned by a dedicated Information Security Manager who is a permanent employee of Amberjack.
In addition, our hosting partner for this cloud service does have ISO27001 certification which covers all the technical operational elements of the service we provide.
Information security policies and processes
All employees are subject to both an IT Security policy and a Data Protection policy. These policies cover, amongst other things, the acceptable use of the company's information and IT equipment. Employees also undertake mandatory security awareness training and are required to successfully complete a security examination.

The IT Security policy is owned by the Information Security Manager, and the Data Security policy is owned by the Data Protection Officer. The individuals performing these roles report directly to Board Members within the organisation.

Regular audits are performed internally by a dedicated Quality and Compliance team to ensure processes are being adhered to.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Amberjack follow ISO27001 aligned processes for configuration and change management. Client requested changes are documented and responded to with a scope of work. A point of release a change note documents the changes and is authorised by each client. All documentation is stored centrally for future reference.
3rd party configuration changes are also documented in a similar way with change notes issued for review and authorisation. Change notes will include roll back plans, security risks, timing of maintenance windows and details of the changes being made.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
A risk management framework has been deployed across the organisation to ensure a consistent risk-based approach is taken to assess any potential threats. Patch management is defined within the organisation's IT Security policy. Security-related patches are deployed to critical servers within a defined timely manner. Other servers are configured to automatically apply patches once released. Information about potential threats is obtained from various sources, including threat intelligence notifications and vendors' announcements.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Security controls have been deployed to detect, prevent and alert on any potential compromise of the organisation's assets. Details of responses to any potential compromise are published in the organisation's Data Breach Incident Management Guide. This document defines the roles and responsibilities of the incident management team, the steps to be taken to contain an incident, assessing the extent and severity of an incident, and what actions for notification are to be taken. Incidents are responded to on a case by case basis, and always in accordance with all legal and regulatory requirements.
Incident management type
Supplier-defined controls
Incident management approach
Incident management is key to enabling fast resolution and transparent communications to clients. The Amberjack incident management process is based on ISO27001 controls and covers roles and responsibilities, ownership, communications plan and action logging. Depending on the scale of the incident, client facing service tickets may be used to track and communicate progress, or for larger incidents dedicated communication paths are defined for each affected client. Following an incident a reason for outage (RFO) report is authored to advise clients on any remedial activities and opportunities for improvement.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£625 to £35,000 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@weareamberjack.com. Tell them what format you need. It will help if you say what assistive technology you use.