LexisNexis Risk Solutions

LexisNexis® IDU

LexisNexis® IDU enables you to have increased confidence in verifying an individual’s identity whilst supporting a frictionless customer journey. Providing a multi-layered check and screening against a variety of positive and negative datasets, IDU assists with verifying and authenticating identity documents, identifying risks and processing results against your bespoke scorecard.

Features

  • Confidently verify an individual’s identity.
  • Perform multi-bureau verification checks.
  • Customisable scorecard configured to your organisational risk tolerance.
  • Verify the bank account associated with the individual.
  • Enable self-service with mobile "selfie" identity App solution.
  • Authenticate ID documentation worldwide e.g. passport.
  • Validate email addresses for an individual or entity.
  • Access on-line or integrate into your systems via API.

Benefits

  • Approve customers quickly speeding up your onboarding process.
  • Reduce risk through comprehensive data coverage.
  • Integrate with your existing platforms via API
  • Authenticate documents ensuring photograph matches the individual in real-time.
  • Wider range of data coverage ensures 89% first time pass
  • Tailor your process to your risk appetite
  • Smooth customer journey

Pricing

£0.15 to £0.30 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiry@lexisnexis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 9 2 4 7 8 1 6 1 9 3 6 0 9 2

Contact

LexisNexis Risk Solutions UK Enquiries
Telephone: 02920678555
Email: ukenquiry@lexisnexis.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Compatible browser
  • Valid licensed credentials

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 9.00 - 5.00 (excluding UK Bank Holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Customer Support is available by telephone or email during UK business hours 09:00 to 17:00 Monday to Friday (excluding bank holidays). On-line FAQs are available within the system.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users are provided with documentation on how to Get Started. Training is available onsite or via webex.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is stored in line with Data Retention Policy and retained for legal, regulatory and audit purposes. Users have control over their own data.
End-of-contract process
Data is retained in line with Data Retention Policy and access to the Service removed for users who no longer require to use the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Web based portal is available for users to enter data for searching and to upload data for batch processing.
Accessibility standards
None or don’t know
Description of accessibility
Users enter search criteria for verification and matching of individuals or businesses to ascertain whether the details held are correct. Users can review the results presented in order to make a decision.

Batch files can be uploaded with results returned to customer via an on-line portal.
Accessibility testing
None
API
Yes
What users can and can't do using the API
The API enables the customer to submit data for searching and retrieval of results via web service to connect to existing or third party platforms.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
An administrative user can customise the work flow, data sets used and system configuration to suit their organisation's needs.

Scaling

Independence of resources
The solution is provided as a shared service. We regularly review capacity and performance to ensure all customers receive the service they require.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be downloaded in CSV format or reports extracted in pdf format.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
User-entry

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our service has consistently achieved availability in excess of 99%.
Approach to resilience
Our data centres operate in a hot-active setup, providing failover capability for resilience and service continuity.
Outage reporting
Email alerts would report any outage that would materially affect services.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access rights are provided using the "Least Privilege" principle and regularly reviewed.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS UK Ltd
ISO/IEC 27001 accreditation date
06/12/2019
What the ISO/IEC 27001 doesn’t cover
The IDU service is fully covered by the certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally. The Information Assurance Data Protection team (“IADP”) for RELX Group (parent company to LexisNexis Risk Solutions UK Ltd) has responsibility for setting enterprise-wide policies and procedures pertaining to privacy, compliance, customer credentialing and information security which includes the documentation of the roles and responsibilities of LexisNexis users.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software. Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks. Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability (RAS) are maintained within Company computer systems and networks and that security controls cannot be circumvented.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform network vulnerability assessment services. Vulnerability scans for networked systems occur at minimum every month. Information Security will oversee the assessment and reporting process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Network monitors, host monitors, and security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM) and used for reporting, correlation, and analysis. Access to any generated and collected log data is restricted, controlled, and protected against unauthorized modification. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time attacks and to make appropriate firewall or host changes.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
An incident management process is in place, however its contents are confidential. Users are trained on how to report incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.15 to £0.30 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A free trial enables you to use a limited number of IDUnits (based on your predicted future volumes) or for 30 days whichever comes sooner.
Link to free trial
N/A

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiry@lexisnexis.com. Tell them what format you need. It will help if you say what assistive technology you use.